For those of you who haven't dealt with TFS, you're in for a treat. And for those who have, you know what I mean. I just got off the phone with a guy named Larry, a customer service rep for TFS. What a great 15 minutes. Normally, I dread having to deal with any type of customer service agent, but I was pleasantly surprised to be treated like a human being for once. The reason I called was to get the billing date of my car note changed to a couple of days after I get paid, and it was no problem at all. I also made a payment, and requested that it not post until tomorrow, and the guy was totally willing to help me out.

This may seem pretty miniscule to most of you, but to me, this is a big deal. Scion and Toyota actually care about the people who buy from them. Most other companies treat you like a number, the guy even remembered my name when I hung up with him. Anyway, just thought I'd share my experience with them.


-Marc

 

yea i know just how you feel... I been dealing with toyota/scion for the last couple of weeks trying to get my air bags fixed.. and a few months ago had to call TFS cause one of my checked didn't clear. Everything went really smooth...

unlike if you have to call a phone company like verizon or sprint.. you feel like smacking a bit0h

 

Quoted fo' the motha truckin truth!

 

You think Verizon is bad try Comcast.

 

hah...try bank of america...you may be homicidal when you get off the phone with them...EVERY time I call them it is a total headache.

 

Wow. I've dealt with everysingle one of them except Verizon. Sprint was by far the worst one. When somebody invents a talking chimpanzee, they can sell them to Sprint and improve customer service 1000 fold. I have never in my life been so ____ed off with the physical laws of the universe that prevented me from reaching through the phone to strangel the everliving fertilzer out of the mouth piece on the other end.

BOA is pretty bad too. Tell me this, BOA is a national corporation, so why then being in FL, do I have such an issue doing anything with them just because I opened my account in Texas? Doesn't make any sense at all unless the banks are franchised, and even then, concessions should be made for the consumer.

 

I figured there would be alot of ranting in this thread. I'm glad I'm not the only one that has bad experiences with BOA. I don't even want to imagine dealing with them with a state to state issue.

The best customer service I have ever experienced was with USAA for my auto insurance. The guy was giving me a hard time about how high my rates are , it was a good time though.

 

The only time I ever called a financial company was when I payed off my civic, owed $9500 on it.
When I asked if I could send a check they were really nice to me, and even wished me a nice day hahaha.

 

If you can afford to double your payment, you'll be in a much better position. Refinancing a depreciating asset like a car gets insanely expensive over the long run. Point in case, we had a guy wanting to trade in his 99 S2000. I looked at him and thought, "dang, he just got that at a note lot, and he's tanked". Then I found out that he bought it new, was a bit shocked, but infinitely more optimistic. Got the apprasal at like $7k and thought, "alright, we in business, let's get this done!" Then I got the pay off of $17k and was more beyond confused. Turns out, he refied it at about the 2 year mark of ownership. Took out a loan for the entire amount of the pay-off and stretched the payments out another 6 years.

So, if you do it, don't stretch out the payments more than a year past the date your loan would have normally been due on a 5 year loan, and no more than the day it would have been due on a 6 year loan.

Normally I'd say just trade it in if you're in a box, but I see you're in an Envy Box, so that's a different story. But I would wait until you at least get a close up of the 08, just in case you can't live with out it.

 

HA! HA! HA! I work on the phones for Bank of America! Maybe you talked to me. We're not all bad!

 

Worst company I ever had to deal with was Nationwide. Nothing but continual headaches. They didn't write my policy right, offered me things not available in my state, took speaking on average to 5 or 6 different people over the course of a week to get anything right, messed up my name majorly, overcharged me, then jacked up my rates almost 200 for 6 months upon my renewal. No one wanted to fix anything, so I ditched them and went with another company. I'm getting 3 times the coverage plus extras for less than half of what I was paying BEFORE they jacked up my rates.

The people at Scion Customer Care and Toyota Financial Services are absolutely wonderful. Any time I've had to call I feel like family.

 

it's cuz he had your file pulled up on the comp screen. looked at the top of the screen before he hung up.



but thanks for sharing your experience. puts my mind at ease.
i actually like to call and be a pain in there ___.

 

You ain't kidding. I hate Crapcast with every ounce of my being. They constantly jack up their rates and treat their customers like dirt. In my city (Florence, Alabama) they cut some deal with the city where no competition can come in. So they're even worse than normal here.

Example: I paid $60 a month for crapcast Internet access (6mb). It worked like a champ when they first rolled it out. But 3 months later after they had put over 300 people on a single node (normally anything over 150 causes problems). Peak hours (3pm-midnight)access would crawl . . . and by crawl I mean the peak speed would be 700k, WHEN you could even get a page to feed (don't get me started about how cable access isn't duplexable). So anyway, I call and call and their phone system runs you in an infinite loop and eventually cuts you off. So after a few months of nothing and me only able to reach support a single time. I go down to the local office and stand in line for 20 mins. I tell the lady that I'd like them to do something about the access or i'd be cancelling (hollow threat as I already had my modem with me and was there to cancel). Before I could even say anything else she whips out this pink slip and says "you'll need to turn in your modem".

. . . Luckily I had already switched to DSL (which is duplexible). Crapcast can go to hades. Even their cable tv access sucks when you compare price/features. I've been happily running DirecTV for the past 10 or so years at roughly the same rate. My father has Crapcast and his rates have consistantly went up about every 6 months or so. He pays about $10 more than me a month and I have 120-ish channels, he has 60-ish.

 

Dell is the worst

 

I'll make note to never call dell. I hate when you call for CS and you can't understand them.