Scion really needs their own financing arm and service people.

 

The back-pressure defense is a bunch of crap. Have them install a back-pressure tester in your exhaust and see how much there is, then have them do it to a factory exhaust. They have to prove to you the exhaust is the cause before denying you the warranty coverage.

 

C'mon, how can you say that???!!!!

Remember, the WHOLE idea of Scion is to make money for Toyota by attracting a new market segment, something that they've already been very, very successful with.

Now with that being said, Toyota has been AWESOME at showing it's grattitude and giving back to the customers. Think of all the freebies, events, concerts, and parties they have thrown for us? Also, their customer service has been top notch.

As a former sales manager for a Scion dealership, I can also say that Scion has done a fanastic job of making sure dealerships maintain compliance and don't rip people off.

I can understand you're upset, but the point of the warranty is to protect customers from factory defects. If you were Toyota, would you pay to fix every car that had a problem because the customer used some crap product, or a good product with a crappy install??? I know I wouldn't.

I don't think your problem is with Toyota. I'd suggest going back to the guy who installed your exhaust. He's the one who probably messed something up. If the install is 100% perfect, then take it up with Borla. Maybe it's a faulty product and should be covered under THEIR warranty.

Lastly, try taking it to another dealership. I have to admit, as good a job as corporate Toyota does keeping dealerships in line there is a lot of discrepancy between what some service/sales guys will tell you from dealer to dealer.

I'm not trying to flame you, but you have to keep in mind that it's wrong to hold Toyota responsible for mods you do to your car using non-certified parts and non-certified techs.

 

You have to remeber that if Scion honored warranty fixes for everything aftermarket put on a vehicle that causes a problem, serious or not, the costs for that would skyrocket out of control. They have to draw a line somewhere, unfortunately, it's with aftermarket parts.

 

ok guys , the dealership has to this is all by way of Magnussen Vs. Moss act
1 have to prove that your exhaust caused a problem and
2 it is virtually impossible for an exhaust to throw a code , ask him how the exhaust is causing it ,
and 3 toyota is warranting the aftermarket exhaust but it will warrant the catalytic converter
ok guys. for a dealer to void a warranty or dismiss warranty work a dealer must PROVE that the aftermarket part itself or the install is what caused the damage to the oe part.alot of dealer break the law by bluffing because they don't want to pay if they can successfully pull the wool over someones eyes, what an unfortunate consumer that comes across a dealer like this must call their bluff , if they still dont budge call scion corporate , they will have things fixed lickedy split. if not get ahold of a lawyer.
oh and last but not least after the dealer tells you how the exhaust caused a prob(very unlikely that it did) if they actually have a legit sounding reason take it back to the shop and make sure they didnt f*** something up.
and if they are dicks remember Magnussen Vs. Moss and give a call to scion corporate. and of course word of mouth advertising of how dicky they are can do nothing but help!!!

 

Here's what I would do. Join the Scion Evolution - DFW Chapter. Go to a few meets and meet up with Scott(Scott17), he works for Scion of Irving service department. Scott is the man when it comes to needing to know how to fix or install anything. If you can't figure out how something comes apart, call him and he's already done it for some reason. I would then take your car for any maintenance to Scion of Irving, b/c Scott won't bust your chops over aftermarket parts and he's one of the few service guys I know that I would trust.

Once you have done all of this, you come out of it with a new family(SE-DFW), a bunch of new friends, the best service department you'll find in the area, and a t-shirt.

Just my 2 pennies.

-Z

 

Just buy a high flow cat!

-THE DON

 

ha , a obdII high flow? good luck.

 

You CAN trade in a car with a CEI on... I did when I bought my Scion. Of course, I didn't get much for it...

 

why would he trade it? maybe i skipped over a part or two of his post

 

and I imagine they were joking, but pulling the bulb won't work because the light must come on when you turn the key...

 

I would have the muffler shop check it out. IF... big if... the dealership is right, the muffler shop possibly weakend/damaged/frayed/etc. the O2 sensor wire. Did the muffler shop put your car up on the lift? That is my suspicion as I don't see muffler filling running upstream to damage an o2 sensor. Good luck & let us know.

 

Yes definitely have the sensor wire checked. I have seen similar problems caused by shops removing the exhaust hangers and letting the exhaust (or just parts) hang by the O2 sensor wire. In my experience this is what causes most of the problems.

 

WHAT A RELIEF! I don't know what made them flip-flop but I started working with the Service Manager directly. He called me about 5:30pm yesterday and said that the error code turned out to be a false code after they reset the computer AND that if I have any other trouble with it in the future, they will replace the cat. converter UNDER WARRANTY!

 

Wow! good for you dude.

 

Hey look that service guy i jerking your chain if the exhaust was put on by a professional muffler shop with proof it will not void your warranty, he is just trying to get $$$ out of you if they wont coperate with you just go to an other dealership and comlain to scion division they will make sure this does'nt happen again they are all about customer service and they dont want any dealership being misrepresented they will repremand that service advisor trust me i use to run a dealership before. you should never have to pay for anything if the car is under warranty especially an emission problem.

 

Let me guess... They reset the ECU and the light went off?

Didn't somebody post that earlier? Who was it....?

-THE DON

 

good that all was resolved. i guess maybe they got some sense somehow knocked into em? who knows , good stuff.

 

Catalytic converters generally don't just go bad>it is a fault of something up stream (fuel delivery) also I have seen cat's get replaced for no reason other then an O2 sensor giving incorrect data (in the field we call this a lazy O2 sensor) this can cause incorrect fuel delivery (fuel trim outside the norm 14.1) there is nothing down stream that will cause a cat to go bad. this dealer is full of crap. I have been working in the service end a dealership since 1979. Also note Cat converter have a special fedreal mandated warranty that extends past the bumper warranty generally 8 years or 80k miles Call Scion or go to another dealer then call Scion and put this dealer on report

 

Yes, it is. That is the point of having dealer installed stuff: So it's covered. You may pay more, or not get the same thing as the aftermarket stuff, but the peace of mind is worth it, at least to this old fart.

Who has the Borla, dealer installed, and is happy with it.