Yeah, you guys lost my respect to how you treated my mom, after you told me one thing...and tell her something else, in an extremely rude way...

Very Professional Ken...

 

If your the gentleman that had the ripped shift boot I was the one that spoke to your mother. I don't know what she told you but in no way did I speak to her rudely. Our manager looked at the shift boot and you can clearly tell that it was not a defect in the part so that is why they could not replace it under warranty, which is what Ken told you. I tried to explain that to her and she got very upset. Please understand that we do everything we can to help but somethings are out of our control. I was more than willing to help her get the part at my cost but it never got that far as she ran out before we could even come to a resolution. My offer still stands though, its just your not going to be able to get it for free. Sorry.

Jamie

 

There was no defect, I'm not some knife wielding lunatic as you suggested, but in the best efforts of a drama free thread, I will end this debate. Besides, this is a thread to share your experiences, not to start drama. And I had a really bad experience... It's up to longo now, and so far they've been great.

 

I'm sorry you had a bad experience, if I would have been allowed to get it replaced I would have. But it was out of my control, I was hoping that would have been understood.

 

Excellent Service, Great Shipping, they've got my business

 

Ordered from them multiple times and have always had great service and fast shipping!