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No haggle guarantee questions...

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Old Jul 15, 2004 | 09:19 PM
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Default No haggle guarantee questions...

I understand that the price of the car cannot be haggled on. I get that, I'm cool with that, and have no problems with it...Is it true that the TRADE cannot be haggled on though? My dealer told me that there is absolutely no give in the trade-in-value. What they offer is as good as it gets--through them anyway.

Part of the Scion guarantee.

So, basically if they quote me $2,000.00 for my trade, I can't argue with it at all???

:?:
Is the salesman being honest? or is he trying to blow smoke?

Thanks!
Old Jul 15, 2004 | 09:39 PM
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Default Re: No haggle guarantee questions...

Originally Posted by absintheisfun
I understand that the price of the car cannot be haggled on. I get that, I'm cool with that, and have no problems with it...Is it true that the TRADE cannot be haggled on though? My dealer told me that there is absolutely no give in the trade-in-value. What they offer is as good as it gets--through them anyway.

Part of the Scion guarantee.

So, basically if they quote me $2,000.00 for my trade, I can't argue with it at all???

:?:
Is the salesman being honest? or is he trying to blow smoke?

Thanks!
It depends on what your thought is on what your car is worth...I bet if it just a couple hundred dollars they might make an exception....but who knows
Old Jul 15, 2004 | 09:40 PM
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Default Haggle on a trade?

That is correct. We are not allowed to negotiate anything in a Scion transaction. Period. We only have one shot with a trade value, so we have to shoot as high as we can. Also, we cannot show a trade allowance, like when buying a non-Scion vehicle. On a Camry with MSRP $20,670, I can show a Trade Difference of $10,670. That means I am allowing $10,000 for a trade. This is not always the true trade value. It could be $9000 trade and $1000 discount, or even $5000 trade and $5000 discount. A Scion will show the true value, whatever that is. You cabn always say "NO", but we cannot change the numbers.
When we first started selling these, I actually tried to raise a trade value after a customer argued with me for 30 minutes that he should be able to negotiate a trade because it isn't part of the Scion deal. As soon as I said I could get him what he wanted, he said he "no longer had a warm fuzzy feeling" because I spent all that time telling him that I couldn't change the value, and then did it. I gave him what he wanted and it still was not good enough. Now, we just give the true value. They either like it or they don't, but it is the real value for the car.

Bottom line, if you don't like the number, say no and go somewhere else to get an appraisal (Carmax is good), or just remember that it may be what your car is worth in the market. Remember, sometimes you have a personal attachment to the vehicle (it was a great car for you, you loved it, you paid a lot for it, etc.) and that will make you think it may be worth more than it really is.

Good Luck, hope this helps.
Old Jul 15, 2004 | 11:17 PM
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With the trade - is it true that I only pay tax on the difference? For example, my car is worth 12K, tC is 17K, so I only pay tax on 5K? That saves me $850, which is not too bad.
Old Jul 15, 2004 | 11:22 PM
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take your trade to carmax......they will not rip you off
Old Jul 15, 2004 | 11:39 PM
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haggle if you want more options like the exhaust or supercharger...
Old Jul 16, 2004 | 01:15 AM
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Default Re: Haggle on a trade?

Originally Posted by JBHS98
That is correct. We are not allowed to negotiate anything in a Scion transaction. Period. We only have one shot with a trade value, so we have to shoot as high as we can. Also, we cannot show a trade allowance, like when buying a non-Scion vehicle. On a Camry with MSRP $20,670, I can show a Trade Difference of $10,670. That means I am allowing $10,000 for a trade. This is not always the true trade value. It could be $9000 trade and $1000 discount, or even $5000 trade and $5000 discount. A Scion will show the true value, whatever that is. You cabn always say "NO", but we cannot change the numbers.
When we first started selling these, I actually tried to raise a trade value after a customer argued with me for 30 minutes that he should be able to negotiate a trade because it isn't part of the Scion deal. As soon as I said I could get him what he wanted, he said he "no longer had a warm fuzzy feeling" because I spent all that time telling him that I couldn't change the value, and then did it. I gave him what he wanted and it still was not good enough. Now, we just give the true value. They either like it or they don't, but it is the real value for the car.

Bottom line, if you don't like the number, say no and go somewhere else to get an appraisal (Carmax is good), or just remember that it may be what your car is worth in the market. Remember, sometimes you have a personal attachment to the vehicle (it was a great car for you, you loved it, you paid a lot for it, etc.) and that will make you think it may be worth more than it really is.

Good Luck, hope this helps.
Good idea, but in reality it doesn't work very well; at least it didn't for me... I went to trade my car in, and they offered me $13,400. I told them that it was an insult, and would take no less than $15,000. They agreed! Pure pricing my ___!
This is the reason why car dealers have the reputation they do (no offense to the honest ones, I know you're out there).
The truth is that a dealer can offer you whatever they want for your trade, and call it pure! It is up to the consumer to shop and find the best deal.
Old Jul 16, 2004 | 03:24 AM
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Default I agree

I totally agree with you. I wanted to get a Xb and a tc. when I took my 04 G35 coupe in for an apprasial, they offered me $22,000..hahhaa I told my wife they were smoking some good crake over there. and you know the reason they gave me was because the car was not listed on kelly's blue book and they have no way to get a trade in price for the car. I tell you, they're some really bad dealers out there trying to make a quick buck.
Old Jul 16, 2004 | 03:32 AM
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When I was about to buy an on-the-lot xB I was going to trade in my car - they appraised it at $4,000, i said I wanted $4,500. They gave me the pure pricing thing and I walked... to check out what another dealer would give me. I ended up ordering my xB from another dealer who offered me $4,400. The next day, the original dealer emailed me offering $4,500 instead of the original 4k. I was a little ticked that I could have walked away with an xB if they had just offered that price to me to begin with. In the end though, I sold my car outright for $5,700 on autotrader.com. It went at my full listing price within 2 hours (seriously) of me putting it on the site. Moral: just sell your car yourself!!!
Old Jul 16, 2004 | 03:33 AM
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Default Re: Haggle on a trade?

I think it all depends on the dealer and if they are honest or not. I went to 3 different dealers and the two highest quotes on my trade in said that that has a no haggle price. The 3rd came with a very low offer...so I stood up and said "thank you but that is not what I needed to buy that car"...he quickly stoped me and asked what I needed, he said "how much more do you need", I said "$2000 more" to which he replied "DONE".

Of course I was just window shopping at the time ( I am not ready to buy right now) so I told him I would think about it, and then asked "what kind of deal do we have to put together to have you buy today". I finally had to get pushy and tell him "I AM NOT BUYING TODAY" and left.

I guess that dealer has room to move with the trade in value since they charge about a $1000 in dealer BS charges.
Old Jul 16, 2004 | 03:36 AM
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Originally Posted by Cybergypsy
take your trade to carmax......they will not rip you off
I don't know anyone who has dealt with carmax...have you? Did they give you top dollar for your trade-in? I also heard they only want or will offer good value on late model car...is that true? I am new to carmax, ours just opened a couple of months ago.
Old Jul 16, 2004 | 03:36 AM
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They should be offering you what they "would write you a check for" as it pertains to your car.

Your car's value will ALWAYS be lower than what you think it will be. We buy cars at wholesale value, and sell them at retail.

And as far as the taxes go, you DO only pay tax on the difference.

I can't stand the fact that some dealers still f**k up this Pure Pricing thing. How freakin hard is it?!?! Price the car, price the trade, do the math, ask for the business. DUH! If the customer doesn't like it, thank them for coming in, but for godsakes, keep the damn business model intact!!

LATER
Old Jul 16, 2004 | 03:56 AM
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Originally Posted by JUMBO
They should be offering you what they "would write you a check for" as it pertains to your car.

Your car's value will ALWAYS be lower than what you think it will be. We buy cars at wholesale value, and sell them at retail.

And as far as the taxes go, you DO only pay tax on the difference.

I can't stand the fact that some dealers still f**k up this Pure Pricing thing. How freakin hard is it?!?! Price the car, price the trade, do the math, ask for the business. DUH! If the customer doesn't like it, thank them for coming in, but for godsakes, keep the damn business model intact!!

LATER
I agree, the first dealer I visited tried every trick in the book to..."get me into a car today"...to quote the dealer. They tried intimidation and pressure along with low balling my trade-in and adding $1000 in dealer charges that I have not seen any other dealer in the country charging (trust me, I checked about 20-30 dealers in almost every state).

The second dealer I went into was outstanding. I walk in asked for a quote on my trade in...we bull $hitted about the new scion brand (never asked about "buying today" or anything), he came back with my trade in value and asked "if there is anything I can do, let me know", and I left. It was wonderful

I guess for some dealers...."you can't teach old dogs new tricks"
Old Jul 16, 2004 | 10:12 PM
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Originally Posted by cripplerScion
The second dealer I went into was outstanding. I walk in asked for a quote on my trade in...we bull $hitted about the new scion brand (never asked about "buying today" or anything), he came back with my trade in value and asked "if there is anything I can do, let me know", and I left. It was wonderful

I guess for some dealers...."you can't teach old dogs new tricks"
Good. I'm glad that you found someone with their head out of their a$$. That sounds a lot like we do things here, in fact. Very laid back.

Everything in Scion can be explained like this: WHATEVER YOU WANT. That's it. Period. WHATEVER YOU WANT. Color. Tranny. Car. Finance. Whatever.

Some dealers have no business being part of Scion at all. They give those of us who have embraced the Scion philosophy a bad name.

LATER
Old Jul 17, 2004 | 02:58 PM
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Originally Posted by JUMBO

Some dealers have no business being part of Scion at all. They give those of us who have embraced the Scion philosophy a bad name.
Maybe this has been touched upon before but...... I know some Scion dealerships have dedicated staff that only sell Scions.

Other (most?) dealerships have Toyota sales people certified to sell Scions. The dilema that this presents for the sales person is he/she wears two hats..... one when they are "selling" Toyotas and the other when they represent the Scion no-haggle "process". I have know many experienced Toyota sales folks that operate for lack of a better phrase "on auto pilot" in terms of how they "sell" cars and no matter what you say they stick to what they feel has been sucessful for them (namely the old school way of haggling, pressure, low-balling trades, etc. etc).

Not sure what the solution is other than to have dedicated Scion sale rep's that are hired and trained from the ground up in the Scion-way. I recognize that some Toyota/Scion sales people have adjusted well to the Scion philosophy but I don't think this is the rule given my Scion dealership experience so far.
Old Jul 17, 2004 | 03:06 PM
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I agree with most of what you say. The Scion philosophy is much different from what seasoned Toyota salespeople are accustomed to dealing with. They ARE on "Auto-Pilot", but what they don't understand is that Scion is not "Business-as-Usual".

I am the Scion Manager, and I sell 90% Scions. I don't even talk to Toyota customers, unless it is a previous customer of mine. Other than that, my mind set is completely Scion. Hell, my Toyota dealings are like Scion now. And I'll tell ya, customers appreciate it all the more. No BS, happy customer, happy salesperson.

I have two other salespeople that I hand picked to work in Scion with me. They sell Toyotas as well, but are smart enough to know how to follow the Scion Promise with customers. It seems to be going very well so far, and our customers love it.

Thanks for the dialog. I know that there are some people on the boards who hate dealers in every respect regardless. Believe me, I hate a shady dealer as much , if not more, because it sullies my name. I don't work this hard for some chump to F it up for me.

LATER
Old Jul 18, 2004 | 05:07 AM
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I went to one dealer, they said they would give me $1,000 for my 96 v6 mustang. Went to a different dealer, they said they would give me $1,500. So yes, that can be negotiated to a certain point.
Old Jul 18, 2004 | 12:04 PM
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The pure pricing only applies to the Scion purchase. Of course, the trade in is VERY negotiable.

Kevin
Old Jul 18, 2004 | 12:52 PM
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Kevin

In the Scion world trade-in valuation is still a very grey area to me. I have quoted a previous Scion Life comment and if this is true Scion dealers are suppose to "pure price, no haggle" your trade at wholesale or auction value (also called Actual Cash Value ACV). It appears that this no haggle price is open for significant price variation from Scion dealer to Scion dealer.

Originally Posted by fearturtle44
The pure pricing only applies to the Scion purchase. Of course, the trade in is VERY negotiable.

Kevin
Originally Posted by showroom
Originally Posted by jpfromoh
Originally Posted by showroom
we can low-ball the crap out of your trade if we want! sure, I give 100% of ACV, and us enthusiasts on this forum most likely do
Showroom, what source guide/book or whatever do Scion dealers use to determine ACV? I never did understand where ACV actually comes from.
Black Book is the industry standard, available as a weekly subscription to dealers only. it reports regional auction values.

want some ammo when you are trading? ask them "what is average black book on my trade?" and then ask them to SHOW YOU. a good salesperson will not have a problem unless their sales manager sucks ___. better yet, PM me and I'LL tell you.
Old Jul 19, 2004 | 04:30 AM
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The only negotiation that exists in the trade is whether or not you want to include it in the deal. Once my used-car manager puts a number on your car, that's it. No going back, no asking for more, no nothing. He uses Black Book, his auction experience, and Mannheim Online to determine trade values. He's usually right on.

Just like we don't discount the new car, we don't up-value the old car. Real simple.

LATER



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