so today i decide to bend over for the dealer and get an oil change and my tires rotated. (i dont have jackstands or power tools, so doing it myself wasnt really an option)

i drop my tC off around noon, everything was cool and stuff. they told me it would take about 1.5 hours, no biggie since i was gonna pick it up after work, around 6:15 p.m. my friend drops me off, i pay the cashier and they pull my car around. before i dropped it off, i had marked an "LR" on the dust on the inside of my left rear wheel, just as an indicator to see if they did infact rotate the tires. of course the first thing i do is inspect the left rear wheel to see if i can see the "LR" and sure enough, there it is!!!!

initially i was pretty upset, and asked to speak to my service advisor who helped me when i dropped it off.

Him: How can I help you?

Me: I was wondering why my tires weren't rotated, I paid for the service and I marked them and noticed they weren't rotated.

Him: That is interesting, lets go talk to the guy who performed the work (or lack there of).

Technician: Oh that one had custom wheels, I didnt have the lug key to take the wheels off...

Him: There ya have it, if you have the lug key on you, we can go ahead and perform the service right now, or i can refund you the $20.00

Me: Please go ahead and perform the rotation.

And that is about it. I feel like I was partially at fault since I completely spaced it and forgot to give them the lug key, however I do feel like that during the maintenance if the mechanic noticed that I didn't provide them with the key, the service advisor should have contacted me. (my car was there for over 6 hours). I'm not that upset really, but I feel like the guy that wrote up my order should have recognized that I had aftermarket wheels and that they would need the lug key to perform the requested service and would have asked me for it.

I'm not expecting any free service or compensation, but am a bit disappointed in the fact that the mechanic did not bring it up to the service advisor...and i very well could have driven off thinking my tires were rotated, when in fact they were not. I just want to hear your guys take on this, should I bring it up to the service manager there?

By the way, this went down at Hooman Toyota/Scion of Long Beach.

 

 

yea true lol but you did forget the lug key..however i would have felt the same

 

I think both are a fault here but the Dealership(service dpt.) should of called since you paid for a service that they didn't perform and they were going to skip and keep the money just because they didn't get the "key" I would of pushed the issue.

I had a similar incident where I took my car for the 45k or 30k service (I can't remember) I was being charged for changing the air filter but I have an AEM CAI so I asked if they changed it, the guy didn't know what to answer, so they just refund my money for a filter.

 

When I took my car in 4 the 1st oil change they saw that I had aftermarket wheels & if they had key to get them off. the service advisor should of known that before should they took ur car

 

That's sneaky on the dealers part

But hey at least they didn't TRY to remove them and strip the lugs like they did to me. I left the key in the cupholder and told the person doing my write-up to PLEASE note that but guess he didn't think it was important.

 

wow that sucks Jen. I wait and make sure they note everything, yeah its annoying but at least it covers my part and if the mess up its all on them

 

two words...Jiffy Lube. buy a jack and rotate your own tires. for the money you spent at the dealership you could start buying your basic tools to perform routine maintanance. you can buy a jack and stands at Kragen/Pep Boys for about 50 bucks.

 

I don't care if you left the key in China. They should have called you ask asked. This shows there standard is about the same as any poop back ally shop in LA. He just did not care enough and shrugged it off cause you would not know the diff. and they do it all the time I figure.

Why I don't EVER go to a dealership for ANYTHING anymore.

 

that's how I do now..

DIY or I call chris

 

BTW, Hooman Toyota/Scion sucks!!

 

WTF, they were going to charge you for something that wasn't done?

That's very sneaky, I wouldn't go to that dealership again.

 

Not only that, I would take a review card and report it to Scion/Toyota. Believe me dealerships REALLY bug me all the time about "how they did" and so on.

 

You should fill one of those forms.

 

ok yeah, so you forgot to tell them where the lug key was/give it to them...then yeah, they should've contacted you...
But to me, the worst thing was that they didn't even tell you that they didn't rotate them because the key was missing and were gonna charge u for it...shady shady

 

Thats WHY u Never Ever go to a Dealership for Simple maintenance stuff...lol....

I mean I sure u have someone you know w/ a Jack & Stands....Or if not go to Pepboys they sell a Jack & Jack stand kit for like $30 or so!

 

sorry to hear about your experience

 

thanks for all the feedback guys. i did get an email with a survey from the dealership to fill out online last week. i expressed my concerns and ranked the 'good-poor' questions accordingly. i also called the scion customer experience number (or something like that) and spoke with a representitive and told her of my experience as well. it is logged and documented, she provided me with a case number.

i tried to call the dealership and speak with the service advisor manager, but he is very hard to get ahold of.

 

congrats! So many people just shrug it off and don't do a thing. Why he's prob. not calling you back.