trying to find out...
what 10% and 17% have to do with following up on customers... like how those 2 percentages relate to follow-ups.... if you get bored and happen to find it... post the site for me please.

 

That's really vague.... in the automotive sales field?

 

yeah. sorry about that.. auto car sales.... thanks, and i thought i was awesome with google. lol.

 

It seems as if a number of online merchants are lacking in the customer service department. A recent study by the Software and Information Industry Association found that 10 percent of experienced online shoppers in the United States left a site during last year's pre-Christmas rush because they were frustrated by poor site design, technical difficulties and the retailer's failure to answer queries. The study found that 17 percent of respondents had a question about either products or services while they were shopping. Although 75 percent of them were able to find some sort of FAQ sheet, nearly 20 percent never resolved those problems or questions--thus abandoning their entire purchase


Not car sales, but 10 and 17 percent...

 

 

Yeah... but you figure there has to be a ton of combinations out there with customers and 10 and 17 percent... I'm pretty sure it isn't what he's looking for, but nothing I can find and I looked all over...

 

got the link to that wds? and thanks. it has to do with follow up.... errr.... some old guy telling me to use google. and he found it... how the hell can i not find out... this is the first time google ever failed me.