Wow, found this while surfing today, wanted to show you guys why I don't trust dealerships, haha. Although if I worked somewhere that serviced supercars and exotics I don't think I could resist either! I know this is the wrong forum to post in but this gets way more traffic then the general forums so please move this stays here too long.

http://forums.corvetteforum.com/show....php?t=1581344

I brought it in for two small warranty items, a jammed trunk, and a bad antenna, on 12/19/06. and told them not to drive it off the lot, and the next morning, Gene B, an employee, took it on a ride and wrecked it, causing about $15,000 in damages to the front passenger side. The chp report #marin chp 9350, officer Pozzi, lists the driver as driving too fast for the conditions which caused the accident. An accident is something that's unavoidable. This was pure careless acceleration out of a turn, trying to pass on the right shoulder, into the gravel, and he spun out donut style, and got run down by some poor box truck, which was also damaged due to this guy's careless negligent driving. Now I'm going down to make my $829 monthly payment, and my new vette, is sitting in the body shop, wrecked. The dealer is refusing to replace the car or compensate me for the lost value on resale. It took two days to get a claim # and a rental. I found some drugs under the seat in an orange prescription bottle, codeine acetominaphane, and some other pills. My wife is heart broken. It has ruined our christmas. A lawyer will cost us $5,000. I have more pics but don't know how to post them. The dealer says his driver was not cited for reckless driving, but the police never do that unless they witness it, and even then, it takes 100mph in a 25mph zone for them to cite. It might help us for people to let the dealer know they bad publicity will prevent them from buying from that dealer. It will take 6 weeks for the car to be repaired, and we will not be driving it even after it is repaired due to the filthy nature of the drugs and the accident. This has ruined the car for us.


lucian.freire@sanrafaelchevrolet.com

Originally Posted by johniew398
All Vette lovers should send the dealer an e-mail letting them
know that word like that spreads fast especially among Vette owners.

Their e-mail address is:

info@sanrafaelchevrolet.com

I got a reject back on this e-mail address; however, it is what they have listed on their site; however, this is supposed to be the service manager's e-mail address:

lucian.freire@sanrafaelchevrolet.com

The lucian email is the correct one. I spent christmas emailing hundreds of corvette clubs, asking for help in picketing the dealer. Those were the california clubs. Tomorrow I will work on the Nevada clubs. If this guy won't step up to the plate, our best option is to inform everyone out there what happened to us. The good new is, in 24 hrs, there have been 4890 views of the threads, in two forums, and several guys have emailed them without my urging them at all, which is the best thing we could hope for, to bury this guy in publicity. After I'm through with Nevada, I will start on Oregon and Washington and New Mexico and Arizona and Idaho and Montana, until I email the entire west coast net work of vette owners until we have some people willing to drive down and park in front of the dealer with signs we will make up, with pics and the truth. Filthy drugs in our vette. Filthy f______ body shop dust inside the engine compartment. The once clean alternator is already covered with bondo dust. The decent thing to have done is order us a new car and a rental the same day. It took two days to get a rental. I don't want a stinking hummer. I was happy with my car as it was. If he starts losing sales, and he will, that's the thing that will change his mind.



Have contacted chevrolet, my complaint:

Service Request: 71-460680032
Customer Relationship Specialist: Miranda Marlow

Dear Mr. Williams,

Good Evening, my name is Miranda Marlow. I am a Customer Relationship
Specialist with the Chevrolet Customer Assistance Center, and I will be
addressing your concern in regards to your 2005 Chevrolet Corvette. I want to
thank you for taking the time to write me and I appreciate you allowing me the
opportunity to assist you.

Based on the nature of your concern, I have decided that contacting you by phone
would allow me a better opportunity to assist you and ensure that you are
completely satisfied. Since you included your phone number in your e-mail, I
will try contacting you on Saturday, December 23rd, 2006, between the hours of
4:00 p.m. to 6:00 p.m., Eastern Time with hopes that I can resolve this in a
timely manner. If for any reason I am unsuccessful in reaching you, do not
hesitate to call me directly at 1-866-790-5700, extension 20801. I am in the
office Wednesday through Friday from 1:00 p.m. to 11:30 p.m., Eastern Time and
Saturdays from 12:30 p.m. to 11:00 p.m., Eastern Time and would be glad to hear
from you. I am not available on Sunday, Monday or Tuesday. If my hours are
inconvenient for you please reply to this e-mail with a date and time that I may
contact you. I look forward to the opportunity to speak with you!

If you should need to contact us in the future, simply reply to this message or
call our Chevrolet Customer Assistance Center at 1-800-462-8782. Customer
Relationship Specialists are available Monday through Friday from 8:00 a.m. to
11:00 p.m., Eastern Time.

For more information regarding the maintenance and care of your vehicle, please
visit www.mygmlink.com. This free online service offers vehicle and
ownership-related information and tools tailored to your specific Chevrolet.

Again, thank you for contacting Chevrolet. Chevrolet supports Buckle Up
America. I encourage you, your family and friends to always Buckle Up.


Sincerely,

The Chevrolet Consumer Support Team

Service Request# 71-460680032

And with the BBB, although they have the old name, not the current name, of the dealership:

Thank you for contacting the Better Business Bureau (BBB) regarding your complaint.

The complaint was received by the BBB on December 22, 2006 and has been assigned case# 57088709 in our files. Please make a note of this number.

Your complaint has been applied to the following business:
Park Royale Motors
2 Shoreline Pkwy
San Rafael, CA 94901-5566

The case has been reviewed by one of our Dispute Resolution Specialists and has now been forwarded to the business for their response. Should you hear directly from the company and the complaint is resolved, please notify us immediately.

To view the ongoing status of this case, we encourage you to visit the following site on the Internet by clicking here.

Thank you for using the services of the BBB!


And with the BAR in richmond:

Richmond: 3260 Blume Dr., Suite 340, (510) 243-9410

Here are the correct emails for the dealership:



The info@sanrafaelchevrolet.com one bounces back:

Here is the manager's email:
lucian.freire@sanrafaelchevrolet.com

Hours of Operation
Monday To Friday
9.00 AM - 8.00 PM

Saturday
10:00 AM - 7:00 PM
Sunday
11:00 AM - 6:00 PM
Phone: 415-460-2000

Gleen Neri
Sales Manager - gleen.neri@sanrafaelchevrolet.com

Ray Nemati
Sales Manager - ray.nemati@sanrafaelchevrolet.com

Phil Sachs
Sales Manager - phil.sachs@sanrafaelchevrolet.com

Kevin Frazier
Internet Sales - kevin.frazier@sanrafaelchevrolet.com

 

damn i would be ____ed. and going to the dealer ship with then News and my lawer. Thats some F;ed up stuff to do to a mans car..

 

Oh.. .they WOULDreplace the car 100% one way or another, either out of a won lawsuit.. or fear for thier lives afterwards.

I hope to god they can get a lawyer and get this settled. This is why I dont like letting anyone work on my car. The guy should lose his job immediatley.

 

EXACTLY.

 

First off... I would of taken a tire iron accrossed that ____ing guys face a few times. Then sue their asses off.

 

I hope he gets his car replaced. Id be doing the same thing, Cept Id email the entire country worth of vette owners.

Id take that car down, put it on blacks and leave it 2" from the service door.

That dealer needs to step up and take responsibility for their employee like the are legally obligated to.

Next, he needs to sue the dealer for lost appreciation, lost wages, rental reimbursment, mental anguish, and laywers fees.

Whatever dealer thinks they can get away with that is dead wrong.

 

that's gotta suck. i've been to that dealer before. LOL

 

everyone should send something.

 

^^ I thought about that too. Just a little email letting them know people all over the country and internet are watching to see what will happen next

 

haha this is awesome, "san rafael chevrolet wrecked my car" is now # 3 on the google search for that dealerships name

 

I would accept nothing less than a brand spanking new Z06 and a public apology from the owner before I shut up.