Ok all the BS aside, no more camel back riders, and slanderers... Listen up. Freedom of speech is a powerful thing and as americans, visitors, or intruders we all have the same rights to that freedom until its abused. I happen to know the folks at tCtunerz, and many other speed shops in California, and all up and down the east coast. Everyone has _______s and opinions just alike and everyone grows more and more lazy and impatient as cell phones, computers, ups, fed ex and the internet continues to desensitize peoples reality, and mistakes that people, god forbid, sometimes make.

I personally order a lot from the internet. Not so much cause I am lazy, but because anyone that lives in Southern California or a major city period knows the hasle of traffic, and over crowding in stores.

I have also been in the Import Industry for over 6 years now, I am the former Director of Marketing for Clutch Masters, and Phantom Grip, I run my own business and I help develop a number of other business. I am a former member of Team Tritek, unheard of by many, but has proclaimed successes like TV appearences, magazine appearences, etc.

The point is I purchased a Scion tC, & have grown quit attached to it. I got my car in late august, ahead of a lot of you that have had to and still may be on a waiting list. When I started looking for things to personalize my car there was only one site with extensive amounts of information, a project car, and a host of self developed products. I immediately contacted the owner, introduced myself, and have been dealing with him soley ever since.

I can honestly tell you folks that based on my own experiences with this company, these acuzations are unwarrented and overstated. The owner of this company is working damned hard to insure that the tC owners of the world have a place to go to find out the latest news and pick up the coolest parts. For the folks that feel they were screwed, I think that it is good to voice your opinion, but please organize your arguement before you just start typing away, and make an attempt to locate a phone number and call to speak with someone one on one. The import industry is full of young business men and women that love the sport and see the future. Not every web based business is an ebay or a bestbuy...there is margin for error.

A good example from personal experience:
I ordered new living room tables for my house from feldmanfurniture.com, i spoke personally with a rep prior to placing my order, to confirm stock, and clear any pre-disappointment red tape.
I then placed my order online. this was december 29th.
I finally got my tables on the 17th of january, was I upset?, a little, did go online and slander the company?....NO! - here is why:

I called and spoke to the sales guy about stock. they had it
I asked about their volume of sales and turn around times - they are busy
I asked if they are a direct retailer or a drop shipper - he said both

the delay was caused by the holiday schedule, and regular shipping dates designated by the company. which are only 2 times a week, plus it came ground from NYC to california.

-
Sorry for my long winded explanation & I hope you guys can understand even businesses make mistakes, and larger web based companies are making it harder for smaller operations..

Thanks
RP

 

is your name quick by any chance?

 

nothing i say is overstated and everything i speak up is true. feel free to visit www.vvti.net and ask them what they know about duwayne aka quick. i also have information to back up everything i say.

 

Rolando - former honda tuner, and hybrids.jp member since 99

thanks

 

PM Chris (Abbfanuc) and ask him about Duwayne/Quick and how long Duwayne has promised to pay him back his money.

 

Ya know....its funny....how the world works....everyone and their mom who sell something has this issue....

You can't base a companies rep on a hand full of ____ed off customers....if that was the case every business in the world would be dead...its impossible to please everyone all the time, and no ones perfect.

 

In your "good example", you were able to speak to the person to clear things up and you got straight answers. From what I've read, those two things are some of the main complaints people have about this person/business. The fact that you have never had a problem doesn't make real problems other people have had "unwarrented and overstated". That is comparing apples and oranges.

TCTunerz started a thread about their allegedly undeserved reputation but makes a point to reference past problems but not any resolutions. I know I have read at least two posts from this same person (Maybe, who knows, another questionable factor) that the situation with Chris would be getting resolved, but have yet to see anything saying that it has been. A few simple mistakes is one thing...

 

It seems like all he has to do is take care of his promises and this mess would go away. Why wouldnt he do that?

 

Can we just get all the background stories out into the open? I'm not planning on ordering anything from anyone anytime soon...but I'll listen to some dirt if it's provided. maybe start a new thread with a catchy title like..."reason why quick/tctunerz.com are ((insert negative comment here))". It sounds like the original person(tuesday?) who posted about this was a little off base, but what about it?

 

But funny how when other businesses promise to take care of the situation, and do, how all of the bad press goes away. But the fact that Duwayne/Quick doesn't respond should raise a flag for all that is concerned.

Like I stated, when Chris calls me and says that he has been paid back in full, then I will not bring up the situation anymore.

I won't even get started in the unauthorized use of pics of other businesses' products.

 

i would be all up for posting everything i have on him, but it will probably end up getting deleted or locked because some mods think i am only here to attack him, but i was given this warning long before quick became a memeber of this site.

 

To clear a few things up;

In the past communication between Chris (Abbfanuc) wasn’t present which provoked him to post irrationally, since then our business arrangements have been mended. Chris is a busy guy with work and hasn’t had time to post in regards to the matter however those that know him know that if he wasn’t happy at the present time he would make it clear by posting online.

TheScionicMan makes a good point which is why we have implemented our toll free number with automated voice prompts and direct connection to any one of our employees/affiliates. We are still working out the bugs and making the system user friendly however we can be reached via email, AIM, Yahoo Messenger or by phone during normal business hours.

The reason it seems as if we are unorganized and don’t handle our affairs is due to the fact that individuals that haven’t done business with us, let alone purchase a product from us think they know the situation at hand. You have a select number of ‘post ******’ that try to play a savior roll when they have nothing to do with the situation. I can understand a post here and there however maliciously posting on every thread where tCtunerZ is brought up and having slander in signatures is a bit extreme.

In regards to tCtunerZ using unauthorized pictures, we have had only one incident where a company did not want their product on the site and within minutes they were taken down. We don’t understand the bitterness arising from having a site in which we inform the tC community of products available for their vehicles whether or not we used pictures from another site. We have a disclaimer on our site for this specific reason. The pictures are not used to sell a product that is different from the pictures displayed, for items we do not have access to we do not offer them for sale however we do keep a database of inquiries to base the number of products we need to stock. An example in regards to pictures and slander, the TRF Spoiler is a big hit however the manufacture came under scrutiny in regards to tCtunerZ untrue reputation and did not want to be affiliated with us. TRF’s request to remove pictures came after weeks of great communication between our companies and us wanting to purchase 25+ spoilers to keep stock and offer painted, an option we hear they are not offering. The day TRF were to confirm our price and purchasing arrangements the deal went sour behind them being informed that tCtunerZ is not a respectable company based on the belief of others that have not done business with us.


We do business with a number of respectable companies in the Scion community that have even given us praises and confirmation that we are legit and trust worthy. The part that we don’t understand is how the voice of internet trolls rank higher than reputable companies…

 

not going to comment... but ive lost money to him lots of iit.. no point taking it out on him anymore

 

i have my own business and i know that you make mistakes now and then but its your responisibility as an owner to please your customers even if it has to come out of your pocket so that you can avoid situations like this... and yes, ive done it.


after all, the customers are the ones that advertise by word of mouth and they are the ones that pay your bills

just my 2 cents

 

Understood however please clarify who your referring to, you have lost money to tCtunerZ?

 

no i lost money to quick... dwyane or whoever it is...

 

I back tCtunerz 100%.

In my eyes ikonXone and squirrel are bashing him, and that makes some people uneasy about them. tCtunerZ has plenty of happy people that buy from them, but how many times is someone that is happy going to post about their great buying experience compared to the few people that had a bad one?

 

they do post about it... ive heard good things about bbist and bluebats on this site....

and a few more good companies im sure...

 

I didn't say they didn't posted, as they do, I'm just saying that they arn't going to keep posting about their good experience, where as someone that had a bad one is never going to let it go

 

Very true. I must agree on that one. You always hear the bad things and rarely the good things. I speak with tctunerz almost every day, he's a good guy. I think more people need to find that out then to listen to all the yappin from the other people.