Ordered item on Aug 22nd... Order charged and receieved on Aug 23rd... As of today, no further communication.

I am giving them till tomorrow to respond before I file a CC complaint and BBB Report.

I would suggest no one ordering from them until they respond to e-mails, phone calls, pms, what have you


James

 

thanks for giving us the heads up

 

Didn't you guys just order some 30 CF hoods or something? (thought I read it). They operate about 15 mins from my house and seemed cool enough.....I guess we'll have to see o_O

 

thanks letting us know

 

Received fax order, but no description was given in what you wanted to purchase. Tried to contact you at your office, but no success in reaching you. Purchase order stated Scion double-sided carbon fiber hood, which Motor FX only carries single- sided hoods. Please be specific in which model you ordered it for. Also credit card wasn't charged. Please contact chris @ Motor FX.

 

I've never had any problem with the MotorFX company. I'm sure many others on the forums here can vouch that they are a great company to work with.

 

the fuji vouches for motor-fx . yee.

 

I got the CF shift boot and can vouch its a legit store.

 

Like I said, they're 15 mins away from me and are one of the top stores/sponsors for Scion Evolution. I don't doubt what their reply says, but I wonder why CC hasn't said anything about it either....

 

Thanx for all the kind remarks, im glad of all of our satisfied customers,

bottom line is we cant make EVERYBODY happy

thanx
-Coi-

 

You can if you answer your phones... We will see if they process the order before I decide to post their PMs they have sent... I don't care if your a loyal customer or not, this will change your entire opinion of their company... We will see if they ship the hood or not...

 

I have been so busy with college I haven't had a chance to sit down and write throughly about my experience with Motor-FX and ordering my CF hood. In summary, it was HORRIBLE! No communication, but many unkept promises. Took them almost 2 weeks JUST to SHIP the hood. I'll try to actually sit down and do a week by week analysis of some of the WORST customer service I have experienced from an online company someday.

 

a lot of people have waited a lot longer even for a smaller part from a bunch of other companies, i know because i used to be on the same boat, i waited 6 months for wheels

i mean im in cali and i still have to wait for parts, im sorry that some of you guys have had a bad experience with MOTOR FX

soldier: sorry you had to wait 2 weeks bro but i came across your pics post with a FIBER FX hood and you had mostly positive remarks...sorry it took long, but you know you have a top notch parts that doesnt only look great but is also functional

CC: but i have no order to process since the order that was faxed in was incomplete

i can scan the faxed over PO if that would make you feel better, maybe another person can help me decipher the order???

threats will not get you anywhere with me or my company....and on that note i will stop reading and posting on this thread

thank you and have a nice day
-Coi-

 

^Creative Compacts please read this post^

 

coi's hardworking, leave him alone. at least he's the only one producing this product.

good things come to those who wait. sso sit back and relax.

-taek

 

personally i have NEVER had a problem w/ motorfx at all. i recieved my hood and hatch from the company on time actually earlier than i expected. Coi and his staff has been very helpful to me even w/ problems w/ my car that doesnt pertain to the hood and hatch. As for filing a complaint w/ the BBB, no legal transaction was made, so BBB can't help you cause that would be all hearsay from you. bbb would prolly laugh at you if u called them w/ the idea w/o any proof. as Coi has stated, your fax made no sense. I myself am in the parts market, and i have recieved faxes like that and honestly, i do respond to those people that send the fax and most of the time they dont get back to me. It's not suprising there. I know coi and his staff work hard to keep the company successful and you should contact him if you ahv eany problems at all. Thats what the rest of us do and coi always comes thru.

 

Coi... the fax was RESENT... Check your incoming faxes... If not you clearly see in this thread it is for a SCION TC.... What else is there to know... I will refax again today if you post you still do not have it... just ship the part...

 

^^^ the part needed should be on fax not on post where it can be deleted or edited.

my 10 cents.

 

THe part is on the new fax....they never accepted it

Thanks
James

 

fax communication errors? I tried faxing something to another company. only the first page goes thru out of 7. I will need to mail out my fax or fax 1 page at a time.
to every problem there is a workable solution.

all in all.. GL