Great Job Scion
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Junior Member
Joined: Mar 2011
Posts: 1
From: Lanham, MD
Great Job Scion
I have to give a shout out to Mr. Sean Pete at the Scion Corporate Office in California and to the Scion Company. Let me share:
My 2008 Scion XB’s engine blew about a month ago – and as it so often happens, it was out of warranty by about 20K miles. The estimate from Toyota for a replacement engine: approximately $5000.00. I was stunned and didn’t know how I was going to get 5ks. The Toyota maintenance manager suggested calling Scion’s Customer Service to check if there would be anything they could do. So that same night I called and got Mr. Sean Pete on the line. After telling him about my situation and how I can’t come up with the full repair money, he said “Mr. Moore YOU ARE NOT ALONE”, as if he could feel my pain. Other things were said, faxes were sent, and information was exchanged. Mr. Pete came up with a repair price that was more than fair and that I would be able to handle.
However, fate is harsh sometimes. The following day we got hit with an unexpected family emergency that took a large sum of my funds and again I didn’t have enough to being able to pay my part of the repairs. Not knowing what to do I called Mr. Pete once more and explained my situation. With the kindest voice he replied that he would look and see if his boss could help even more. Somehow I knew he would present my case as best as he could – and the Scion Company agreed again to lower the cost of the repairs even more.
In this world of profit driven Companies, very few customer service representatives really do their best for the customer, being afraid of losing their jobs or too much work to stand shoulder to shoulder with a customer whom they don’t know and will never meet. The same goes for the Companies themselves. Profit driven they want to sell. Customer hardships are of no concern to them. However, there are always exceptions as my experience with Mr. Pete and the Scion Company and their policy proves.
To Mr. Sean Pete, there are no words that I can come up with to let you know how much you have helped me and my wife. Thank you from the bottom of our hearts.
To the Scion Company, you’ve proven to be an exceptional customer oriented Company who showed compassion for a customer in need. We are very grateful for what you have done for us. In return you have guaranteed our patronage.
Sincerely,
D. Moore
My 2008 Scion XB’s engine blew about a month ago – and as it so often happens, it was out of warranty by about 20K miles. The estimate from Toyota for a replacement engine: approximately $5000.00. I was stunned and didn’t know how I was going to get 5ks. The Toyota maintenance manager suggested calling Scion’s Customer Service to check if there would be anything they could do. So that same night I called and got Mr. Sean Pete on the line. After telling him about my situation and how I can’t come up with the full repair money, he said “Mr. Moore YOU ARE NOT ALONE”, as if he could feel my pain. Other things were said, faxes were sent, and information was exchanged. Mr. Pete came up with a repair price that was more than fair and that I would be able to handle.
However, fate is harsh sometimes. The following day we got hit with an unexpected family emergency that took a large sum of my funds and again I didn’t have enough to being able to pay my part of the repairs. Not knowing what to do I called Mr. Pete once more and explained my situation. With the kindest voice he replied that he would look and see if his boss could help even more. Somehow I knew he would present my case as best as he could – and the Scion Company agreed again to lower the cost of the repairs even more.
In this world of profit driven Companies, very few customer service representatives really do their best for the customer, being afraid of losing their jobs or too much work to stand shoulder to shoulder with a customer whom they don’t know and will never meet. The same goes for the Companies themselves. Profit driven they want to sell. Customer hardships are of no concern to them. However, there are always exceptions as my experience with Mr. Pete and the Scion Company and their policy proves.
To Mr. Sean Pete, there are no words that I can come up with to let you know how much you have helped me and my wife. Thank you from the bottom of our hearts.
To the Scion Company, you’ve proven to be an exceptional customer oriented Company who showed compassion for a customer in need. We are very grateful for what you have done for us. In return you have guaranteed our patronage.
Sincerely,
D. Moore
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