If your in south florida atleast....no dealer knows about the recall yet and none have the knowledge of how to do it.... you must call the dealer to make sure they order part number 1 63847-21020 SEAL, RR SLIDE ROOF...i got mine done finally at headquarter toyota today it took them the whole day to get it done ...and wasted 3 laminates until they got it right....some might think that its crazy but i just wanted to get it over with before they get busy with it. I didnt even wait for the mailer they can just run your vin and tell you if you need it more than likely all 2005 models have to get it done but then again is a voluntary recall.

 

i bet my dealer here in Gilroy doesnt know anything about it either.. i swear.. plain turds! I should call them and ask about it before i go next week.. this will be like trip #7 in the past 4 months cuz they "fix" one thing and cause another problem.. but then again.. the original problem is still there..

 

I posted about my experience at my dealer here. I'm waiting so as to avoid what you went through.

 

yay! Thanks for the part number. I was just here getting ____ed about my tC and the dealer called to say my dome light replacement was in. I told him about this issue and he, of course, didnt know what i was talking about until he looked up the part number.. i'm gettin this all done on monday.. hopefully they don't mess up

 

I told my parts and service departments to be ready for it months ago when the initial article with NTHSB came out warning there might be an issue. We got a couple fix kits in last week in anticipation of people bringing in their rides. I keep on top of my other departments to make sure Scion customers get the service they deserve...

 

I just came back from my dealer here in South Bend. He did the recall fix and had no trouble at all. He had my car for a few hours only. Everything looks ok to me

 

not all dealers are ready for this scion could have done a better job at supplying the toyota dealerships with the laminates and the how to put them on...

 

which recall?

 

The moonroof laminate fix recall

 

Thanks for the part #

 

my moonroof is going back to the dealer for the 3rd time because of the moonroof. What is the warranty on that type of part? I have the extended warranty to 100k miles but im not sure if something like that is covered for that long

 

a recall is a recall no matter what miles you have its covered under nhtsa its a safety item

 

they already replaced my whole roof (the glass and tracks) --- but -- how long is that type of thing warrantied for?

 

you should check with you states lemon laws you might qualify for a new car

 

some states have lemon laws that protect consumers on vehicles they buy, under state laws they can force a manufaturer to replace your car or credit you for one

 

I have worked in many types of businesses and fully understand the issues that can occur. I also give a business full benefit of the doubt. If your dealership takes care of its customers then that is great, but dont downplay the others. My father (a mechanic of 40 or so years) get s a BIG portion of his business from HORRIBLE dealers with HORRIBLY trained techs that cant even sound like they know what they are doing. A good amount of this work is due to dealers screwing people out of their money by taking advantage of them. Whats even better is when I hear of what these shops tell my friends when they go in asking for service... then have me fix their problem for a fraction of the parts price that the dealer quoted. So the poor dealership experience is not isolated. Mine broke 4 things (one thing each time they tried to fix the last thing they broke) beginning with installing my options... and tried to cover it up each time. The only way I got any compensation was when the sales person had one of the decent techs she knew agree to sell and install the springs on my car for under $350 total... but that was a full 7 months after the original screw ups... so the service dept tried to screw me on THEIR messed up service. So I know first hand how a dealer can try to take advantage.

My point is, if you are not in the above category, great... but dont even try to say it is all the "communication" issue with the customer and the service dept every time. And by the way, my dealer is one of the "best rated and largest scion/toyota dealers in the twin cities" as well... thier installers managed to burn my seat with a soldering iron (then tried to hide it), installed the sub so poorly that I could place my entire hand behind it and argued for a week that it was "supposed to be that way", left various parts of the electronics unplugged while fixing the first two mistakes... TWICE. And this all started while installing options when I first bought the car... cause the only person that touches anything on my car outside of warranty (and sometimes even if it could have been warrantied) is me.

Anyway, sorry to hijack the thread.. I just hate it when it sounds as if dealers are blaming "bad" customers for the other dealers mistakes. If that was not your intent then I appologize in advance.

 

Not necessarily the dealer blaming bad customers. I happen to be an aircraft mechanic as well. Even NASA has mechanics. WHY?, beacause machines break. The car is a machine. No matter the business they have someone to handle customer complaints. Even WAL-MART. I just wish that consumers would quit calling car salespeople shady. When you find someone that is good at what they do then stick with them. NO WE HAVE TO FIND THE LOWEST PRICE! I am just saying that just like you I go to work to make a check. The least I can do for MY customers is to either have the answer, get the answer, or make ammends. I just want all scion owners to understand that you bought a car probably the easiest way possible and we still have a problem. Try a big name chevy dealer and I am sure the car that scion/toyota has sold you doesn't look so bad.

 

 

blah blah blah dealers talking crap is what that it its just the thruth in all makes and models im not blaming the dealers becasue thats what they are just dealers of the model . It is toyotas problem dont say you gonna do something and not be ready for it when you do. Some dealers are up to speed on the problem, I myself contacted scion and their people acknowldeged that there is a communication problem with the dealers and they apologize i simply just want to get the word out so that people dont waste their time...to just be ready for it before they go...dont try to give excuses for a company you dont even work for

 

hahahaha, i hate car salesmen, they are all liars. contrary to what people think, i always ask my car salemen if they ever went to college...........selling cars is a job you take when you cant get a job somwhere else. I'm sure ther are some ethical ones out there, but all they want to do is take your money, and the service department is generally worse......If selling cars was that great of a job, im sure all the people i graduated college would be selling cars......