They can't refuse warranty work based on a verbal case.

MM requires written PROOF (proof is important, it is not just what they say, they have to actually prove it).

Just in case you speak to someone up the chain and they try to talk rings.

 

I detect BULL$HIT! Hrmmm, so, the dealer is just gonna order the new engine/parts or whatever for your car at no cost to them, and or they are going to be reimbursed from Toyota with no documentation? Hrmmm, at a minimum, something should be in their computer system, tied to your VIN if thats the case. The should be able to print something out.

If something was added to your cars record in thier computers, talk to another dealer as they should have access to it. Just give em your VIN and see what they see.

 

WHOOOOOOOOOOOAAAAAAAAAAAAA

Sounds like I need to graduate UTI and come over to this dealership and emabarrass the old men

Stu I'm really feelin for you man, this is total BS

 

I just went and got my warranty out of my car.. time to do some reading and research.

 

did you slap their candy @$$3S as well while you did that?

 

You dont know how bad I would like to.

 

Ok, I read my warranty over and it says that they will not cover items due to a bunch of things, to include neglegence. Now I wonder how the intake being on there constitutes as "neglegence?" There were metal shavings in the intake, but they have not proven that the metal flakes have caused anything. They point out the scoring on the cylider walls.. but how do they know for sure that those came from the intake... maybe like Turbo said.. it could have came from something internal and caused the scoring. I dont understand how they could say that it is neglegent because that intake was put onto the car. To top it off the damn dealership is not providing me anything to back my effort with Weapon R. I need to obtain some sort of written documentation from them stating that these flakes caused damage. I have called Scion Customer line back and they haven't called me back yet.. so.. I dont know. I cannot believe this is such a pain in the ___.

 

neglegent would be not having an intake on there at all. Falling victim to other companies QA is not neglegent. It could have happened to the AEM that toyota sells. First and formost, that dealership should be able to provide you with at least an estimate of work to be done, and outline things as to why and how they got to the amount they did.

 

They haven't given me anything saying anything.. this is why its so dang difficult. I am reading the M&M act over and over, all the contents of it, different rights and such.. ie.

Consumers Bill of Rights article two says "You have the right to use high-quality aftermarket parts and know that your new car warranty claims will be honored. In fact, your vehicle dealer many not reject a warranty claim simply because an aftermarket product is present. A warranty denial under such circumstances may be proper ONLY IF AN AFTERMARKET PART CAUSED THE FAILURE BEING CLAIMED."

Now.. I would like to know how having that intake constitues as being neglegent. If they are voiding my warranty because of it.. and they're voiding it because of the flakes, doesn't that mean that they would have to prove that the intake was the cause of a problem?

I am turning red its ____ing me off so bad.

 

I just got off the phone with the Scion Customer Care folks, and I'm glad to say that they are worthless. They cannot do anything for me, and they said its up to the dealership. WTF is the point in having them..

 

Well it looks like I have no choice but to go after Weapon R for some assistance.

 

As with most companies customer care is always useless. Kinda reminds me of microsoft windows help wizard.

 

 

Yes they would.

Find a dealership somewhere else in the states, call them, explain your situation, don't mention where you are or who you're talking with, ask them who they recommend you should talk to.

There will be someone who is in charge of warranties, you need to speak to them.

Does the warranty have any contact info on it, call that, do not take no for an answer, if they can't help who can, keep it polite and focused "OK I understand, but I want this escalted so who should I be talking with then".

Write down every (AND I MEAN EVERY) person you speak withs, name, title and direct line extension - tell them you need this in case you get cut off. Use this as leverage, drop names. Ask to speak to peoples bosses.

You can do it.


Hey, any dealership people on SL that care to chime in with 2cents as to who he should be talking with. Anyone ?

 

^^I doubt it, Dealerships like to stick together if you know what I mean.

 

Are they saying the damage was cause because of oil starvation? In that case I could see negligence, ie, not checking your oil level. Not saying that you didn't check your oil, just wondering if thats their reasoning.

 

They *appear* to be saying that putting the aftermarket intake on, without checking it to make sure no debris was in it first, was 'negligent.'

On the other hand, the warranty act requires them to show that that negligence was the actual cause of this particular problem, in order to escape warranty.

On the third hand, if it isn't in writing, it doesn't exist...

 

Ok for anyone who doesn't know, this is called a Rod Journal, the connector rod has a part called the bearing lining which always makes contact with the Rod Journal (shown above), thus being said, it is very important to have oil flow going through the oil clearance between the bearing lining and the rod journal, now keep in mind the clearance is only .002 wide, but it is VERY IMPORTANT to have continuous oil flow through the clearance.

Now Stu said this journal above was badly scored, and many others were as well. With that said the bearing lining will be also scored as well. The only cause is no oil.

In further, the piston has been "knocking" around in the cylinder because the rod journal is worn down, thus making the movement of the piston very random and causing Taper at the top of the cylinder and making the cylinder "out ouf round", which requires rebore and honing. If that is the case, then it is POINTLESS to rebuld this engine for the simple fact you can NOT bore and hone our cylinders. And Yes, after this keeps going with the piston moving around like that in the cylinder it can, and will score the cylinder and cause flakes which will then get by the piston rings during the "blowby gasses" phase on the "power stroke" therefore causing the flakes to fall down into the oil pan, and eventually working its way into the crankshaft and into the oil clearance between the bearing lining and the rod journal.

Now as for the flakes in the intake, please, any SMART, TRAINED mechanic knows no flakes can travel from the intake down into the oil pan.

Toyota knows the real reason what happend, they are just using the intake as an excuse so they do not have to cover the whole thing under warranty.

I personally would like to talk to the mechanic who has been working on this engine. I think it's pretty pathetic that me, a student at UTI, is able to help someone 2,000 miles away when their service department can't even find a "real" cause for this.

This has been a total shady move on Toyota, and I'm very upset at what has happened.

On that note, I am calling this Dealership Out(specifically the service dept) on why they think an "aftermarket product" caused this problem, when it was mainly caused by inadequate oil flow, or no oil and when the real flakes came from an INTERNAL SOURCE.

As for anyone who responds to this, please keep the posts to a very minimum so Stu can read it, I do not want him to have to scroll up or go back 4 pages to read what I have posted.

Thank you in advanced.

 

I have been checking this thread every morning and each morning I grow very ____ed at this dealership your dealing with ..... WTF is wrong with them ?

They need to provide you written documents that state the problem, the possible cause and the solution and cost breakdown ..... Mother FU#@ING Idiots !

Note to Stu : GROW BIG ***** QUICKLY !!

If you have some free time, which is probably very hard to do with your work schedule, I would arrive at the dealership when they open, start with the idiot at the service desk, if no resolve, go to the OWNER of the dealership, if they refuse, find out their name and do a quick search and start calling, then find out the SCION REP for that region, speak to them, then go freakin higher until someone has the sense to give you documents, this is just plain bullchit ........

Stu, I wish you all the best on this matter .........

 

Ok.. bottom line here ladies and gents.. If I push this issue any further.. I dont know the outcome.. I do know that if I push the issue and I fail.. the offer that they have made to pay for parts could be withdrawn.. that would mean I would have to come up with almost 7K for both parts and labor.. something I surely cannot risk right now. I have *****, but fine print will get you everytime. I have done as much reading and comparision as I can.. bottom line.. I doubt that I will win.. I still am going to talk with the boss of the service manager and ask him why it was neglegence.. and I will still continue to push this issue.. I just will push it to the limit, but no further.. ONLY if I know I can win at that point.. I dont have 7K... unless of course everyone makes a fund for me I take everything everyone says.. and bottom line... they are not budgin.. sucks ****.

Side note on it all

I have been in talks with Weapon R, and they are agreeing to help me finacially if I provide them with the neccesary paperwork and pictures.. I took some more pics yesterday and I should be getting the paperwork they need today.

I still am going to voice my dis-satisfaction with Toyota and I will still write a letter to the regional rep and also to as many people up the chain as I can.