I had a horrible experience with Avondale Scion today.

First of all, I drive a RS 3.0 tC and needed to get a replacement driver's taillight. So I go to them, and they were cool about it and ordered it after I explained the whole spiel about how they needed to order the taillight specifically for a Release Series tC and not the regular TYC taillights offered by Scion.

So I set an appointment for today at 9AM.

So I go down there, and the lady's like "it will be like a 3 hour wait." So I waited, walked around outside for a little, and then i noticed that my car was outside, so i figure, "yay it's done." so i'm walking there, and i get up to the car and i'm like "oh sweet, they replaced the light cause the crack is gone"....... and then it hits my eye like the burning sun

amber... f*ing amber.

i got so hot. it was quite amusing when they had to use the scion magazine to order the correct taillight cause they apparently have no idea what to order, even after you tell them.

::rolls eyes:: ::shakes head in disappointment::

So I talked to the guy who did the actual installation, and he was all shocked and said to me "oh, when i got your car they told me to throw it on quick so i did."

So you know what came to my mind right then and there? Whatever happened to QUALITY work? Quick work? Half-a$$ed work?

If the service rep. engaged in QUALITY work, he would have noticed that one light was amber and that the other light was red. But instead, he engaged in quick work.

It really bothers me. I didn't buy a Toyota for cheap reasons. I bought a toyota for their quality, for their service, for their reliability. All of which Avondale Scion lacks.

So I got to the dealership at 8:55 AM, and left at 11:30. Two and a half hours later. But at any rate, here I am, riding around with two different taillights.

Ridiculous.

 

that sux, but that is why my box never see's a dealer

are they gonna fix the tail?

 

Please pm and tell me who your service advisor and technician was. I will head down to the dealership to find out what happened.
I apologize for the mixup on thier behalf, it was probably an honest mistake. I'll make sure to get the correct light for you.

Chris

 

^Chris will take care of you.^ Sounds like a simple communication error.

 

what steps did they take to rectify this? you said you left the shop? did it end at that? mistakes happen to anyone, its how they handle it you should judge them on.

if they told ya to pound sand and they wont help ya thats one thing, if they said they will do whatever they can, and you stormed out thats another. But I think you should let them try to fix the problem before posting bad things about them.

just my 2 cents

 

Well put Ryan!

Glor, get with Chris (N2HTWLZ) he will get to the bottom of it and make sure you are taked care of.

 

I went down there and I couldnt locate the service advisor you had. I talked to Joe, one of our other parts guys and he has ordered you the correct light assembly (Rear Taillight Lens, Left Side, Release Series 3.0 - PN: PTS25-21070-LS) , so when you come back the correct one will be there for you. It appears that it was an honest mistake between service and parts so again I do apologize for this happening and I asure you the correct one is on order.

Chris

 

Thats service, not even at the shop today and taking time to run over there and get things handled.

 

ive had my xb there once and loved the servive that i got. larry miller tryed to screw me and charge me for a bull____ repair.. i told them dat i was a a.s.e. master tech and they still tried to screw me... f! them! i told em to put the damn thing together. i drove straight to avondale scion. 2 days later no questions asked . no hassles. got the car back for free!! badass! i'm usually the only guy to work on my ride but if it's gotta go back to any dealer for a repair its gonna be avondale...

 

exactly! Seems as though Chris took time out of his own day to fix this problem, but that is not good enough.
There is good and bad everywhere you go. We only hear of the bad even if the problem is corrected. Not "hey you messed up, but you fixed the situation right away, thanks". Just "forget them, never again". Whatever.
The situation has not played itself out yet and here we are, "Just say no" I have heard that about every dealership.

 

A simple honest mistake that was easily rectified...Way to go Chris!

 

I would definately give them opportunity to rectify the situation. Every business makes mistakes (even dealerships and service depatments). It's how they step up and fix it that counts. I'm pretty big on customer service after selling cars for 5 years. Avondale Toyota/Scion is where I would go if I didn't love Camelback.

 

can you say overreacting??? they'll order it and get it corrected. not everybody regardless of whether they work at scion or not has every detail of your car down.

 

After a bad customer service incident with Larry Miller, I started going to AV Toyota and never had a single complaint, i would even say that they went out of their way to help me a few times. As stated above, people are people, and people make mistakes, before you jump the gun and make judgements on the moment, give things time to work them selves out and then look back on the situation. I do however understand the frustration you are feeling when you have pride in your car and its all asymmetric.

 

I am sure that Avondale will take care of you and fix the situation! Them and Camelback are real supporters of the scion family. Maybe just a service advisor that was new.

 

lock this thread. this should be in the dealer review area anyway.

 

No more mods?

 

hes still in asia i believe.

i would be pretty ____ed off to, but hopefully the issue gets resolved really soon.

 

Ill bet if Camelback ordered you the wrong part by mistake, you wouldnt even think about posting the issue up on here.....

 

personally, i probably wouldnt. and i dont really appreciate being targeted, chris. i would be upset no matter what dealership. but i typically do not post things like that on here. i am conservative when it comes to open forums.

the only thing that matters is that a dealership takes care of its customers. AT/S has already resolved the situation, and thats awesome. im sure any dealership would do the same, and quickly rectify the situation. thats what quality is all about.