In today's highly competitive market, this kind of customer treatment is not only unusual, but totally unacceptable. No matter who's "customer" you are, I would think ZPI would want to protect their good name. This is one consumer who will not be doing business with either vendor.

 

When I got my DVD screens and found out that they where on back order I never went to the manufacturer and complained I simply talk with the company I ordered them from.

You need to do the same.

 

Well seeing as how they were the reason I was waiting for 3 months and seeing as how going through the company I "ordered" from and trying to get info was not getting me anywhere, this is what I had to do.

 

Unluckily it's been more than 90 days, so that wouldn't work for me.

 

No not really, you dont HAVE to do anything.

Look, when I tell someone that a brand new tC is going to be waiting for them on my lot on a set date and it doesn't show.....I go to Toyota and complain...NOT my customer. My customer is going to complain to me...that's the way it works.

Look crap happens (like a car getting stuck at port for 4 weeks) ZPI has to work with a few people to make things happen. I don't think ZPI has ANY responsibility to you what so ever. They do have a responsibility to the place you made your order.

So like I tell my customers that give me crap like this, take your money and go home this is not going to get you anywhere.

 

You're right I don't have to do anything. Why would anybody want to get $2800 returned back to them. I guess I shoulda just sat around and prayed that I'd get my money back. Well apparently this got me somewhere, because after waiting forever, I'm getting my refund issued in a couple days. Let's see how long you can wait paitently after shelling out almost 3 grand.

 

Again we apologize for the wait but our policy to ou resellers in no way reflects there policy to you. We are not responsible for the money in your transaction thus we have no control over when you get it back.

 

Agreed, and that's my bad. I was under the false assumption that you guys had my money and i had to wait for you guys to return it to racingsolution before I could get my refund. So to everyone, it's not ZPI's fault I had to wait for my refund, but waiting for 3 months for a turbo kit was still pretty extreme. But I do apologize for the refund mixup.

 

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