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PayPal sides with thieves

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Old Feb 18, 2008 | 04:04 AM
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Default PayPal sides with thieves

I bought a FAB knock off kit on ebay awhile ago from a seller that really was KGS Engineering. It was fiberglass and they stated the kit was "over-sized" and that a professional body shop would have to sand it down for fitment. After paying $250 for shipping, the kit was actually under sized and the body shop said it would cost nearly $700 in labor and material to make the kit fit. I disputed with PayPal and they sided with me. However, they said I had to pay for shipping in order to receive a refund. Not so I said. Under the law of contracts, KGS committed a material breach of our contract and was responsible for arranging the return of the defective merchandise. PayPal gave me their policy bs and refused to refund my money unless i shelled out another 250 to send it back. I called Chase and explained the situation and less than 12 hours later, i got my money back. unfortunately, PayPal and not KGS got screwed. They closed my account and so be it. PayPal's policies favor fraudulent merchants in my opinion. Lesson learned: you have a better relationship with your banker than the scammer does. Lastly, when dealing with merchants, the UCC governs the transaction, not PayPal or ebay. Business Law is Business Law. Problem is that who's going to spend $$$ to sue a scammer unless its for a considerable amount of money.
Old Feb 18, 2008 | 04:16 AM
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best advise.....just don't ever buy from ebay
Old Feb 18, 2008 | 04:21 AM
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i disagree. ebay is good. just research who ur buying from.
Old Feb 18, 2008 | 04:42 AM
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Originally Posted by xa007xa
i disagree. ebay is good. just research who ur buying from.
x2 and dont buy knockoffs

cheapos pay twice!
Old Feb 18, 2008 | 08:21 PM
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Ya I agree with you! Paypal does suck when it comes to stuff like that. A guy took $275 of my money and never sent me what I ordered. When I told paypal and they sided with me but told me they e-mailed the guy and the guy never responded so they couldnt get my money back. Though they would put a little more effort in it than just an e-mail but they didnt!
Old Feb 24, 2008 | 08:01 AM
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Always perform paypal transactions with Credit Card - That way, you can at least be assured of getting your own money back.

When paypal goes ONLY through their system- they keep everything in house. If someone screws you by not paying, paypal can, at best, take money out of their account and put into yours. However, a thief can beat the system by not keeping any money in that account. Paypal, can then only really close the account of the person who took your money. They would probably do a redflag on the account and info used to register the account but there's not much else they can do (or would be willing to do - they're not going to involve the police over something like just $300)

When you pay at paypal using a CC, the CC company become part of the transaction process. Now we're talking turkey - most CC companies have policies saying you're not liable for fraudulent purchases. They work with banks or middlemen to get you your money back or they will reimburse you for the fraud charges. At that point, I don't remember if it's paypal (middleman) or the CC company that then eats the cost of the fraud.

Moral of the story - if you use paypal, pay with a CC.
Old Feb 24, 2008 | 05:36 PM
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^its paypal =)
i believe the cc company takes the money from paypal
and then paypal is left with the loss haha
Old Feb 26, 2008 | 07:31 AM
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Good advice about the credit card. I currently have a PayPal dispute open and I am waiting for the outcome. I was stupid enough to pay by direct debit, so the money is already gone from my bank account. I am just waiting and hoping the cash will be put back into my account, and then I am going to empty out that bank account and just use a credit card for PayPal purchases in the future.
Old Jun 7, 2008 | 02:49 PM
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Rodc....you can dispute the transaction even you use your bank debit card.......
Just go to your bank and report the dispute same like you do to your credit card company and they will help you to retract the money from the merchant...... That what I experience w/ my Bank Of America before......
Good luck

Old Jun 10, 2008 | 11:33 PM
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just to add about paypal since i used to run my business for 5 years and paypal was one of my cc processors. i've been on both ends of the situation (as buyer & seller).

paypal is not an official bank, they are just a processor, they will not put themselves at risk for EITHER parties. they will do what is best for THEM and ONLY them. so if it means refunding the buyer or seller to get you both out of their hairs (legally) they will do it. they just process a cc, transfer the money to the recipient, take their cut and pay THEIR credit card processing bank.

they probably get a 1.9% + .15c transaction fee from their bank, while they charge us 3% + .30c for doing very little.

for large purchases i suggest going through an actual bank processor (don't know any at top of my head) using your credit card. this way your interest (80% of the time) will be protected by your bank.

if you read through their T&C, it's about a few pages long, a real bank's T&C is probably 10 pages + in verrrrrrry small font.

as a general rule of thumb, i use paypal for transaction i know FOR SURE will be successful or very low ticket items.

just a suggestion.
Old Jun 16, 2008 | 05:12 AM
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so my ? is do you still have the kit?
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