So how does one company comment on another companys business practice, ie customer service in a politicaly correct way?

Is there such a thing?

Do you not pass on what you might think is valuable information to a community you are trying to help in fear of the repercussions?

I made a post, its now deleted. I hope it was deleted for lack of content to do with "forced induction" than who it was about.

But I am trying to make a point but want to do it the right way.

I would never come on here and bad mouth another company for no reason.

But in this case I am a customer of another well respected company and have gotten the shaft.

Where is it written that I cannot speak freely about an experience just because I am another company?

Hopefully this one makes it.....its for the benefit of our community. Might shed some light on a few things.

Regards-

Todd

 

This area might be a good place to start:
https://www.scionlife.com/forums/viewforum.php?f=14

Or at least to get a real discussion going. Keep it civil and informative (the whole story) and see what happens...

That's what I'd do anyways... "I'm calling you out!" kind of threads only create unnecessary drama and are always one sided.

 

info on turbo comanies NEEDS to be in the forced induction forum. just spill the beans.

 

But the FI forum is more for technical discussion about the products/process and help with it all... the forum I linked to is specifically Buyer/Seller Experiences... which is exactly what he's talking about - irrelevant to it concerning FI.

 

think of it this way. if you had to buy bleach, but knew nothing about it. would you want the warning label to be in bright red bold letters on the bottle. or would you want the warning lable to be somewhere else that is often missed by the consumer.

 

the warning label on bleach is only helpful if it's put there by someone who doesn't stand to gain from a buyer choosing a different product.

 

Exactly...thats the hard part. I am not trying to gain anything, but how do you relay that to those you are trying to share your info with.

I am sure other manufacturers would agree, there are times you would love to be the consumer so you could post exactly what you wanted too.

Regards-

Todd

 

make a new account named something completly different, and post your concerns on that one.

 

ok then please tell me why all complaints from customers regaurding issues with the practices of turbokit selling companies have been moved out of this forum or deleted all together? i know that its not to conserve space, because i have seen many different threads about "which turbokit should i get" still here.

 

from the tao te ching, http://www.elyxr.com/tao/index.cfm?f...=chapter&ch=79

it's impossible to provide information bout your competitors without appearing to have bias, or even worse. You have to continue to provide the best quality product you can. Demonstrate that you are ethical by never speaking poorly about your competitors.

take the high road.

Know that if the things you wish to say are true, they will come to light on their own accord.

 

I'm going to open this back up for a discussion, because I believe the information should be out here. The only way this post is going to >poof< is if people can't play within the rules, and that means, very explicitly, not getting personal. However, if someone feels they need to attack a superMod, send me a PM and keep it out of here.

I resent the implication that information is moved from here because of a product bias among the staff of this site, and that simply is untrue.

 

okay i saw the other thread and todd, seriously now, they're gonna delete every single one of these if you sit here and dance around issues. if you really have a problem with the company mentioned in the last one, just post it rather than being like "well i have this problem with this competitor... i'm not being biased... it's an issue i had when i was their customer... i want to post it but i'm not sure if it'll be a good move or not... so i'm just going to sit here, say i have a beef, and see how many people ask me about it because then i'll be justified when i answer all of their questions." so basically, just come out and post the problem. i love both of your companies but i hate it when stuff like this happens and it turns into some big controversy. just say what you have to say and be done with it.

 

I don't know who this is about or what happened but I do think people should know what's going on no matter who it comes from and who it's about, good or bad. I say please go ahead and post the experience and to play by the "rules" just post it here https://www.scionlife.com/forums/viewforum.php?f=14 and link to it in this post. If not please pm me and let me know the story cuz I for one want to know.

 

Honestly I dont read that buyer experience stuff that often, and anyone who wnats a turbo kit is in this section, and i think it should stay here so its not over seen. Preach todd!

 

This type of thread is exactly the reason the B/S Experiences forum exists... for these discussions. Of course not everyone goes there to research before buying something... not everyone reads the rules either... most of them end up learning the hard way after a warning too.

 

i honestly dont care...i dont read some of the lame stuff people gripe about on here. im gonn a tell you why right now...

have you ever watched a movie that everyone said "SUCKED" and you really enjoyed it anyways. ALL people are different and not every customer has teh same experience.

lets just say "Person1" gets their package delayed for some stupid reason, and that ____es them off and they go bad mouth the company and start trash talking...that does NOT mean that delay shipping is gonna deter me from buying the product from them.

if you wanna bash ZPI, Dezod or anyother of the companys that make GREAT scion parts...STFU...honestly...there is no room for you. i dont wanna hear you crying. Dezod, ZPI, Turbonetics and MANY others have made LARGE leaps in products for the Scion Vehicle line up.

no matter what anyone says...i get my parts where i want to get my parts.

/end ranting

 

if you get screwd over buy a company, let me find a post with you whining.

 

One thing I must say is that Todd from Turbo Toyota's has ALWAYS handled himself with professionalism when faced against the competition on here. So if he made the said thread before (that is now deleted) then he must have been at wits end and have a real beef with said company. I for one would like to know how he was, and, has continued to be wrong'd for him to act out in the way he did. I just see how things can get out of hand quickly with posts just instigating the situation. I'm hoping we can here the truth eventually and have a civil convo in this thread.

Edit: Basically i'm saying that todd @ TT in the past handles himself with the utmost profesionalism, so for him to make that thread, he must have been seriously wrong'd buy said company.

 

I believe his other thread was something to the effect of "I'm tired of your BS, maybe this will get your attention."

And that was pretty much it. Of course it seems like he's frustrated, but that type of post will only cause drama and problems and is not necessary.

 

Ok here it is.........

My first post was out of line and not in anyway a benefit to the community.

I was trying to get ZPI's attention. I have tried every other method to no avail.

Now that been said, this post was to get a feel for how the community were to respond to another company complaining about another one.

I had a bad experience with them, got either some BS excuse or completely ignored. There customer service is non existant and to be honest they don't really care.

I referred business to this company, stood up for them, and even defended some of there problems and I completey regret it.

But what can you do? We all learn the hard way.

To each is own where you buy your parts from.........

Just make sure the company you give your money to appreciates it.

Regards-

Todd