Ok so I ordered a CF hood for my tC from MotorFX almost 3 weeks ago, and it was on backorder blah blah but they told me they were sending it. Ever since then, I've been unable to contact them. No response to email, no response to multiple phone calls and messages left- now i can't even leave a message because their VM is full. Anybody know WTF is up with that?

 

Odd that is un usual. However im sure you will be taken care of as a lot of people have ordered stuff from them without any problems

 

hmm... knowing Coi... he's a great individual and he provides great service and products

but there is this thing with the whole CF shortage stuff... maybe..

only thing i can suggest is to be patient... 3 weeks isn't that long compared to the wait some other people have had to do.

 

i had a problem to i called twice this week to order and was told they would call me back and they never did

 

Yea- The thing that bothers me is that they said that it was on backorder, and they would call me when they got it in and only THEN would they charge me. Well, they called me to let me know it was in and would ship in a few days, then charged my card- and since then I haven't been able to contact anyone (including Coi, who i've PMed in an attempt to get some more info)

It could just be that people there are on vacation or something and the item is in the mail but... its not being able to contact them to find out which is nerveracking.

 

PS thanks for moving this post whoever was so kind- I wasn't sure where to put it. Will do next time.

 

I've had good experiences with them and so have other ppl I know down here in So-Cal . . .

 

Hah! Finally got a hold of them today- They shipped my hood out on Tuesday and it should be here next week. They sounded really busy- of course in my haste to get a tracking number and whatnot I didn't even ask what the disconnect has been this week- if anybody else finds out plz post...

 

my experiences w/ motor-fx has been nothing short of great. i've had many successful transactions w/ them in the past and i highly recommend them. As for the parts being on backorder, i myself am in the automotive sales business and manufacturing myself and yes carbon is a bit short on the availability these days. just be patient and coi and his staff will take care of you.

Mike Ma
M2 Motoring

 

Well the product i got is great- it's got a few tiny scratches on it, and the wiper holes on the underside were drilled in the wrong place (see this link , https://www.scionlife.com/forums/vie...154&highlight=) but other than that its good.

However, their lack of communication, AND the fact that they randomly charged my credit card an additional 300 bucks (ostensibly for no reason) and won't get back to me about it, has definitely sullied my experience with them... can't say i'd do business with them again.

 

hmm. u waited 3 weeks for ur hood and im almost up to 3 months (different company that reminds me of a couple of toyotas). im upset. hope u figure out ur credit card problem and i hope i get my order at some point this year.

 

I will talk to them tomorrow for you. I know them personally and Im sorry to here this. Please understand that carbon is under short supply because of the aerospace industry. Coi will take care of this issue!

 

damn u boeing!