DO NOT BUY FROM KELLOGGS
DO NOT BUY FROM KELLOGGS
They're morons.
I have a little brother and sister (5 and 8 respectively)... and my mom got them a box of Eggo Minis for breakfast... only to find:
Ok... not a huge deal I guess. Crap seems to get into products all the time right? This isn't the part I have a problem with... here was there response when she contacted them via the website:
Jerks just sent a canned response to something like that saying they're sending her a coupon for a free box!! WTF?
Here's my reply to them (copied to my mom):
Hehe... so I was pretty blunt and mean in my email... but damn this stuff makes me mad.
I have a little brother and sister (5 and 8 respectively)... and my mom got them a box of Eggo Minis for breakfast... only to find:
Ok... not a huge deal I guess. Crap seems to get into products all the time right? This isn't the part I have a problem with... here was there response when she contacted them via the website:
From: <kellogg@casupport.com>
To: <xxxxxxxxxxxxxxxxx>
Sent: Tuesday, April 11, 2006 11:00 PM
Subject: Re: Consumer Affairs 011289243A
xxxxxxxx,
Thank you for contacting us about Kellogg's(r) Eggo(r) Minis Homestyle
waffles. We are sorry that your experience with this product was
unsatisfactory.
Our goal is to provide consumers with wholesome, high quality products.
We have established strict control measures for each part of the
manufacturing process from the delivery of ingredients to the distribution
of finished packages.
We value the comments you have shared with us, and we will pass them along
to our Quality Assurance Department. The information that you provided
will help ensure that our products and services continue to meet the
highest quality standards.
As a consumer, you can be assured that we would never do anything to
compromise the trust you have placed in us to provide healthful,
nutritious, and safe food. We will be sending you a coupon by US Postal
Mail to replace the unsatisfactory product. Thank you again for
contacting us.
Sincerely,
Ailene Rocha
Consumer Affairs Department
4ARL/OPS
011289243A
Kellogg North America
PO Box CAMB
Battle Creek, MI 49016-1986
To: <xxxxxxxxxxxxxxxxx>
Sent: Tuesday, April 11, 2006 11:00 PM
Subject: Re: Consumer Affairs 011289243A
xxxxxxxx,
Thank you for contacting us about Kellogg's(r) Eggo(r) Minis Homestyle
waffles. We are sorry that your experience with this product was
unsatisfactory.
Our goal is to provide consumers with wholesome, high quality products.
We have established strict control measures for each part of the
manufacturing process from the delivery of ingredients to the distribution
of finished packages.
We value the comments you have shared with us, and we will pass them along
to our Quality Assurance Department. The information that you provided
will help ensure that our products and services continue to meet the
highest quality standards.
As a consumer, you can be assured that we would never do anything to
compromise the trust you have placed in us to provide healthful,
nutritious, and safe food. We will be sending you a coupon by US Postal
Mail to replace the unsatisfactory product. Thank you again for
contacting us.
Sincerely,
Ailene Rocha
Consumer Affairs Department
4ARL/OPS
011289243A
Kellogg North America
PO Box CAMB
Battle Creek, MI 49016-1986
Here's my reply to them (copied to my mom):
I'm sorry... this is total bull____. Excuse my language, but my mother
finds a piece of some balloon or other item INSIDE a waffle and you
send a canned response indicating that you're going to send a coupon
for another box of waffles?
YOU'VE GOT TO BE KIDDING ME?!
If you found a turd in a box of Wheaties, would you want to get
another box? Even if it were free?!
I didn't think so.
Honestly, that's totally inadequate and ridiculous. How are we to know
at this point that the free box we get from your coupon won't have
another piece of something in it. How are we to know that this "QAD"
is going to actually get the information? Let alone DO something with
it? And if you consider this meeting the "highest quality standards"
then you might want to rethink your standards.
This is something that could have caused SERIOUS harm to a child and
you want to wash it away with another box of waffles? Absolutely not.
Please contact me or my mother ASAP with your thoughts on it. Please
note that I said thoughts... not another canned email of crap. I'd
like to know what is REALLY being done about it? Is anyone even
notified? Do they tell someone about it? Do any of the supervisors
find out? What happens when you receive this type of information?
You'll have to excuse my tone in this email... but I just feel that
sending a canned response to something of this nature is totally
inappropriate and it is something that should be addressed as a
serious issue. If you or your company don't feel the same way, that's
too bad...
finds a piece of some balloon or other item INSIDE a waffle and you
send a canned response indicating that you're going to send a coupon
for another box of waffles?
YOU'VE GOT TO BE KIDDING ME?!
If you found a turd in a box of Wheaties, would you want to get
another box? Even if it were free?!
I didn't think so.
Honestly, that's totally inadequate and ridiculous. How are we to know
at this point that the free box we get from your coupon won't have
another piece of something in it. How are we to know that this "QAD"
is going to actually get the information? Let alone DO something with
it? And if you consider this meeting the "highest quality standards"
then you might want to rethink your standards.
This is something that could have caused SERIOUS harm to a child and
you want to wash it away with another box of waffles? Absolutely not.
Please contact me or my mother ASAP with your thoughts on it. Please
note that I said thoughts... not another canned email of crap. I'd
like to know what is REALLY being done about it? Is anyone even
notified? Do they tell someone about it? Do any of the supervisors
find out? What happens when you receive this type of information?
You'll have to excuse my tone in this email... but I just feel that
sending a canned response to something of this nature is totally
inappropriate and it is something that should be addressed as a
serious issue. If you or your company don't feel the same way, that's
too bad...
Senior Member
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Joined: Aug 2005
Posts: 2,457
From: Earth
Kelloggs, one of the largest cereal makers in the country, publicly acknowledges that its products in the U.S. contain genetically modified (GMO) corn.
In Europe, however, Kelloggs has pledged to its customers not to use genetically modified ingredients.
Kelloggs is krap!
In Europe, however, Kelloggs has pledged to its customers not to use genetically modified ingredients.
Kelloggs is krap!
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Joined: Jul 2004
Posts: 154
From: Scion of Naperville (IL)
Originally Posted by BrianxB
Chuck Norris will fix everything. yeah, you need chuck norris for this one.
Send them the picture of Chuck Norris crouched, and ready to strike, that'll get things done. That's what Chuck sends to the IRS every year, and he hasn't paid taxes, ever.
The big deal is that it SHOULDN'T happen all the time. But it's not that something was found... it's that they don't seem to care about it and just send a canned response email back with a coupon for a free box of waffles! I wouldn't want any more waffles after finding something inside one of them. Would you?
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Joined: Aug 2005
Posts: 2,457
From: Earth
Originally Posted by ack154
The big deal is that it SHOULDN'T happen all the time. But it's not that something was found... it's that they don't seem to care about it and just send a canned response email back with a coupon for a free box of waffles! I wouldn't want any more waffles after finding something inside one of them. Would you?
I would write them a letter (NOT an email or phone call) and tell them just why you will NEVER purchase any of their products again, including all the labels Kelloggs releases food under. Tell them where they can put there free box of waffles.
If all dissatisfied customers did that, companies would take notice. I PROMISE you that this is the case.
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Joined: May 2004
Posts: 1,064
From: Towson, Maryland
Who said they don't care about it? You assume they don't care because they sent a canned e-mail back? If you spoke to a live woman on the phone would you have felt better? Most likely they would say the exact same thing the email said. Either way you don't know if your message would make it to the proper place or not.
As far as not wanting anymore waffles... i dissagree. Sure I would want some more waffles. How many other times have you found a blue balloon in your waffles? Its a freak occurance. I have found bloody eggs before. Do I stop eating eggs. No If you researched over the past year all the products that had objects found in them you wouldn't eat anything that was on store shelves. You just don't hear about the majority of the claims.
I just don't agree.
As far as not wanting anymore waffles... i dissagree. Sure I would want some more waffles. How many other times have you found a blue balloon in your waffles? Its a freak occurance. I have found bloody eggs before. Do I stop eating eggs. No If you researched over the past year all the products that had objects found in them you wouldn't eat anything that was on store shelves. You just don't hear about the majority of the claims.
I just don't agree.
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Joined: May 2004
Posts: 1,064
From: Towson, Maryland
Originally Posted by HeathenBrewing
Originally Posted by ack154
The big deal is that it SHOULDN'T happen all the time. But it's not that something was found... it's that they don't seem to care about it and just send a canned response email back with a coupon for a free box of waffles! I wouldn't want any more waffles after finding something inside one of them. Would you?
I would write them a letter (NOT an email or phone call) and tell them just why you will NEVER purchase any of their products again, including all the labels Kelloggs releases food under. Tell them where they can put there free box of waffles.
If all dissatisfied customers did that, companies would take notice. I PROMISE you that this is the case.
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Joined: May 2005
Posts: 2,366
From: HB, CA
Originally Posted by HeathenBrewing
Kelloggs, one of the largest cereal makers in the country, publicly acknowledges that its products in the U.S. contain genetically modified (GMO) corn.
In Europe, however, Kelloggs has pledged to its customers not to use genetically modified ingredients.
Kelloggs is krap!
In Europe, however, Kelloggs has pledged to its customers not to use genetically modified ingredients.
Kelloggs is krap!
http://www.gao.gov/new.items/d02566.pdf
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Joined: Aug 2005
Posts: 2,457
From: Earth
Originally Posted by TheIcon
Who said they don't care about it? You assume they don't care because they sent a canned e-mail back? If you spoke to a live woman on the phone would you have felt better? Most likely they would say the exact same thing the email said. Either way you don't know if your message would make it to the proper place or not.
All the more reason for me not to support companies that do business that way.
I have gotten a much less "canned answer" when writing letters compared to email.
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Joined: Aug 2005
Posts: 2,457
From: Earth
Originally Posted by TheIcon
As far as not wanting anymore waffles... i dissagree. Sure I would want some more waffles. How many other times have you found a blue balloon in your waffles? Its a freak occurance. I have found bloody eggs before. Do I stop eating eggs. No If you researched over the past year all the products that had objects found in them you wouldn't eat anything that was on store shelves. You just don't hear about the majority of the claims.
I just don't agree.
I just don't agree.
Eggs (natural) vs. pre-packaged waffles (less natural) is a bad analogy to make.
The only I need to know is what is listed in the ingredients. That alone convinces me not to buy 98% of the product on the shelves.
And Kelloggs knows this, hence their canned response. They know a very high majority of the people do not care enough about whatever they may find in the food to stop eating it all together. Again, what they understand is dollars, and they will do nothing to change their ways until something threatens that.
With the internet, you can get specific names with just a little bit of research. I know from experience that a handwritten letter (or just hand signed) to the right person (for example, find out the customer service managers name. That is much better than writing, "ATTN: Customer Service". A handwritten letter is quite rare when it comes to customer service complaints, hence it attracts more attention. It helps present yourself in a more serious manner.
Believe me or not, the choice is yours. But I KNOW it works.
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Joined: Aug 2005
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From: Earth
What happened to the FDA phone number post I was just about to quote???
Anyway, dont forget that a few years back the FDA busted Kelloggs for using StarLink corn which was NOT approved for use in humans.
Anyway, dont forget that a few years back the FDA busted Kelloggs for using StarLink corn which was NOT approved for use in humans.
