* Hotchkis Springs + Rust = OH SNAP! *

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05-01-2008, 11:54 PM

#41

CSOCSO

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OMG:D:D:D

and i thought i got the worst rusting on my hotchkis :D:D:D:D

1) hotchkis weplied my mail in 48h.....

BUT the guys wasnt the smartest one...

i asked him why is the hotchkis lettering is upside down on this pics:

he told me that my springs are installed upside down :D:D:D:D:D:

i told him thats impossible and he replied : yeah sorry its the lettering.. but he doesnt know why.

05-01-2008, 11:58 PM

#42

UNiT_xEr0

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so this is mostly with the springs not the sways? kinda got me worried when i saw just "hotchkis" because i was gonna pick them up

05-02-2008, 03:50 AM

#43

kanundrum

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Quote:

Originally Posted by galyion

i had a issue with the hotchkis sway bars but they replaced them no questions asked. they even overnighted it for free. they said the tubing was defective so the sway bar rusted from the inside out. i talked to a guy named Mark Rossetti. because of the great customer service ill still support hotchkis.

i know my car is filthy but is was the middle of winter

that looks like my sway bar!!! :D

except mine failed on the drivers side instead of passengers side!

05-02-2008, 03:51 AM

#44

UNiT_xEr0

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second thoughts... haha

05-02-2008, 12:00 PM

#45

KENLUDE97

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Ack, I have had my Ground control springs on my car car for at least the last 50k and they look about like CSOCSO's. I just swaped out the tires and took a look at everything for this weekend, and they still look fine. I would not be too happy with them if i was you. That is not acceptable.

Good luck.

05-02-2008, 10:55 PM

#46

Tcguy85

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i am guessing they still have not gotten back to you ack?

it's been quite a while now.

05-02-2008, 11:00 PM

#47

graphite06

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wow. thats crazy... in for results

05-03-2008, 12:20 AM

#48

Pinay_tC

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Definitely just ordered these a few days ago.

Watching.....

05-03-2008, 04:22 PM

#49

CSOCSO

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email them AGAIN!!!! they answered me in 1 or 2 days.

05-03-2008, 05:41 PM

#50

tCeeder

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hotchkis is ____t, why else are their products so cheap in cost?

05-03-2008, 10:15 PM

#51

graphite06

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Quote:

Originally Posted by CSOCSO

email them AGAIN!!!! they answered me in 1 or 2 days.

yeah that doesnt sound right. with a company that has such a good reputation they should have responded already. shoot them another email

05-03-2008, 11:37 PM

#52

ack154

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Sorry for the late reply... I got an email back on Friday afternoon from Drew... but he didn't say anything other than asking for my phone number. And I replied back within about 20 min but never got a call that day. So I'm expecting to hear some time on Monday.

In other news... first autox event tomorrow!

05-04-2008, 01:28 AM

#53

Tcguy85

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tell him to log onto scionlife (hotchkis is a member here) and respond in this thread! we want answers!!

05-04-2008, 05:22 PM

#54

CSOCSO

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oh yeah!:D that would be nice

05-05-2008, 01:12 PM

#55

ilovemytC

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Sorry to hear about your troubles Ack. I better check mine out soon!

05-08-2008, 06:52 PM

#56

ack154

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So here's what I just got in an email from Drew:

Quote:

First, I would like to get the springs back. Front the pictures, it looks like a coating issue. I can send you a call tag to get the springs back. Then, I can credit the value of the springs towards the purchase of the sway bars. Or I can send you a new set of springs. Please let me know.

So I might get a new set of springs out of this... we'll see. Good thing I saved the bad ones though.

Will keep you posted.

05-08-2008, 08:07 PM

#57

flint_08

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Well at least they are taking care of it for you, that is important, but it doesnt mean that it wont happen again.

Oh well, good luck ACK

05-08-2008, 08:12 PM

#58

ack154

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Ya, I'm kind of hoping they keep me in the loop if they investigate these springs when I send them back. When I send them I'm going to ask that Drew let me know if they find anything specific.

05-08-2008, 08:14 PM

#59

flint_08

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Please tell them to visit this thread also, I just ordered the sways ... and was thinking about getting the springs as well because of the perfect drop .... I am having second thoughts.