Hello,

Please note we have manufacture new HID parts last year September that's why we have a new style bulbs & ballasts now. In regards to your HID issues, Please contact info@hidextra.com and please provide your Order number so our RMA Department could further assist you.

Thank you.
HIDeXtra

Well I recievied replacement bulbs from you guys this past summer and two other kits for my buddy and I. All of them involved in 5000K kits but yet they seem to have the issue about them not being the purest white. They seem to practically look like 6000K or possibly even 8000K with hints of blue. I understand you guys have a new manufacturer but I recommend you look into that because the new 5000K bulbs being sold are not bright or as white like the ones that used to be manufactured back in 2008. My original kit I bought when you guys first introduced yourselves on this sight was awesome! Not a single a problem and the output was fantastic like advertised. I was told in an email that I could exchange my kit with a CANBUS ballast but honestly I don't need that. When I had to do my replacements from the original bulbs I still had the old 2008 ballast. When I installed the bulbs, one side being the original 5000K back in 2008 that still worked with the new 2012 bulb, I noticed one side looked more blue. So it's actually the bulbs. My ballast are fine. I just hope you guys can contact your new manufacturer to improve on the quality of your products back to what they once were because I don't have time to be sending back and forth, testing fitting stuff right now.

any discounts for president's day? :D

Hello xdejablu,

Thank you for your input, we will definitely forward that issue to our RMA Department. However we would love to send you replacement bulbs. Please contact us at help@hidsupport.com so we can send your replacements right away. And also please don't forget to put your Name & Order number.

Have a great day! :icon_headphones:

Hello flaafee,

Thank you for your interest in our products. Unfortunately we don't have a President's Day Sale going on. However we have an exclusive Facebook Deal.

LIKE our facebook fanpage and click the 15% Coupon on our dashboard. And you will be able to get the 15% OFF coupon code.
http://www.facebook.com/HIDeXtra

Thank you!
HIDeXtra :icon_headphones:

I bought some 3000k H3 bulbs for my lowbeams back in March or April. They look more green with a hint of yellow than just yellow. Do I just need to send you guys pictures of the output?

Hello TheWyzeMan,

Sounds like you have a mismatch between the bulb color, no need for you to take pictures of the mismatch bulbs. Please email info@hidextra.com or call 860-821-8212 so we can send you replacements parts right away.

Thank you.
HIDeXtra

yeah, my 5000 k look blue too, def non white and that's what I was going for. Customer service is some of the best I have ever seen. Just wish I could get the color right.

Hello salgadoimages,

We are truly sorry for the inconvenience this may cause you but we would like you to contact us thru info@hidextra.com or 860-821-8212 regarding your mismatch bulbs. And we will definitely replace the bulbs you have right now.

Thank you!

HIDEXTRA

Hello:

I have probably bought over 20 HID kits from HIDExtra for various cars belonging both to me and my friends.

Tried to order new product to replace some bulbsbalast that burnt out (lasted over 3 years) and all my information was deleted :( can my info/order history be re-added?

my email is pereiraf@temple.edu

Thanks!

below is one of my many many orders:

Order Number: 853

Detailed Invoice:
Date Ordered: Wednesday 05 August, 2009
Products

------------------------------------------------------

1 x 9006-5000K HID Kit Automobile Xenon HID Conversion Kit (9006-5000K HID Kit Automo) = $75.00

------------------------------------------------------

Sub-Total: $75.00

Shipping: $0.00

Discount Coupons:scionsp-w: -$15.00

Total: $60.00

also, your sig says "Use "oct30" for 30% Off ." i'm guessing this is an old code, but since its advertised then that means its still Valid ? :)

lmk know:

need to order: 2 sets 5000k 9006 bulbs, 1 set 3000k 9006bulbs, 2 relays, 1 set H11 5000k

Hi Cisco_TeamShogun,

Thank you for being loyal with our HID Kits. In regards to your question, We updated our website for better and easier access for our HIDextra customers.
Unfortunately orders from 2010 to 2011 weren't be able to access on your Order History however we still have your orders from 2010 on our system.

If you would like to ask about your past orders you can send us an email at info@hidextra.com or
if you would like to purchase replacement parts/new kits you can call us at 860-821-8212 or go directly to www.hidextra.com and use coupon code: newfb for 15% OFF.


Thank you and have a great day.


HIDextra

Thank you for the quick response and the coupon code. Will be placing an order shortly. Please note the following: even though I been a long time customer all my acount info was delete, so I had to re-register, when I tried to log on it says that an account could not be found:

Just did this a few minutes ago, but I was successful in creating a new account:

msg from HIDExtra:
Hi Francisco,
Thank you for creating your account at HIDeXtra.com.

Order placed.

HIDEXTRA ORDER
 

Hello Cisco_TeamShogun,

Thank you for ordering your HID kits from us again. Once processed you will definitely receive a confirmation email & tracking number.

Again, we apologize if you weren't able to check your order history way back from 2010 on your account but definitely all your past & present orders are still on our system.

If you have any questions, you can reach us at 860.821-8212 or info@hidextra.com

Thanks again and have a great Monday!

HIDEXTRA

Old Pics for those that want to see "brightness" I have 5000K headlight and VRD fogs with 3000K in the OEM fogs.
Attachment 27591

Attachment 27592

Attachment 27593

Attachment 27594

Attachment 27595

Attachment 27596

How do I know if my 08 has projectors or not? I have an rs 4.0 if that helps the question

Hello matcro369,

Projector headlight will have the round glass projector inside the housing. Simply look at the housing you will be able to determine if your vehicle has projector or not.

Please let us know if you have any other questions or concern.

HIDeXtra:)

Hey Michelle,

Are there currently any promotional offers going on? and also will there be a sale on the coming Black Friday?

Thanks!