I took my car to the dealership for warranty repairs- things that shouldn't have needed to be fixed in the first place- and they wrecked my car!!! Someone parked my car near a fence & the idiot ___ technician pulled it out smashing the side into a pole, then continued to pull out, dragging it down the side. My quarter panel is trashed!!! The also took a chunk of rubber out of the tire & probably damaged the wheel.

They took it to their body shop & the estimate is somewhere around $750. They wrote to replace the quarter panel, but didn't include the price of the quarter panel, & didn't write to replace my tire or wheel, so I already know the repairs are going to cost more than that. I don't think they even included the price of paint!

I just bought my car on February 12- it was built in January- and it only had 450 miles on it. I told the dealership that I want a new car, which I don't think is out of line & I told them that if they will only repair my car I don't want it repaired there. They have refused to replace my car or pay for the depreciaton to it, they've told me that they will only pay the amount of the estimate from their body shop (which I know is incorrect), and that if I don't have it repaired there, they will not pay or give me a loaner car to drive until my car is fixed. They also have not offered to compensate me in any way for the time & stress they've caused me or my time off work so far.

Not to mention they didn't even do the warranty repairs my car was originally in there for. They couldn't align my car (it was off since the day I picked it up) because they haven't done any tC alignments yet & don't have the specs for it.

What do you guys think is reasonable?

On a side note, the sales department has continued to be great. They're the only ones who have been helpful to me at all. Brian, the Scion sales manager, is the only one who has apologized to me & displayed any sympathy for me at all. He also immediately offered to replace the wheel & tire. I've had trouble contacting the service department and the upper management, but the sales department has kept in touch with me and continued to be there for me to offer their support and help.

PLEASE READ UPDATES BELOW!

 

Get your insurance on them ASAP. Let them fight it out, that's why you pay it and that's why they have lawyers for this crap.

And what a horrible name for a dealership let alone any business.

 

Might be time to talk to a lawyer.

 

Call Scion directly also. I'm sure they'd love to hear about it too.

 

exactly what you need to do.

 

chloe,

best of luck with your car...the sales department has been very kind and helpful to those of us here on SL. As for the service dept. I tried to get them to do a warranty repair for the TSB on the fuel tank never have recieved a call back from their service person...

~wC

 

man that sucks definatly call your insurance

 

It seems Scion doesnt want a bad name and will butt heads with Toyota to make sure all us owners are happy. Go to Scion.

 

Burn that MotherF*cker Down!!!

I would.

-Z

 

This is why I only got the oil changes at the dealership. I went to have warranty repairs on my car for the same problem (Alignment and steering) and it never got fixed correctly. I figure Strauss Auto or Sears should have the specs by now. My thing is if it happened on their property by one of their employees then there is no excuse. The customer is always right.

 

Too bad Scion doesn't have it's own service and parts division.

 

Sorry to hear about your car Chloe, I hope that they can work something out for you.

 

wow..get someone on them quick. im taking my xB for warranty in about 2 weeks, hopefully they dont put me through this too

 

Never EVER work a deal with someone on a repair without notifying your insurace company. I don't care if it is your mother. You ALWAYS WILL GET SCREWED if you do. Whether it is time, money, or headaches, you are going to suffer.

Like someone else said, turn it in to your insurance immediately. You will not be charged a deductable and your insurance will not go up. It is their (the dealers)fault 100%. Don't let them play games with you. You most certainly can get an estimate for a repair somewhere else too!

You don't need a lawyer, or anything. Your insurance company will appoint one if it comes to that.

 

They should just do the repairs. Inspect the car and drive it around before you sign off. Definately call Scion Customer service.

 

call Scion directly, get them involved
trust me, it will work out

sorry to hear

they messed up Stu's tC as well

something bout them and wrecking tC's, i dunno

 

WOW... I'm sorry to hear that.... if there is anything or anywuestion you may have dont hesitate to ask..... everything will get taken care of.

 

make sure you get something for the agrivation
dealer here damaged my rim and i got them to install scion security system for free
They did what i asked them to do to make sure i was happy in the end

 

they should be providing you a rental because they are holding your car more than 24 hours. get all the free donuts you can

 

oh yes and i got a rental mazda 6 for the week and all there donuts