Darren!
08-30-2006, 04:21 PM
#22
Founder
SL Member
Join Date: Apr 2003
Location: scionlife.com
Posts: 4,281
I dunno... I stopped using Hotmail years ago. 
08-30-2006, 07:09 PM
#23
Here's one to try...
Hotmail Support
Good luck. I understand they do not always respond. (This info is from Hotmail users, of which I am NOT one - haven't been since Microsoft took them over years ago.)
I submitted a report, and the page where it was 'accepted' said they should respond within 24 hours. We'll see.
(Thank you for submitting your issue to Support.
Your Support Ticket Number:101973477
Tomas
Hotmail Support
Good luck. I understand they do not always respond. (This info is from Hotmail users, of which I am NOT one - haven't been since Microsoft took them over years ago.)
I submitted a report, and the page where it was 'accepted' said they should respond within 24 hours. We'll see.
(Thank you for submitting your issue to Support.
Your Support Ticket Number:101973477
Tomas
08-30-2006, 09:50 PM
#24
Senior Member
SL Member
Scinergy
Join Date: Oct 2005
Location: ScinergyCO
Posts: 6,157
Originally Posted by scionlife
Yeah, my admin says nothing has changed on our end. I think it must be Hotmail.
I administer our email server here at work, and we put it in writing that we do not guarantee delivery to hotmail addresses.
It's almost impossible to depend on hotmail.
if you need a good free email acct, try hushmail.com (it's even secure!)
08-30-2006, 10:45 PM
#26
Founder
SL Member
Join Date: Apr 2003
Location: scionlife.com
Posts: 4,281
OK, looks like we have the culprit. This topic is closed.
08-31-2006, 07:29 PM
#28
Damn! Already locked. *sigh*
Just to make the record complete...
Hello Tom,
Thank you for writing to MSN Hotmail Technical Support.
This is Hans and I understand that the topic update notices sent from your domain, scionlife.com, are not being delivered to your Hotmail contacts. I fully realize how important it is for you to have your sent messages be properly received.
Tom, in order to help you with your issue, we need to have the systems administrator of scionlife.com send us some additional information. In order for us to quickly resolve the problem, we need the information at http://postmaster.msn.com/Troubleshooting.aspx to be sent to our Domain Delivery Support Team.
The answers to the questions should be sent to the e-mail address specified on the web page. Once the message is received by the Hotmail Domain Delivery Support Team they will be able to assist you in troubleshooting this issue.
Thank you for your cooperation in advance.
Sincerely,
Hans Christian D.
MSN Hotmail Technical Support
--- Original Message ---
From: manager@tech-center.com
Sent: Wednesday, August 30, 2006 7:27:32 PM UTC
To: support_x
Subject: MSN Hotmail:I need something fixed:My Mail:Missing Messages
Service:
MSN Hotmail
What type of problem do you have?
I need something fixed
My Mail
Missing Messages
Full Name:
_____ ____
What e-mail address would you like a response sent to?
manager@tech-center.com
Primary e-mail address/member ID associated with the account you are inquiring about:
Many...
Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
As a Moderator at an automotive forum, some users are complaining about suddenly not being able to receive requested topic update notices from our server on their Hotmail accounts.
The "From" address on these would be:
donotreply@scionlife.com
*www.scionlife.com [64.128.190.139]*
Since there have been no changes at the ScionLife.com ens and several Hotmail users are complaining publicly of the problem, it appears something needs to be corrected at the MSN Hotmail end.
Thank you,
____ ____
manager@tech-center.com
Frequency of the issue:
Always present
How do you access your Hotmail account?
Please select an option
Who is your ISP?
Please select an option
Type of Internet connection:
Please select an option
Have you recently installed any new software (if you enter yes please add more comments in the text box above)?
Please select an option
Which operating system are you using?Mac OS X: Mozilla/5.0 (Macintosh; U; PPC Mac O S X Mach-O; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6
Which browser are you using: Firefox1.5.0.6
Location: en-us - English (United States)
Type of Support: E-mail Support
Thank you for writing to MSN Hotmail Technical Support.
This is Hans and I understand that the topic update notices sent from your domain, scionlife.com, are not being delivered to your Hotmail contacts. I fully realize how important it is for you to have your sent messages be properly received.
Tom, in order to help you with your issue, we need to have the systems administrator of scionlife.com send us some additional information. In order for us to quickly resolve the problem, we need the information at http://postmaster.msn.com/Troubleshooting.aspx to be sent to our Domain Delivery Support Team.
The answers to the questions should be sent to the e-mail address specified on the web page. Once the message is received by the Hotmail Domain Delivery Support Team they will be able to assist you in troubleshooting this issue.
Thank you for your cooperation in advance.
Sincerely,
Hans Christian D.
MSN Hotmail Technical Support
--- Original Message ---
From: manager@tech-center.com
Sent: Wednesday, August 30, 2006 7:27:32 PM UTC
To: support_x
Subject: MSN Hotmail:I need something fixed:My Mail:Missing Messages
Service:
MSN Hotmail
What type of problem do you have?
I need something fixed
My Mail
Missing Messages
Full Name:
_____ ____
What e-mail address would you like a response sent to?
manager@tech-center.com
Primary e-mail address/member ID associated with the account you are inquiring about:
Many...
Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.
As a Moderator at an automotive forum, some users are complaining about suddenly not being able to receive requested topic update notices from our server on their Hotmail accounts.
The "From" address on these would be:
donotreply@scionlife.com
*www.scionlife.com [64.128.190.139]*
Since there have been no changes at the ScionLife.com ens and several Hotmail users are complaining publicly of the problem, it appears something needs to be corrected at the MSN Hotmail end.
Thank you,
____ ____
manager@tech-center.com
Frequency of the issue:
Always present
How do you access your Hotmail account?
Please select an option
Who is your ISP?
Please select an option
Type of Internet connection:
Please select an option
Have you recently installed any new software (if you enter yes please add more comments in the text box above)?
Please select an option
Which operating system are you using?Mac OS X: Mozilla/5.0 (Macintosh; U; PPC Mac O S X Mach-O; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6
Which browser are you using: Firefox1.5.0.6
Location: en-us - English (United States)
Type of Support: E-mail Support
08-31-2006, 07:39 PM
#29
Founder
SL Member
Join Date: Apr 2003
Location: scionlife.com
Posts: 4,281
FINE! I will post my email to them as well.
Hello Darren,
In order to quickly and effectively troubleshoot the difficulties you are
having with regards to your e-mail not being received by the intended
Hotmail customers, please review the questions below and reply at your
earliest convenience.
1. What are the IP addresses of your outbound mail servers (as seen by the
receiving server)?
64.128.190.139
2. What domain are you sending from?
scionlife.com
3. Is your server a dedicated or shared server?
dedicated
4. What ISP, operating system, mail transport software, and/or mailing list
management software are you using?
turnkeyinternet.net, linux, ?, ?
5. How are "bounce messages" (non-delivery notices) handled by your system?
Sent to dedicated mailbox and stored for periodic retrieval
6. How frequent are your mailings? What are the volumes of these mailings?
Depends on notification setting of each user, total volume about 1000 per
day
7. What are some of the accounts on Microsoft's systems that you are
attempting to send to?
dugzilla@hotmail.com (other complainants have changed their listed
addresses, so I am not sure)
8. Do your SMTP logs show any failed transactions when attempting to send to
addresses at MSN, MSN Hotmail or other MSN Services? If so, please include
them inline in your response.
?
9. Can you telnet to port 25 of mx1.hotmail.com from your mail server(s)?
?
10. Can you traceroute to 216.32.183.201 from your mail server(s)?
?
11. Please include samples of a few of the messages you are sending, with
complete headers (as seen by your recipients.)
attached one email
12. In what manner(s) are recipients added to your mailing list(s)?
They choose to watch a specific forum topic for traffic at the time that
they author a new reply
13. Provide the URL of your web site.
www.scionlife.com
14. Provide the URL of your Privacy Policy.
https://www.scionlife.com/forums/viewtopic.php?t=137059
15. Provide the URL at which users opt-in to receive your mailings.
Subscibe inside of their user settings and at time of each reply in our
forums
16. Provide the URL at which users may choose to permanently unsubscribe
from your mailing list.
17. Are you currently a Return Path client? Are you Sender Score Certified?
?
18. Do you publish Sender Policy Framework (SPF)/Sender ID records for your
IP?
?
19. Do you use separate IPs for your transactional vs.
promotional/subscription marketing communications?
no
20. Are you in the Junk Mail Reporting Partner Program?
no
21. Do you use Smart Network Data Services?
?
Thank you,
Travis W. MSN Hotmail Domain Support
From: Darren @ ScionLife [mailto:darren@scionlife.com]
Sent: Wednesday, August 30, 2006 4:47 PM
To: Hotmail Unblocking Requests
Subject: Email Delivery Problem Questionnaire
ScionLife.com is a website for Scion vehicle enthusiasts. Our forums
generate emails for members that have chosen to receive notification is a
forum topic they are watching has activity. Lately I have been getting many
complaints from Hotmail users that their email notifications have stopped.
We have determined that Hotmail is blocking the emails from our system. The
FROM on our emails is: donotreply@scionlife.com. Can you please suggest a
resolution for this problem?
Emails are not unsolicated and each email has an active link to stop
receiving future emails.
Darren Seeman
ScionLife Admin
In order to quickly and effectively troubleshoot the difficulties you are
having with regards to your e-mail not being received by the intended
Hotmail customers, please review the questions below and reply at your
earliest convenience.
1. What are the IP addresses of your outbound mail servers (as seen by the
receiving server)?
64.128.190.139
2. What domain are you sending from?
scionlife.com
3. Is your server a dedicated or shared server?
dedicated
4. What ISP, operating system, mail transport software, and/or mailing list
management software are you using?
turnkeyinternet.net, linux, ?, ?
5. How are "bounce messages" (non-delivery notices) handled by your system?
Sent to dedicated mailbox and stored for periodic retrieval
6. How frequent are your mailings? What are the volumes of these mailings?
Depends on notification setting of each user, total volume about 1000 per
day
7. What are some of the accounts on Microsoft's systems that you are
attempting to send to?
dugzilla@hotmail.com (other complainants have changed their listed
addresses, so I am not sure)
8. Do your SMTP logs show any failed transactions when attempting to send to
addresses at MSN, MSN Hotmail or other MSN Services? If so, please include
them inline in your response.
?
9. Can you telnet to port 25 of mx1.hotmail.com from your mail server(s)?
?
10. Can you traceroute to 216.32.183.201 from your mail server(s)?
?
11. Please include samples of a few of the messages you are sending, with
complete headers (as seen by your recipients.)
attached one email
12. In what manner(s) are recipients added to your mailing list(s)?
They choose to watch a specific forum topic for traffic at the time that
they author a new reply
13. Provide the URL of your web site.
www.scionlife.com
14. Provide the URL of your Privacy Policy.
https://www.scionlife.com/forums/viewtopic.php?t=137059
15. Provide the URL at which users opt-in to receive your mailings.
Subscibe inside of their user settings and at time of each reply in our
forums
16. Provide the URL at which users may choose to permanently unsubscribe
from your mailing list.
17. Are you currently a Return Path client? Are you Sender Score Certified?
?
18. Do you publish Sender Policy Framework (SPF)/Sender ID records for your
IP?
?
19. Do you use separate IPs for your transactional vs.
promotional/subscription marketing communications?
no
20. Are you in the Junk Mail Reporting Partner Program?
no
21. Do you use Smart Network Data Services?
?
Thank you,
Travis W. MSN Hotmail Domain Support
From: Darren @ ScionLife [mailto:darren@scionlife.com]
Sent: Wednesday, August 30, 2006 4:47 PM
To: Hotmail Unblocking Requests
Subject: Email Delivery Problem Questionnaire
ScionLife.com is a website for Scion vehicle enthusiasts. Our forums
generate emails for members that have chosen to receive notification is a
forum topic they are watching has activity. Lately I have been getting many
complaints from Hotmail users that their email notifications have stopped.
We have determined that Hotmail is blocking the emails from our system. The
FROM on our emails is: donotreply@scionlife.com. Can you please suggest a
resolution for this problem?
Emails are not unsolicated and each email has an active link to stop
receiving future emails.
Darren Seeman
ScionLife Admin
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