^hmm, yea i just swapped the ballasts the same side didnt light up so for me it has to be the the bulb or harness. Im leanind towards the harness because it makes a ticking sound. Im sure hid exta will take care of us. Im going to email them. now. Godd luck!

No email back yet and you cant get someone on the phone for tech support either. I need both damn headlights working.:flame:

Bought my first kit earlier this month.

Noticed that one of the bulbs flickers, I switched over the ballast and the other bulb started flickering, so it definitely was the ballast. The bulb that was on the bad ballast always flickered while the good ballast never caused the bulb to flicker.

I contacted RMA and went through the process of exchanging the ballast. Still waiting for a response. I'll keep you guys updated.

Update: Emailed them last night with the return information, they emailed me today and said the new ballast would be shipped out 5-7 business days.

^ your lucky. I emailed them twice already with no responce.i need a headlight so i may just have to buy anther one and eat it. Which email address to you use to contact them if you dont mind me asking?

for the return help@hidsupport.com

I just got an email today saying my ballast has shipped, included the tracking info

I received an e-mail back and they are willing to swap ballasts, since I think I just had a bad ballast.

The only thing that sucks is in my fit of rage I forgot to mark which one was the bad one, so I have to reconnect the Relay Harness and figure out which one is the bad one :flame:

Thanks for that email, I got a hold of them and my replacements were sent out as well!

I hope yalls new replacement works. I've been rocking HIDextra kits for over two years now and never ran into a problem. I'm also running an optional relay harness.

Yea same here guess some people just got lucky with the kits. I've been running no.e for 2 years now with no relay harness. But getting ready to add one just be safe in the long en.

^x2, been wanting to get a relay harness but haven't gotten around to it, laziness I guess.

I'm thinking of either picking up a relay or some high-performance halogens.

Lol go pick one up man. It's only like $15. It's funny how a lot of my friends have HIDs with no relay harness and then all of a sudden one of their bulbs are out.

hey michelle just ordered another set of h11 for my 2nd gen tc:)

any review on the new matte black ballast??

One of mine worked, the other one didn't. Just need to mail it back and get a new one.

About to order a set but I cant decide between 8000k and 6000k, i really need to see them in person to decide, I know pictures look much different.

I recommend sticking with 5K. Better light output and purist white giving it a nice clean look. I used to want a blue tint to my lights but that was back in the day and the fact that there are so many knock off cheapo bulbs that pull off that look it got played out.

hmm i might as well sticks with the regular ones.. ive have those with my old 1st gen tc and with my mx-5 for two years now and never had problem.. except with the mx-5 thats startin to flicker i dont know if its the ballast.

shipping was impressive.. ordered em on monday and got them on tuesday afternoon..
where i mount my ballast:
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6ks with high power led park lights:
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You guys weren't kidding about fast shipping.