I didn’t want to do this and tried giving TT the benefit of the doubt repeatedly (if you ask me I did it for way too long). This is my experience with TT. I ordered my kit 2nd or 5th of May. Before ordering my kit I asked how long it would take to build and ship, I was told 4-6 weeks. I explained to him I had to have it by the end of June. I contacted him beginning of June and ask if the kit was ready to ship and received a reply the manifold and downpipe are done if the IC pipes are done it will be ready to ship or very close. I paid the remaining balance on the 5th of June. I have emails but it would take me a long time to go through all of them. Dates might not be 100% accurate but are really close. I contacted him several times over the next week and a half and received a response 15th of June His response was everything is done waiting on the manifold to come back from the coaters. Why would the manifold be at the coaters if he told me on/around the 5th of June the manifold was done?

I emailed him explaining my situation once again and how important it was to receive by the end of June. He knew I was working in Iraq and I could only come home for very short periods of time and I also told him it would be at the end of the year if not the beginning of next year (meaning Dec 08 or Jan 09) before I could come back to the states again. I told him I had the tuner schedule for beginning of July and I would only have two days to install everything before I had to be at the tuner. I continued to contact him on/around the 20th of June and received a reply 23rd of June saying he expected to have the manifold back towards the end of the week and could ship it to me so I would have it before I got home. After this I was unable to reach him until I arrived back in the US. Just so everyone knows I didn’t only email I called, texted, and private message due to lack of response.

People keep saying he was busy at this time and that is why it was taking so long. This is why I emailed asking for the build/delivery time to receive the kit and he still quoted 4-6 weeks, he didn’t say anything about it getting delayed. I talked to him through email again sometime the first week of July and he said everything was done ready to ship. I ask him to get prices of overnight vs two day shipment. I had not received a response for two days on shipment (keep in mind I had a very limited time at home, I think it was exactly 11 days). I called, emailed, and texted again he said he had a quote of 300-400 dollars (don’t remember the exact number). I ask him why didn’t he tell me this immediately instead of waiting days later, well I told him to ship it standard since he took too long to ship it out when it was ready cause it would have been too late by then for me to do anything with it.

This time when he told me it was shipping I had about three days or less of vacation left. Over the next several months I kept hearing the same story its getting ready to ship, waiting on this or waiting on that. I finally got the first tracking number in Oct I believe (once again I can search through several emails to prove). A very good friend of mine went over after the parts arrived to verify I had everything and he took pictures. He contacted me and told me the items I was missing. I ask TT about it and he seemed shocked that I was missing parts. At this point I was awaiting on IC, IC pipes, T-bolt clamps, fuel pump and air filter. This is just stuff I knew I was mission at the time from the pictures and asking my friend (found out later there was something else). I continued to call, email, text, and private message to get the remainder of my things. I finally received the missing pieces sometime in Dec don’t remember what date; I want to say 2nd or 3rd week.

My friend did me another big favor by taking my car to the shop to have the turbo installed so I could enjoy my next vacation boosted which was 16th – 28th Jan (dates might not be exact don’t remember). I planned on installing everything myself but after talking with the shop they had a good point stating if I ran into issues in two days install then I wouldn’t make it to the tuner by the third. The shop received the car and started the install taking pictures throughout the process and had several issues with “bolt-on kit”.

Issues with the kit: turbo did not include one gasket, downpipe flange would not bolt to the turbo, intercooler pipes were too short, intercooler had metal shaving in it, and the air intake tube had the MAF flange welded in wrong (turned sideways). Not only was the MAF flange welded in the wrong position the bolt holes did not match the MAF sensor (the screws physically screwed in but the holes were 1/8-1/4” off from the MAF sensor). I told him this was for a 05-06 model and the MAF flange welded on was the larger flange not the small one like on the 07-up models. The wastegate had a tear in the diaphragm.

Keep in mind the shops thinking behind the install was to get me up and running before I got back so I could drive back to Nashville from GA. This is what I wanted and they would get the car back on my way back to Iraq. The shop welded tabs on the intercooler so it would bolt securely instead of relying on two threaded bolt holes to mount. This moved the intercooler closer not further away. The intercooler pipes had to be extended both pipes for the intercooler the passenger side by 1” and drivers side by 1 ½”. The shop used my CAI MAF flange to repair the air intake for the turbo. The shop got delayed due to the gaskets not being with the turbo and had to have them overnight delivery so I could be up and running in when I arrived which was literally two days later. Kit did not included a dump tube (it didn’t say it would either so no fault of TT) so the shop manufactured one. The shop had to modify the V-band clamp of the end of the DP so it would match my exhaust (once again this isn’t a TT issue they never stated what exhaust it would bolt to). I arrived in time to watch the car hit the dyno.

On the dyno we noticed immediately I had a boost issue so the tried to reroute vacuum lines. This did not work so they bypassed the vacuum block which didn’t work either. They took apart the wastegate to find tear in the diaphragm lucky they had one in stock so I purchased it. They got it tuned and had me on the way. After their install I drove the car hard for 2700 miles while home without issue. I had to pay around 400 for the modifications, overnight shipment, and materials used to fix the “bolt-on kit”. I contacted TT about this and he said I should have stopped with the issue on the diaphragm. I will not be back in the US again until the end of the year this is why the shop pressed forward cause I wanted it done so I could hit the track if I found one open. Not to mention I should have had the complete kit in June but didn’t get it for another 6 ½- 7 months. TT would not reimburse anything other than the intercooler not being coated.

After talking with TT the IC was the only thing they agreed to reimburse me for not being coated and I mentioned the $100 he said he would but never said it would be less. After talking to my mom she said I got a money order from them for $60.00 this is freekin ridiculous. His website is clearly marked the intercooler for $399 or coated for $499 so $100 for coating.

Lets recap on key points: Stated from the beginning 4-6 weeks to manufacture and ship, Told me the manifold and dp was done on the 5th of June, but came back on the 15th of June to tell me the manifold was at the coaters; The manifold has no coatings on it whatsoever: Intercooler was not coated; downpipe had to be modified to bolt to the turbo itself: intercooler pipes where too short: MAF flange welded in wrong position and bolt holes did not align with MAF bolt pattern: Metal shaving found inside IC; Turbo did not include any gaskets; agreed to reimburse me for the intercooler and only sent $60.00 never stated he wouldn’t reimburse the whole $100 (price listed on website for coating).

Items TT’s not responsible for was the DP not bolting to my exhaust (website never said which exhaust it would not did I expect it to) and dump tube wasn’t included, website didn’t say it would either.


Again this is not speculation only facts, so if you have nothing to say clearly about the facts then don’t post.

What happened to quality products being manufactured? They used quality materials but fitment was a huge issue. This is outrageous and people defend TT!

Hopefully others have better luck or go with someone else. And everyone needs to realize this is a business so treat it like one, people want to baby it saying different things. If someone has too much business and someone ask before they order how long this will take they need to be upfront about it. I hope no one has to go through this! I suggest to stay with Dezod or Ptuning period! I have never had an issue with either company they have great service from shipping to answering emails, phone calls, and fast shipments.



Read this for those that continue excuses for TT’s business practices.

FTC Business Alert
PDF Format
Email
Selling on the Internet: Prompt Delivery Rules
The Rule spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet. Your compliance can have bottom line benefits for your company - that is, satisfied customers are repeat customers.
Complying With The Rule
By law, you must have a reasonable basis for stating that a product can be shipped within a certain time. If your advertising doesn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.
If you can't ship within the promised time (or within 30 days if you made no promise), you must notify the customer of the delay, provide a revised shipment date and explain his right to cancel and get a full and prompt refund.
For definite delays of up to 30 days, you may treat the customer's silence as agreeing to the delay. But for longer or indefinite delays - and second and subsequent delays - you must get the customer's written, electronic or verbal consent to the delay. If the customer doesn't give you his okay, you must promptly refund all the money the customer paid you without being asked by the customer.
Finally, you have the right to cancel orders that you can't fill in a timely manner, but you must promptly notify the customer of your decision and make a prompt refund.
Running Late? Overwhelmed with Orders?
The Rule gives you several ways to deal with an unexpected demand.
You can change your shipment promises up to the point the consumer places the order, if you reasonably believe that you can ship by the new date. The updated information overrides previous promises and reduces your need to send delay notices. Be sure to tell your customer the new shipment date before you take the order.
You must provide a delay option notice if you can't ship within the originally promised time. The Rule lets you use a variety of ways to provide the notice, including e-mail, fax or phone. It's a good idea to keep a record of what your notice states, when you provide it, and the customer's response.

 

seen quite of few of these post on SL now

 

zpi 2 in the making?

 

damn.... that is wack

 

thats really odd about the down pipes these days coming from TT, mine looked slightly off but i kinda expected that since i got rear-ended and it bent up my exhoust and hangers.

the wastgate shouldn't have anything to do with Todd, as i remember mine came in a sealed box so if yours did too id think thats more on Tial, I know it really doesn't stop the frustration.

everyones going to have their opinion

with that being said i had to wait as well and with a maf flange that was sideways but it really didnt bother me too much. I can deal with the problems and talk to Todd about them, so far he has made good on his end.

anyways wish ya the best of luck

 

I had TT change the wastegate spring so it wasn't sealed.

 

I know this story all to well. Witnessed it first hand.

 

ahhh gotcha, the tial diaphrams are pretty tough though, iv opened up mine before to check for a tear so it would take some force or a razor....lol

 

I saw this kit at the shop that installed it and was surprised how poorly the kit installed on the car, I would have to say that a kit that needed that much fab work to put on properly shouldn't be called a bolt on...LOL.

As for how the customer was treated by the TT, that just sucks, companies can't please every customer but at a certain point you need to back your product and make it right and sometimes it costs money to do so.... good companies take the good with the bad and stand up and deliver one way or the other, that is why I work with the shop that I do.

 

X2.

 

Nick-

Most importantly:

I am truely sorry for the whole ordeal. It was never my intention for things to go the way they did.

Not that it matters...but I sent the extra wg spring. I will never change a spring myself as I am very familiar with Tials policies. Your shop changed the wg spring.

You mention the refund for the coating.....yes its 100.00 on the website. But I only charged you 60.00 on your invoice.....hmm. that makes sense to me. And of course in all of our emails back and forth, its was always 60.00 bucks...funny how things work.

I could have helped you out with allot of the issues you blame on me (funny how I get blamed for things that the shop does wrong)

But you contacted me after all the work was done....kind of hard to help at that point. But that was your choice.

So please don't get too carried away....yes I understand some of your points, some are very valid and yes true..

If you knew only what it took me to get you the rest of your kit(and everyone else's for that matter) after what I went through last summer.......

I could have quit and bailed on everyone but I didn't and haven't. Thats worth something to me at least.

let the bashing continue...

Regards-

Todd

 

Not trying to bash only putting facts out there. If you were having issue why didn't you explain in the begining instead you said 4-6 weeks which would have meant I would have received the parts by mid June at my door.

 

When you placed your order everything was fine.....it was until the end of May. I would never tell any customer what took place or happend, other than the worst thing that could happen to my business did. When it rains it pours.

Its taken along time and allot of work to even get to this point.

Does that excuse it all?

Of course not. Thinking back I could have handled allot of things better.

But thats why I am still here.

Regards-

Todd

 

[quote="TurboToyotas"]
I don't know what happened but you are still here.







On another note the shop did not touch the waste gate until we had issues and the spring in there was 15lbs (it had two to equal 15lbs) so Tial waste gates come standard with a 15lbs spring? I could be wrong but don't think so.


You didn't mention that you would on reimburse me $60 in any emails when I mention on your site it was listed for $100.

 

Sounds like it