HIDXTRA HID conversion kit Review
10-27-2009, 02:22 AM
#21
Junior Member
Join Date: Oct 2008
Location: MA
Posts: 25
I order the kit and it came in an envelope with the box inside, no protective padding or anything for the bulbs or ballasts. No nice packaging or box. Everything was just crammed into the box. Very unprofessional imo.
Installed the kit with the relay harness, into a 2009 Venza. Everything plugged in ok but the ballast fail to ignite the bulbs sometimes. Both sides and the alternate! I check all connections and voltages and tried swapping sides, now I have to take both ballasts out and send them in for warraty. Also, I have to pay for shipping back to the company.
Gotta Love doing things Twice!
Installed the kit with the relay harness, into a 2009 Venza. Everything plugged in ok but the ballast fail to ignite the bulbs sometimes. Both sides and the alternate! I check all connections and voltages and tried swapping sides, now I have to take both ballasts out and send them in for warraty. Also, I have to pay for shipping back to the company.
Gotta Love doing things Twice!
10-27-2009, 09:01 PM
#22
Sponsor
SL Member
Thread Starter
Join Date: Apr 2009
Posts: 1,055
HI,
Please do understand that the price you paid for is OEM packaging, if you were to get it nicely packaged with retail box and clear tray inside, the retail price for our kit usually sells for $200. Your Venza, may need a polarity reverse, as same with some scions and acuras. please try reversing the polarity first (Wire harness, flip 180 degrees and plug back into ballast), if that doesn't work call our tech at 860-821-8212, there might just be a amp issue. Thanks for your understanding~
Michelle
Please do understand that the price you paid for is OEM packaging, if you were to get it nicely packaged with retail box and clear tray inside, the retail price for our kit usually sells for $200. Your Venza, may need a polarity reverse, as same with some scions and acuras. please try reversing the polarity first (Wire harness, flip 180 degrees and plug back into ballast), if that doesn't work call our tech at 860-821-8212, there might just be a amp issue. Thanks for your understanding~
Michelle
I order the kit and it came in an envelope with the box inside, no protective padding or anything for the bulbs or ballasts. No nice packaging or box. Everything was just crammed into the box. Very unprofessional imo.
Installed the kit with the relay harness, into a 2009 Venza. Everything plugged in ok but the ballast fail to ignite the bulbs sometimes. Both sides and the alternate! I check all connections and voltages and tried swapping sides, now I have to take both ballasts out and send them in for warraty. Also, I have to pay for shipping back to the company.
Gotta Love doing things Twice!
Installed the kit with the relay harness, into a 2009 Venza. Everything plugged in ok but the ballast fail to ignite the bulbs sometimes. Both sides and the alternate! I check all connections and voltages and tried swapping sides, now I have to take both ballasts out and send them in for warraty. Also, I have to pay for shipping back to the company.
Gotta Love doing things Twice!
10-28-2009, 03:04 AM
#23
Junior Member
Join Date: Oct 2008
Location: MA
Posts: 25
I'm a mobile electronics installer by trade, i think i know how these things work, but that you for the information on the packaging.
Tried the polarity flip and then the ballasts just dont work at all, but again thank you.
I called and talked to the tech who talked down to me, and im not too keen on having to pull everything out to send in (AKA pay for shipping), when i have delt with another co that will send me the parts and a box for return shipping, therefore not costing me any more money.
This is just my opinion and my feedback, take it with a grain of salt or what not, just how i feel.
Tried the polarity flip and then the ballasts just dont work at all, but again thank you.
I called and talked to the tech who talked down to me, and im not too keen on having to pull everything out to send in (AKA pay for shipping), when i have delt with another co that will send me the parts and a box for return shipping, therefore not costing me any more money.
This is just my opinion and my feedback, take it with a grain of salt or what not, just how i feel.
11-03-2009, 11:20 AM
#24
Senior Member
SL Member
Join Date: Mar 2009
Posts: 2,059
I purchased a H11 6000k kit from HIDextra for my 2008 Scion xB. I am very satisfied with the product and the customer service that HIDextra provides on ScionLife.
The packaging wasn't really all that great as SqTc07 said, but it was definitely protected. On the inside of the box, there were dividers that kept everything together and separated components from one another. To that extent, the outside of the box was heavily bubbled wrapped in its packaging and then wrapped again with another layer. Regardless of the fact that it is an OEM product, HIDextra definitely went the extra mile to package it with good protection.
When I first installed it in my box at 11pm at night (I was very excited, you see), I had trouble getting it connected, so I referred to our lengthy Topic in the xB2 Forums by HIDextra and I got it squared away.
Very, very satisfied with the kit and would definitely not go back down to Halogens again.
The packaging wasn't really all that great as SqTc07 said, but it was definitely protected. On the inside of the box, there were dividers that kept everything together and separated components from one another. To that extent, the outside of the box was heavily bubbled wrapped in its packaging and then wrapped again with another layer. Regardless of the fact that it is an OEM product, HIDextra definitely went the extra mile to package it with good protection.
When I first installed it in my box at 11pm at night (I was very excited, you see), I had trouble getting it connected, so I referred to our lengthy Topic in the xB2 Forums by HIDextra and I got it squared away.
Very, very satisfied with the kit and would definitely not go back down to Halogens again.
11-03-2009, 08:57 PM
#25
Very satisfied with my H11 kit. Complete plug n play and very easy to hook-up. Hardest part was deciding where I wanted to put the ballasts. Finally just mounted them on the lip over the wheel well under the fender. While the packaging is basic I didn't see any problem with it. Everything was protected well for shipping.. Obviously not a 'consumer' package, but adequate for the job. Very happy with it and would purchase again if I have the need.
03-08-2010, 06:25 PM
#28
Senior Member
SL Member
Join Date: Jul 2005
Location: ...Lost Somewhere in Time
Posts: 1,099
HIDExtra's warranty: You're GOING to need it!!!
The ballasts provided by HIDExtra are EXTREMELY poor quality! Make absolutely sure you keep record of your order. The odds are, you are going to need it pretty soon!
I ordered a set of H11s for my wife's 2008 xB in early January. The passenger side ballast died within a month. It has since been replaced under warranty. Now the driver's side ballast is dead. ...still waiting on a response from HIDExtra.
I ordered a set of H4s for a coworker of mine also in early January. The passenger side ballast died within AN HOUR! HIDExtra replaced the bad ballast under warranty (which took almost 3 weeks!) The replacement ballast died within a week. It has also been replaced under warranty. Now, my coworker is saying that the other side occasionally flickers and does not come on all the time. My bet is that we'll be RMA'ing yet another ballast before the week is up.
These kits seem very nice. Their connections are all solid and seem to be good quality. The bulbs seem to be well-built, for the most part. Their ballasts, however, are SEVERELY lacking!
I've installed DOZENS of HID kits from other manufacturers and have NEVER had one fail. Several of these installs have been in place for well over a year with a few exceeding 2 years and none of them have EVER experienced any issues. The only failures that I have seen have all been HIDExtra.
I hope they can get these quality issues resolved, for their sake.
I ordered a set of H11s for my wife's 2008 xB in early January. The passenger side ballast died within a month. It has since been replaced under warranty. Now the driver's side ballast is dead. ...still waiting on a response from HIDExtra.
I ordered a set of H4s for a coworker of mine also in early January. The passenger side ballast died within AN HOUR! HIDExtra replaced the bad ballast under warranty (which took almost 3 weeks!) The replacement ballast died within a week. It has also been replaced under warranty. Now, my coworker is saying that the other side occasionally flickers and does not come on all the time. My bet is that we'll be RMA'ing yet another ballast before the week is up.
These kits seem very nice. Their connections are all solid and seem to be good quality. The bulbs seem to be well-built, for the most part. Their ballasts, however, are SEVERELY lacking!
I've installed DOZENS of HID kits from other manufacturers and have NEVER had one fail. Several of these installs have been in place for well over a year with a few exceeding 2 years and none of them have EVER experienced any issues. The only failures that I have seen have all been HIDExtra.
I hope they can get these quality issues resolved, for their sake.
03-26-2010, 07:45 AM
#30
Junior Member
Join Date: Mar 2010
Posts: 2
That's really good product. Often I have been insisted, by my family members particularly by my brother, to have HID Kit for my car, but never really knowing what this kit comes with, I proceeded my march into the near by stores to find one. What I was told here was more surprising.
03-26-2010, 06:41 PM
#32
Sponsor
SL Member
Thread Starter
Join Date: Apr 2009
Posts: 1,055
More reviews from this original thread thanks!
https://www.scionlife.com/forums/sho...160911&page=40
https://www.scionlife.com/forums/sho...160911&page=40
03-29-2010, 02:26 PM
#33
Senior Member
SL Member
Join Date: Jul 2005
Location: ...Lost Somewhere in Time
Posts: 1,099
...yet another failed ballast!
Nonstop problems with failing ballasts! Yet another HIDExtra ballast has failed on my 2008 xB!
Since I bought this kit, I have spent more time running my FACTORY HEADLIGHT BULBS than I have the HIDs because I am CONSTANTLY waiting on a replacement ballast. The ballasts aren't lasting any longer than a week at a time now. As of this morning, I have requested a full refund.
The H4 kit that my friend ordered from HIDExtra for his pickup has suffered similar failures. He is currently waiting on a replacement ballast since the last one failed over a week ago. When this replacement fails, I am sure he will be doing the same.
Since I bought this kit, I have spent more time running my FACTORY HEADLIGHT BULBS than I have the HIDs because I am CONSTANTLY waiting on a replacement ballast. The ballasts aren't lasting any longer than a week at a time now. As of this morning, I have requested a full refund.
The H4 kit that my friend ordered from HIDExtra for his pickup has suffered similar failures. He is currently waiting on a replacement ballast since the last one failed over a week ago. When this replacement fails, I am sure he will be doing the same.
03-30-2010, 07:53 PM
#34
Sponsor
SL Member
Thread Starter
Join Date: Apr 2009
Posts: 1,055
I believe resolved through email or PM if not let me know thanks!
michelle
michelle
Nonstop problems with failing ballasts! Yet another HIDExtra ballast has failed on my 2008 xB!
Since I bought this kit, I have spent more time running my FACTORY HEADLIGHT BULBS than I have the HIDs because I am CONSTANTLY waiting on a replacement ballast. The ballasts aren't lasting any longer than a week at a time now. As of this morning, I have requested a full refund.
The H4 kit that my friend ordered from HIDExtra for his pickup has suffered similar failures. He is currently waiting on a replacement ballast since the last one failed over a week ago. When this replacement fails, I am sure he will be doing the same.
Since I bought this kit, I have spent more time running my FACTORY HEADLIGHT BULBS than I have the HIDs because I am CONSTANTLY waiting on a replacement ballast. The ballasts aren't lasting any longer than a week at a time now. As of this morning, I have requested a full refund.
The H4 kit that my friend ordered from HIDExtra for his pickup has suffered similar failures. He is currently waiting on a replacement ballast since the last one failed over a week ago. When this replacement fails, I am sure he will be doing the same.
04-16-2010, 06:28 PM
#37
Sponsor
SL Member
Thread Starter
Join Date: Apr 2009
Posts: 1,055
Send me an email with your order # again, I'm going to check on the situation and see what the problem. Send email to info@hidextra.com and the situation again. Thanks!
michelle
michelle
04-16-2010, 09:00 PM
#38
Senior Member
SL Member
Join Date: Jul 2005
Location: ...Lost Somewhere in Time
Posts: 1,099
Send me an email with your order # again, I'm going to check on the situation and see what the problem. Send email to info@hidextra.com and the situation again. Thanks!
michelle
michelle
HIDXtra finally refunded my money through Paypal.
07-24-2010, 01:55 AM
#39
Senior Member
SL Member
Join Date: Apr 2004
Location: Abra, Philippines
Posts: 3,993
Now that's a customer service - quick resolution however I can't say much about the product since I never installed it - it didn't come complete 
( . I received the package without the ballasts. I sent a correspondence to the vendor a couple of weeks ago but never received a response. Out of frustration I purchased another kit from another SL vendor and been very happy with their product.
( . I received the package without the ballasts. I sent a correspondence to the vendor a couple of weeks ago but never received a response. Out of frustration I purchased another kit from another SL vendor and been very happy with their product.
07-26-2010, 10:11 PM
#40
Sponsor
SL Member
Thread Starter
Join Date: Apr 2009
Posts: 1,055
Now that's a customer service - quick resolution however I can't say much about the product since I never installed it - it didn't come complete ( . I received the package without the ballasts. I sent a correspondence to the vendor a couple of weeks ago but never received a response. Out of frustration I purchased another kit from another SL vendor and been very happy with their product.
( . I received the package without the ballasts. I sent a correspondence to the vendor a couple of weeks ago but never received a response. Out of frustration I purchased another kit from another SL vendor and been very happy with their product.