Hi I'm new here and as a new xB owner I bought , or thought I bought, some 19"TRD wheels from Scionscene ( Phil Wong ). If anyone here can help me locate him I'd appreciate it -- I sent him $430 on JUNE 13th ( the check cleared JUNE 23rd ) and now can't get him to contact me or send the wheels. Thanks, Tim

 

what site did you buy them from?

 

New Scion

 

At NewScion, did you ask one of the Moderators for their help in locating this person? Did you buy the wheels directly from him or did you go thru Ebay?

 

Yes, I've asked the moderator for help and I believe he's working on it. I dealt directly with Phil Wong . He "had" what looked to be a solid reputation on that site and though I have his phone number ( he doesn't return calls now ) and his address, I can't get him to even communicate with me. I heard he is registered at this site so I thought I'd see if anyone knew him here. He lives in Foster City, CA . I guess legal action is next. What a waste of time. I hope everyone on this site will take notice of this and steer clear of this thief Phil Wong.

 

That sucks! WTF is wrong with people? Hope you find him and get your wheels or money back. Next time use Pay-Pal, I think you have recourse with them if something goes wrong.

 

For the absolutely unbelievable response from Scionscene, Phil Wong , go to the website New Scion and look at the post "Need Your Help" and see how he admits that I sent him the money but because HE gave his friend the wheels to ship to me and now ther're missing that its tough luck for me. I still can't believe how anyone with basic common sense and decency could write what he wrote. Wow.

 

Print out that response, and take him to small claims court.

Also, see my signature below.

 

Here's the thread at NSxB for people to view the response and, hopefully, progress....

http://newscionxb.com/2nd_gen_scion_...p-t1441.0.html

 

wow slow down there. i know phil let me give him a call and lets see whats up first before we do anything major...

 

Thats why I'm careful who I trust with my money.

 

That's quite nice of you, hope you have better luck than the friends had on the NewScion XB forum, reading what Fly's gone through, I'd do whatever it took to Post negative feedback against Phil on as many sites as possible, This is bad Business from one who claims to be a Reputible business person.

Take it how you will, bottom line is PHIL needs to step up and make good on this!

 

ok i read the thread on NSxB and here is what i think

1) everyone is over-reacting. sending a check isnt always the best idea cause that is a classic scam (the Nigerian scam). people send a check that may not clear and when the "buyer" gets the product, the seller finds that the check hasnt cleared and the seller is left without product and without money. if you had the money in the bank they you should have paid cash or used paypal.
2)if the buyer sent the money and the seller sent the wheels then that means something happened in the middle. clearly its either the middle man that handed it over to DHL or DHL themselves. go to DHL and get a tracking number. you can get it by giving them either delivery adresses

 

I wouldn't say they're overreacting by much.

1. Everyone understands that sending a check can be a scam. That's not the issue. The issue is that the check cleared and the seller mysteriously cannot produce a tracking number for tires that he claims his friend shipped. The only thing the seller has produced are excuses. His friend mysteriously doesn't have the tracking number for the shipment that supposedly went out. The seller making claims to his legitimacy as a seller has nothing to do with the issue which is that tires are lost and magically nobody can produce an answer for the buyer. To me, the seller sounds like a scam artist himself.

2. It's not the responsibility of the buyer to search for the tires. It's the responsibility of the seller. I worked in customer service and I know that much. The seller needs to find out where the tires are, let the customer know, and then give the customer the tracking number. If there are any more problems from there, the buyer needs to go through DHL to recoup any damages if there are any.

3. What type of crap is it that he waits for the check to clear before shipping an item? I've never heard of a business doing that. It may seem smart on the side of a small business owner but it's bad customer service.

4. Based on flyvipers experience and the excuses Phil Wong gave, I wouldn't make a purchase through scionscene. Phil needs to be finding out where those tires are. Period. I also think regardless of how this situation is handled, flyviper should be voicing his experience on other messageboards. Phil hasn't provided good customer service in this transaction. He has taken way too long to respond to flyviper, doesn't seem to make it a priority to find those tires, and makes up endless excuses. He doesn't seem to care for the customer at all.

 

I would be interested in knowing the results of your phone call to Phil, miketf1. Thanks

 

kinda answered your own question there no? he mainly does online transactions where there is always a middle man that transfers the money. claims can be filed through credit cards, paypal, etc etc if there are non-sufficient funds. phil simply saw all the craigslist/Nigerian scams and decided to wait till the funds were solid till he decided to ship

i contacted phil and he told me exactly what he posted on NSxB. he sent them out and is not out to scam people. he has been in business for a long time and wouldnt be out to scam $400. i do stand by his side saying that if he doesnt have the wheels on hand then there is no refund. i still believe that either party should cross DHL off the suspect list before putting negative reviews on all his business sites.

 

"IF HE DOESN'T HAVE THE WHEELS THEN THERE IS NO REFUND " !!!!!!!!!!! ARE YOU KIDDING ME -- YOU'RE JUST LIKE HIM ! Again, unbelieveable. What has happened to common decency in this country where someone thinks its ok to treat someone like this.

 

I didn't answer my own question. I worked in customer service for motorcycle-superstore.com for a year which is the online sales portion of the company. Once we received a check we'd process the order. It's bad customer service to hold onto an order while you wait for the check to clear. For one, it says that you don't trust the customer. Two, it lengthens the amount of time that the anxious customer has to wait for their product. There is absolutely a risk that there can be a bad check, but that's no excuse for providing bad customer service. If it's such a concern to him, he shouldn't accept checks at all. Only debit or credit card transactions. Clearly he acknowledges the amount of scams online, so why should this customer feel like he wasn't part of a scam himself? Flyviper is out $400 and has no product to show for it while Phil has $400 and possibly a set of wheels/tires as well.



Doesn't Phil know that talk is cheap? It's time he stops saying things and starts doing things. What Phil needs to be doing is contacting DHL. The customer shouldn't be doing this. Phil needs to find out where those tires are. If DHL lost them or delivered them to the incorrect address then Phil should file the paperwork with DHL to get the money back. After receiving the money, Phil needs to either refund flyvipers money or send out another set of the same wheels/tires to him. If Phil didn't do those things, then he is absolutely deserving of the negative reviews flyviper or anyone else would give them. Leaving the customer out $400 and having nothing to show for it is unacceptable by any customer service standards.

If this happened to me and I ended up out $400 and with nothing to show for it after all other methods have been exhausted, I would file a complaint with the Better Business Bureau and give ScionScene bad feedback wherever possible and warn people about what happened.

 

I am scionscene..

maybe you should find out both sides of the story before being so critical. i wanted him to pay by paypal. i told him i dont take checks. he said ok ill send you the check, you wait for it to clear, before shipping me the wheels. im going on vacation til the end of the month and you send it to me when I get back.

i didnt sell him the wheels as part of the store inventory. its my personal set off my xb, and ive been listing them on various scion forums of over 6 months. maybe your motorcycle store takes checks, but believe many stores dont, because of many many scams out there and forged checks etc.

i responded on newscionxb already and im not going to retype it all. if you want read more about it, go to that forum.

400 bucks wont even pay the labor on the installation of my BBK.. maybe enough to cover 3 weeks of gas for me. im not trying to rip him off for 400 bucks. i dont have the wheels and he doesnt have the wheels. obviously the got lost between the shop and dhl. either dhl lost them or my friend took them. im meeting with a special investigator from dhl on monday as stated on the other forum.

why does everyone has to get into everyone else's business? whatever

 

no no you have to calm down and turn this around. lets say i bought a shirt from you and i say never received it. you delivered the shirt and i paid you with a fully sufficient payment method. i go and ask you for my money back and you would be reluctant to give me the money back because you will be out the money and the product.

IF you disagree with me and feel the above scenario is false then i apologize. that is exactly the way i am looking at this. i equally feel both parties are telling the truth and think that the buyer has paid and the seller has delivered.

i just feel that not everyone on these boards should be running around phil's site saying he is a scammer. if you have lost trust due to this post you should avoid, you shouldnt be egging on people to spam his rating sites thats why ebay only allows you to leave feedback if you purchased from that seller