No haggle guarantee questions...
Member
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Joined: Jul 2004
Posts: 80
From: Ohio
Originally Posted by JUMBO
The only negotiation that exists in the trade is whether or not you want to include it in the deal. Once my used-car manager puts a number on your car, that's it. No going back, no asking for more, no nothing. He uses Black Book, his auction experience, and Mannheim Online to determine trade values. He's usually right on.
Just like we don't discount the new car, we don't up-value the old car. Real simple.
LATER
Just like we don't discount the new car, we don't up-value the old car. Real simple.
LATER
My advice for anyone that simply must trade-in their vehicle for what-ever reason (rather than sell it yourself) is to shop trade-in values from multiple local Scion dealers.
Member
SL Member
Joined: Jun 2004
Posts: 57
From: Los Angeles, CA
Re: Haggle on a trade?
Originally Posted by surgetC
Originally Posted by JBHS98
That is correct. We are not allowed to negotiate anything in a Scion transaction. Period. We only have one shot with a trade value, so we have to shoot as high as we can. Also, we cannot show a trade allowance, like when buying a non-Scion vehicle. On a Camry with MSRP $20,670, I can show a Trade Difference of $10,670. That means I am allowing $10,000 for a trade. This is not always the true trade value. It could be $9000 trade and $1000 discount, or even $5000 trade and $5000 discount. A Scion will show the true value, whatever that is. You cabn always say "NO", but we cannot change the numbers.
When we first started selling these, I actually tried to raise a trade value after a customer argued with me for 30 minutes that he should be able to negotiate a trade because it isn't part of the Scion deal. As soon as I said I could get him what he wanted, he said he "no longer had a warm fuzzy feeling" because I spent all that time telling him that I couldn't change the value, and then did it. I gave him what he wanted and it still was not good enough. Now, we just give the true value. They either like it or they don't, but it is the real value for the car.
Bottom line, if you don't like the number, say no and go somewhere else to get an appraisal (Carmax is good), or just remember that it may be what your car is worth in the market. Remember, sometimes you have a personal attachment to the vehicle (it was a great car for you, you loved it, you paid a lot for it, etc.) and that will make you think it may be worth more than it really is.
Good Luck, hope this helps.
When we first started selling these, I actually tried to raise a trade value after a customer argued with me for 30 minutes that he should be able to negotiate a trade because it isn't part of the Scion deal. As soon as I said I could get him what he wanted, he said he "no longer had a warm fuzzy feeling" because I spent all that time telling him that I couldn't change the value, and then did it. I gave him what he wanted and it still was not good enough. Now, we just give the true value. They either like it or they don't, but it is the real value for the car.
Bottom line, if you don't like the number, say no and go somewhere else to get an appraisal (Carmax is good), or just remember that it may be what your car is worth in the market. Remember, sometimes you have a personal attachment to the vehicle (it was a great car for you, you loved it, you paid a lot for it, etc.) and that will make you think it may be worth more than it really is.
Good Luck, hope this helps.
This is the reason why car dealers have the reputation they do (no offense to the honest ones, I know you're out there).
The truth is that a dealer can offer you whatever they want for your trade, and call it pure! It is up to the consumer to shop and find the best deal.
Casey
Member
SL Member
Joined: Jun 2004
Posts: 57
From: Los Angeles, CA
Originally Posted by JUMBO
The only negotiation that exists in the trade is whether or not you want to include it in the deal. Once my used-car manager puts a number on your car, that's it. No going back, no asking for more, no nothing. He uses Black Book, his auction experience, and Mannheim Online to determine trade values. He's usually right on.
Just like we don't discount the new car, we don't up-value the old car. Real simple.
LATER
Just like we don't discount the new car, we don't up-value the old car. Real simple.
LATER
Casey
Member
SL Member
Joined: Jul 2004
Posts: 80
From: Ohio
Originally Posted by c_rowe
Originally Posted by JUMBO
The only negotiation that exists in the trade is whether or not you want to include it in the deal. Once my used-car manager puts a number on your car, that's it. No going back, no asking for more, no nothing. He uses Black Book, his auction experience, and Mannheim Online to determine trade values. He's usually right on.
Just like we don't discount the new car, we don't up-value the old car. Real simple.
LATER
Just like we don't discount the new car, we don't up-value the old car. Real simple.
LATER
Casey
Here's the bottom line right now if you MUST trade you car versus sell it outright yourself.
1) Local Scion dealer sets trade-in value PERIOD. How they set the value is up to dealer.
2) Shop for best trade-in value from local dealerships if you so choose to do so. Moe said that every Scion dealership should give you in writing a "3 day certificate of trade-in value" to help you comparison shop.
3) Go with Scion dealer that gives you best overall customer satifisfaction with trade-in value being one aspect of customer satisfaction.
Senior Member
SL Member
Joined: Mar 2004
Posts: 331
From: Hawaii at heart, L.A. in
some things are being thrown around here. certain state laws are different. as far as scion law, thats the same everywhere. now the trade in thing. once i tell you what we are going to give you, i can't, in any way, deviate from that price. scion just is what it is. now going to different dealerships will net you different results. what most people don't understand is that there isn't a lot of profit in the scions. there is as little as 4% profit in the scions. then you have to understand that when i take your car in i don't put it on my lot 10 minutes later and sell it. depending on the car i will do different things with the car. if the car has a lot of miles, we'll send it straight to the wholesale auction. now in california i have to make sure the car is resalable before i sell it to anyone. so we have take those fees into account. another reason we might send it to the auction is because i don't think that customers come to toyota/scion looking for a slightly used ford focus. but, then sometimes we will put your trade-in on the lot and sell it. now, all the people who are saying that they are getting ripped off on their trade, are the same people who would come to the used car lot and complain if i was selling used cars for higher than blue book value. just some perspective from the other side of the fence. hell, i tell customers straight out, anytime you trade in a car, you're going to get far less than you can get on the street. the only time you wanna trade in a car is because you wanna avoid the hassle. i'm not gonna force you to trade in your car, it just is what it is. i'm not trying to flame, just trying to add perspective.
sorry about the long post.
sorry about the long post.
Member
SL Member
Joined: Jul 2004
Posts: 80
From: Ohio
Originally Posted by empleh
some things are being thrown around here. certain state laws are different. as far as scion law, thats the same everywhere. now the trade in thing. once i tell you what we are going to give you, i can't, in any way, deviate from that price. scion just is what it is. now going to different dealerships will net you different results. what most people don't understand is that there isn't a lot of profit in the scions. there is as little as 4% profit in the scions. then you have to understand that when i take your car in i don't put it on my lot 10 minutes later and sell it. depending on the car i will do different things with the car. if the car has a lot of miles, we'll send it straight to the wholesale auction. now in california i have to make sure the car is resalable before i sell it to anyone. so we have take those fees into account. another reason we might send it to the auction is because i don't think that customers come to toyota/scion looking for a slightly used ford focus. but, then sometimes we will put your trade-in on the lot and sell it. now, all the people who are saying that they are getting ripped off on their trade, are the same people who would come to the used car lot and complain if i was selling used cars for higher than blue book value. just some perspective from the other side of the fence. hell, i tell customers straight out, anytime you trade in a car, you're going to get far less than you can get on the street. the only time you wanna trade in a car is because you wanna avoid the hassle. i'm not gonna force you to trade in your car, it just is what it is. i'm not trying to flame, just trying to add perspective.
sorry about the long post.
sorry about the long post.
Thanks for your post.
I understand exactly what you are saying about how your dealership handles trade-in appraisal and all of the factors that go into the trade-in value.
The real issue here is: WITHIN A CERTAIN LOCAL MARKET (LosAngeles, Dayton, OH, Pittsburg, PA, Hawaii, or wherever) that has more than one Scion dealer the customer MAY get significantly different trade-in values. From what I have been able to determine the ONLY way for a customer to figure out if they are getting ripped off or not on a Scion trade-in no haggle price is to shop multiple dealers even if the customer would prefer to deal with ONLY one of the local Scion dealers for customer service reasons.
Senior Member
SL Member
Joined: Mar 2004
Posts: 331
From: Hawaii at heart, L.A. in
i totally agree, but here in southern california i know how the process will go 90% of the time. so it's kind of hard for the consumer. anyways, i do agree with shopping the price of the trade, if you really need to trade it in.
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