Jasper Ash

iTrader: (6)

So I got mine via FedEx yesterday, but I noticed a huge hole in the box! Ah! I immediately took pics and contacted Riceland. I then opened the box to check everything out. Now, I'm not that savvy with all of this stuff, but I did noticed the two coilovers with a bend like this:



So is this normal?

09SocalTC

iTrader: (1)

i don't see a bend in the coilovers

DJ08tC

Love that part, lol

Hix

I fail to see a problem with that coilover.

yellowxhoodie

iTrader: (16)

it does look a little bent to the left.

Jasper Ash

iTrader: (6)

Yeah I'm talking about the tab on the left that looks like " \ "

Both coilovers with that tab are bent the same. I do not know if it is normal though. It looks like that tab mounts to something, so maybe it's supposed to be that way. Anyone else notice this?

rrimportracer

the tabs are supposed to be like that...

getaforknjob

iTrader: (-1)

I think that's from the angle the picture was taken at.

Coolwaterz

try putting it next to a bunch of things that are straight so we have something to compare it with.

rrimportracer

did you not read what he said?

he's worried about the bent tab where the brake line and ABS wire get connected to... both are like that for a reason.. theyre supposed to be like that

ScionSnowman

iTrader: (-1)

About my post earlier with the noise that my front left coilover was making... I emailed raceland about it earlier today and they responded saying they are sending out replacement. I already received a tracking number and they are paying for my shipping cost to send them my damaged coilover. Best customer service I've ever had at any company.

rosedaleny806

awesome customer service! nice man.

Tom11x

iTrader: (1)

lol the roads are bad in Socal so sometimes i feel way to much of the road lol

getaforknjob

iTrader: (-1)

Glad to hear everything is working out for you Snowman!
So far, I'm completely content with the $278 I've spent on these.

Jasper Ash

iTrader: (6)

Thank you for getting what I was saying... and thank you all for your responses. I hope to have them installed by mid November!

And +1 for Riceland's customer service. When I emailed them about the damaged box they responded within what seemed a matter of hours. They were just ready to take care of the problem. And the best part: They didn't respond to my email like a army of robots. They actually addressed the problems I mentioned and sounded like a human. None of that:

"Thank you for contacting the customer service department at Raceland USA. We care about your inquiry and will take the right steps to see that you are a satisfied customer. If you would like to speak to a representative in Cobblegobble, India, please press "1" on your computer keyboard now and you will be contacted within the next....."Forty-seven Hours". Thank you, have a nice day!"

Instead it was personal and helpful. Like:

"Hi Jasper. Look, I'm really sorry to hear that FedEx was careless with your package. Let us know if anything is damaged and we're going to take care of that for you! Please let us know and feel free to call us and talk to a real live person any time you want."

Okay, sorry, I hate some customer service departments. End of rant.

G2Low

Nice I might have to get these instead of stechs..Dont feel like looking it up how long is the warrenty?
Jasper I see your in west palm too, maby i could check em out one day..

getaforknjob

iTrader: (-1)

I think I need to move to Florida.
Everyone seems to be down there..

Jasper Ash

iTrader: (6)

Yeah when I get them installed check them out! Warranty was like two years but must be installed by a professional licensed mech. I don't think thats worth it IMO. Install costs would be just as much as the new Riceland Coilovers. My $.02.

Yeah I've noticed a lot of people with tC's in "SoFlo". Hm.

G2Low

but all the good parts 4 sale are in CA..

rrimportracer

^^ you can say that again