business ethics...related to our forum
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Originally Posted by davedavetC
holy **** another ZPI problem thread. damn
i think this is starting to become a serious problem. i mean yea sure, their stuff is nice and what not but if they dont handle their customers like they handle their family (and if they treat their family like this then sucks to be family.) then im surprised people still deal wiht them. yea sure the locals have no problem wtih them cus they can go and kick the door down when theres something wrong.
i have seen a couple threads like this but not as many re occuring problems about ANY OTHER COMPANY on scionlife (besides maybe Viniati, but thats another story... or even umnitza, or lumics but hey whos counting
)
now im not adding to this as another match under the flame, but i honestly think there is a problem with this companies ethics (if theres any ethic at all behind them). i personally have never done business with them, but from what i've read from scionlife alone, i never will. simple as that. my car could be hella fast from ZPI alone, but the risk of being out 5gs or more is not something that i wanna be experiancing any time soon.
thats why ill be taking my business to other people (who know who they are
) who have a POSTIVE reputations for not just making great parts, but for UNHEARD of POSTIVE CUSTOMER SATISFACTION. its simple you treat us right, we treat you right (for an example look at the sig
but i hope i dont see another thread like this for ZPIs sake, each time i see something like this i wonder when there will be a "going out of business sale" thread coming form them. and then hearing about people b!tching and whining about how they didnt get the stuff they ordered from the "going out of business sale" why anyone would buy from someone who is having a "going out of business sale" is beyond me... the "going out of business" part is a big hint that they arent doin somethin right. =X
oh and that was a neutral post. not bashing or supporting just sayin...
i think this is starting to become a serious problem. i mean yea sure, their stuff is nice and what not but if they dont handle their customers like they handle their family (and if they treat their family like this then sucks to be family.) then im surprised people still deal wiht them. yea sure the locals have no problem wtih them cus they can go and kick the door down when theres something wrong.
i have seen a couple threads like this but not as many re occuring problems about ANY OTHER COMPANY on scionlife (besides maybe Viniati, but thats another story... or even umnitza, or lumics but hey whos counting
) now im not adding to this as another match under the flame, but i honestly think there is a problem with this companies ethics (if theres any ethic at all behind them). i personally have never done business with them, but from what i've read from scionlife alone, i never will. simple as that. my car could be hella fast from ZPI alone, but the risk of being out 5gs or more is not something that i wanna be experiancing any time soon.
thats why ill be taking my business to other people (who know who they are
) who have a POSTIVE reputations for not just making great parts, but for UNHEARD of POSTIVE CUSTOMER SATISFACTION. its simple you treat us right, we treat you right (for an example look at the sig but i hope i dont see another thread like this for ZPIs sake, each time i see something like this i wonder when there will be a "going out of business sale" thread coming form them. and then hearing about people b!tching and whining about how they didnt get the stuff they ordered from the "going out of business sale" why anyone would buy from someone who is having a "going out of business sale" is beyond me... the "going out of business" part is a big hint that they arent doin somethin right. =X
oh and that was a neutral post. not bashing or supporting just sayin...
I could have said the same thing when I saw a blown motor that was running a Dezod turbo kit on it, and then two weeks later another blown one. Stuff happens. And what was the date on the last (I don't like ZPI) thread. And more importantly what was the resolution? How much money do you think you would be out of if your motor blew?
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Originally Posted by davedavetC
im just glad theres no OMGZ DEZOD (OR TURBOTOYOTAS) (OR TREADSTONE) stole $193072013720137210 from me. at least i know there are some safe routes to go.
Common thread out put.
ZPI
"ZPI sucks, they blew my car up, and now I'm out all this money". I was running it hard racing someone, and I didn't bother to ever get it tuned, so it's all their fault and not mine."
Following comments
"I told you ZPI sucks, their Products are good, but service is sucky. They blew your motor, and should pay for it. Turbo sucks even though it smokes a lot of the competition out there."
"Good performance or not, I would not buy from an actual Race Shop that has only 1 lady answering the telephone".
Common thread out put.
Vendor X.
"Oh man, I made it to the dyno the other day. First pass on the dyno, and my motor went POP!" This really sucks guys. I think the motor was just to new or had a different exhaust on it, that made it go Boom".
Following comments
"That really sucks man, whoever was tuning your car should be shot. The shop should pay for your new motor. But Vendor X is AWESOME!"
"Yeah, I spoke with Vendor X and they told me what might have happen, they are so Helpful, and they ROCK! I'm going to get new stuff from them when my new motor comes in".
And I challenge ANYONE to prove me wrong and research and tell me that's not how threads go on here. It doesn't take a Rocket Scientist to figure this out, but for most it seems like asking them to use a little common sense is like asking them to do Quantum Physics.
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Originally Posted by rhythmnsmoke
Originally Posted by davedavetC
im just glad theres no OMGZ DEZOD (OR TURBOTOYOTAS) (OR TREADSTONE) stole $193072013720137210 from me. at least i know there are some safe routes to go.
Common thread out put.
ZPI
"ZPI sucks, they blew my car up, and now I'm out all this money". I was running it hard racing someone, and I didn't bother to ever get it tuned, so it's all their fault and not mine."
Following comments
"I told you ZPI sucks, their Products are good, but service is sucky. They blew your motor, and should pay for it. Turbo sucks even though it smokes a lot of the competition out there."
"Good performance or not, I would not buy from an actual Race Shop that has only 1 lady answering the telephone".
Common thread out put.
Vendor X.
"Oh man, I made it to the dyno the other day. First pass on the dyno, and my motor went POP!" This really sucks guys. I think the motor was just to new or had a different exhaust on it, that made it go Boom".
Following comments
"That really sucks man, whoever was tuning your car should be shot. The shop should pay for your new motor. But Vendor X is AWESOME!"
"Yeah, I spoke with Vendor X and they told me what might have happen, they are so Helpful, and they ROCK! I'm going to get new stuff from them when my new motor comes in".
And I challenge ANYONE to prove me wrong and research and tell me that's not how threads go on here. It doesn't take a Rocket Scientist to figure this out, but for most it seems like asking them to use a little common sense is like asking them to do Quantum Physics.
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Originally Posted by rhythmnsmoke
Originally Posted by hPower
I understand that ZPI has a reputation for trying to push the envelope in the tC world, but then again so do several other companies who are very well known around here.
One thing that really stands out though is the fact that we see threads like this one, pointing out ZPI's shortcomings in the customer service department, much more often than we see about other companies doing similar things. I find that very interesting
As long as all of us continue to give them our hard earned money this is what we can expect. If we wake up and decide that we have other options we will advance the community as a whole.
One thing that really stands out though is the fact that we see threads like this one, pointing out ZPI's shortcomings in the customer service department, much more often than we see about other companies doing similar things. I find that very interesting
As long as all of us continue to give them our hard earned money this is what we can expect. If we wake up and decide that we have other options we will advance the community as a whole.
I said I was done with this thread, but I felt a little common sense needed to be spilled here.
2+ years of experience in the Scion industry, 350+ (Stage 0 only) turbo kits sold, add Stage 1 kits being sold to that #, Inter company relationships built, And actual RACE shop to maintain, ON-site customer cars (at minimum 10 in the bay at all times), along with promoting the shops name with cars of their own, that they build, shipping out massive quantities of products that are both IN house shipped as well as Drop shipped. Custom fabbing of parts IN house, Plasma cutting of parts IN house, and I'm just touching a bit of the iceberg here. I would go as far to say that the ZPI customer base rivals that of Turbonetics in the Scion community, and ZPI is less than HALF the size of Tnetics.
and you are comparing it to
A couple of months in the game companies, barely sold any turbo kit companies, basically as many customers as I can count on 1 hand, therefore easy to maintain 1-to-1 personal relationships with them and provide TOP Notch Customer service.
Just thought I would illustrate that for you. Not an excuse, but none the less, not a fair nor equal comparison. Now I'm done again...lol.
But, on top of that, look at what you just said. They have a lot of customers and do a lot of things, so that makes it okay for them not to treat every customer like they need it; like they'd go broke if that customer took his/her money elsewhere. And that it's not fair to compare a company with a huge customer base to one that has only a few.
Business ethics has nothing to do with the size of the company, and everything to do with the way in which that company is run. How they treat the customer. Businesses should honor and respect each and every customer, no matter what. Period. I'm not saying ZPI doesn't do that, but I am saying I see less people complaining about any other company. ANY company. So maybe their business ethics should be in question.
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Originally Posted by 318_tC
Travis this has nothing to do with motors popping or anything....they have to actually get there kit first...
It has Everything to do with the bias BS crap that goes on in these forums. And comments are made by Noobs catching the tail end of a story, and putting in their 2 cents on something they no nothing about. Nor have been around long enough to have a valid opinion. I've seen stupid comments to the likes of "I wouldn't trust a shop because they have a dog walking around". Something that ridiculous.
Popping motors is merely an example thread. It doesn't matter what the subject is. If it's Vendor X, that's the way the cookie crumbles. If it's ZPI.....OOOHH!!! They suck this, and they suck that despite whether or not it's their fault. Magically....It is ALWAYS their fault when a complaint thread is made. Hmm...lets see. I have waited 6 weeks for my turbo kit....ZPI Sucks! vs. I blew my motor but Vendor X Rocks!
Which one is more cost effective?
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Travis-
ZPI is falling victim of having too much on there plate. You can only do so much at once. I give Kenny props for trying to do eveything he does. They have done allot for the community, but have a tendancy to take it for granted as well.
The downside to trying to "do it all" is you forget the small things that count.
regards-
Todd
ZPI is falling victim of having too much on there plate. You can only do so much at once. I give Kenny props for trying to do eveything he does. They have done allot for the community, but have a tendancy to take it for granted as well.
The downside to trying to "do it all" is you forget the small things that count.
regards-
Todd
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Originally Posted by Nychold
Originally Posted by rhythmnsmoke
Originally Posted by hPower
I understand that ZPI has a reputation for trying to push the envelope in the tC world, but then again so do several other companies who are very well known around here.
One thing that really stands out though is the fact that we see threads like this one, pointing out ZPI's shortcomings in the customer service department, much more often than we see about other companies doing similar things. I find that very interesting
As long as all of us continue to give them our hard earned money this is what we can expect. If we wake up and decide that we have other options we will advance the community as a whole.
One thing that really stands out though is the fact that we see threads like this one, pointing out ZPI's shortcomings in the customer service department, much more often than we see about other companies doing similar things. I find that very interesting
As long as all of us continue to give them our hard earned money this is what we can expect. If we wake up and decide that we have other options we will advance the community as a whole.
I said I was done with this thread, but I felt a little common sense needed to be spilled here.
2+ years of experience in the Scion industry, 350+ (Stage 0 only) turbo kits sold, add Stage 1 kits being sold to that #, Inter company relationships built, And actual RACE shop to maintain, ON-site customer cars (at minimum 10 in the bay at all times), along with promoting the shops name with cars of their own, that they build, shipping out massive quantities of products that are both IN house shipped as well as Drop shipped. Custom fabbing of parts IN house, Plasma cutting of parts IN house, and I'm just touching a bit of the iceberg here. I would go as far to say that the ZPI customer base rivals that of Turbonetics in the Scion community, and ZPI is less than HALF the size of Tnetics.
and you are comparing it to
A couple of months in the game companies, barely sold any turbo kit companies, basically as many customers as I can count on 1 hand, therefore easy to maintain 1-to-1 personal relationships with them and provide TOP Notch Customer service.
Just thought I would illustrate that for you. Not an excuse, but none the less, not a fair nor equal comparison. Now I'm done again...lol.
But, on top of that, look at what you just said. They have a lot of customers and do a lot of things, so that makes it okay for them not to treat every customer like they need it; like they'd go broke if that customer took his/her money elsewhere. And that it's not fair to compare a company with a huge customer base to one that has only a few.
Business ethics has nothing to do with the size of the company, and everything to do with the way in which that company is run. How they treat the customer. Businesses should honor and respect each and every customer, no matter what. Period. I'm not saying ZPI doesn't do that, but I am saying I see less people complaining about any other company. ANY company. So maybe their business ethics should be in question.
Same goes for saying that I see less people complaining about their products. Product also plays a roll in customer service if you ask me.
Also take into account and do a little research (not saying Todd is this way), but the people who would make complaint threads in one form or another, increase the problem Exponentially, and make it appear worse on the internet than what it actually is in real life. Not to mention that in the past, when ZPI chimed in to give their half of the story, the script usually ended up being flipped on the person who originally posted (again, no reflection on this thread), just giving you the general follow through here.
As mentioned, people know that this shop is SUPER busy. Yet they make threads complaining about a shipping times, and then a couple of days later their product arrives, they shut up, go boosting all over the streets, and never come back to say how good it was. Why, because they only make a Noise when something is wrong. Never when it's good. Who makes the Noise on here when something is good. MAYBE 3-4 people (me being one of them). You think we the only ones that are happy? No, we are just your typical "fanboys" though right? Yet it amazes me that not 1 negative comment is made in threads of competing companies be it a good thread or a Bad thread.
When you are at the front of the game, someone is always trying to take you out.
At times even for me, Kenny has been difficult to get a hold of. But do I come onto SL and say...."Oh they have bad business ethics". "He is dodging me". Dude, the man is just hard to get a hold of PLAIN and SIMPLE.
Put it this way.
Kenny answers phones at the shop. He provides support Out side the shop to those with his cell phone #. I should know, I've texted him with a question on the weekend.
At SOME point in time....don't you think a person will just wish to have a day where he does not speak to 1 freaking person on the phone. I know I would. But does that make me UNEthical?
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I think I have to disagree with your comment about customer base being an issue. I beleive Dezod has just as large a costomer base as ZPI since they now have 2 offices and cater to many crowds, not just Scions. They have products for mitsu, nissan, chevy, honda, etc. and I have never waited more then a day to hear back from them.
I don't know what the actuall size of their workforce is (I don't know the sizes of any of the companies, zpi, tt or otherwise) but I DOUBT it's as big as say turbonetics.
I don't know what the actuall size of their workforce is (I don't know the sizes of any of the companies, zpi, tt or otherwise) but I DOUBT it's as big as say turbonetics.
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Originally Posted by TurboToyotas
Travis-
ZPI is falling victim of having too much on there plate. You can only do so much at once. I give Kenny props for trying to do eveything he does. They have done allot for the community, but have a tendancy to take it for granted as well.
The downside to trying to "do it all" is you forget the small things that count.
regards-
Todd
ZPI is falling victim of having too much on there plate. You can only do so much at once. I give Kenny props for trying to do eveything he does. They have done allot for the community, but have a tendancy to take it for granted as well.
The downside to trying to "do it all" is you forget the small things that count.
regards-
Todd
And I agree 100% with everything you just said. Kenny has to take on so much stuff (even with a slightly increased staff), that simple Pure Pressure of the Job may cause falling out on things. I know myself can handle pressure good. But there are times where even I would just say F-IT! Not saying that this is what happened here, but just trying to bring understanding to situations, companies that we all support here on SL.
This may sound weird, but I was Happy to see other turbo companies come into the game. Why, because ZPI would be so hard pressed in trying to fulfill the Supply/Demand segment of the F/I Scion community. The other options are there, and some really good ones too. This helps drive cost down, alleviates ZPI's shipping pressures to the point of tolerability, and More Boosted Scions on the road. I don't care what turbo company a Scion owner chooses (a common misconception about me). I love boosted tC's. Even a crew member of ours just finished installing his Dezod T.E.A. kit. And I'm eager to see what he can make of it. How is that for having me all wrong....LOL.
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At times even for me, Kenny has been difficult to get a hold of. But do I come onto SL and say...."Oh they have bad business ethics". "He is dodging me". Dude, the man is just hard to get a hold of PLAIN and SIMPLE.
Plain and simple..Kenny has always been there for me until they owed me money....
here is what really got to me and why I made my post....
My issue with them is a small one.....
I had 2 customers that were looking for kits, both did not need what I had to offer them. I referred both of them to ZPI. They are now both unhappy customers and are very dissapointed with the service they got from them and are ____ed at me. I am the bad guy for trying to be the nice guy and help another company in the community.
Then my situation happend and needless to say I got upset.
regards-
Todd
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Originally Posted by Mr_Meaty
I think I have to disagree with your comment about customer base being an issue. I beleive Dezod has just as large a costomer base as ZPI since they now have 2 offices and cater to many crowds, not just Scions. They have products for mitsu, nissan, chevy, honda, etc. and I have never waited more then a day to hear back from them.
I don't know what the actuall size of their workforce is (I don't know the sizes of any of the companies, zpi, tt or otherwise) but I DOUBT it's as big as say turbonetics.
I don't know what the actuall size of their workforce is (I don't know the sizes of any of the companies, zpi, tt or otherwise) but I DOUBT it's as big as say turbonetics.
Mr. Meaty, sorry man. It's not an opinion, it's a fact. Dezod is not the company size of ZPI. Offices does not equal Race Shop + Offices. Does not equal Television promotion, does not equal Race built cars done in house. You can doubt, but I will put money on that. Correct me if I'm wrong, but most if not all of Dezod's products are drop shipped from the actual manufacture. They do not have an actual shop that they have mechanics creating products, and building things.
Now I got to get my flame retardent suit on for the flame war I just started by stating a few known facts. Just FYI, I am not bashing Dezod or any other company. It is not my intent to do so, nor do I wish to start a completely different argument with anyone.
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rhythm:
fair enough. and about your comment on what turbos other guys go with, yeah, i had you all wrong on that as well
My bad.
Todd:
I can see why you are upset now, and I think that kinda changes the entire track this thread was haeding on.
fair enough. and about your comment on what turbos other guys go with, yeah, i had you all wrong on that as well
My bad.
Todd:
I can see why you are upset now, and I think that kinda changes the entire track this thread was haeding on.
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Originally Posted by rhythmnsmoke
Same goes for saying that I see less people complaining about their products. Product also plays a roll in customer service if you ask me.
Also take into account and do a little research (not saying Todd is this way), but the people who would make complaint threads in one form or another, increase the problem Exponentially, and make it appear worse on the internet than what it actually is in real life. Not to mention that in the past, when ZPI chimed in to give their half of the story, the script usually ended up being flipped on the person who originally posted (again, no reflection on this thread), just giving you the general follow through here.
As mentioned, people know that this shop is SUPER busy. Yet they make threads complaining about a shipping times, and then a couple of days later their product arrives, they shut up, go boosting all over the streets, and never come back to say how good it was. Why, because they only make a Noise when something is wrong. Never when it's good. Who makes the Noise on here when something is good. MAYBE 3-4 people (me being one of them). You think we the only ones that are happy? No, we are just your typical "fanboys" though right? Yet it amazes me that not 1 negative comment is made in threads of competing companies be it a good thread or a Bad thread.
When you are at the front of the game, someone is always trying to take you out.
Also take into account and do a little research (not saying Todd is this way), but the people who would make complaint threads in one form or another, increase the problem Exponentially, and make it appear worse on the internet than what it actually is in real life. Not to mention that in the past, when ZPI chimed in to give their half of the story, the script usually ended up being flipped on the person who originally posted (again, no reflection on this thread), just giving you the general follow through here.
As mentioned, people know that this shop is SUPER busy. Yet they make threads complaining about a shipping times, and then a couple of days later their product arrives, they shut up, go boosting all over the streets, and never come back to say how good it was. Why, because they only make a Noise when something is wrong. Never when it's good. Who makes the Noise on here when something is good. MAYBE 3-4 people (me being one of them). You think we the only ones that are happy? No, we are just your typical "fanboys" though right? Yet it amazes me that not 1 negative comment is made in threads of competing companies be it a good thread or a Bad thread.
When you are at the front of the game, someone is always trying to take you out.
) And I'm also not so terrified of what I've heard of ZPI to consider them a horrible, evil, vindictive company, and never ever do business with. (In fact, I'm actually looking very closely at their products, and drooling. 
) But when negative press is the "only" press out there, you have to listen, and compare negatives to negatives, if for only research purposes.All in all, the worst press I've heard about ZPI which couldn't possibly be buyer related was shipping times. And a sad truth of business: good estimation is essential for good customer service. If ZPI can't make an estimate on shipping, and be within a few days, they need to say that. If they have busy months and lax months, and the estimate will vary, they need to say that. Otherwise, they need to hit the estimate as closely as possible or suffer the consequences.
Wouldn't you agree?
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Originally Posted by TurboToyotas
At times even for me, Kenny has been difficult to get a hold of. But do I come onto SL and say...."Oh they have bad business ethics". "He is dodging me". Dude, the man is just hard to get a hold of PLAIN and SIMPLE.
Plain and simple..Kenny has always been there for me until they owed me money....
here is what really got to me and why I made my post....
My issue with them is a small one.....
I had 2 customers that were looking for kits, both did not need what I had to offer them. I referred both of them to ZPI. They are now both unhappy customers and are very dissapointed with the service they got from them and are ____ed at me. I am the bad guy for trying to be the nice guy and help another company in the community.
Then my situation happend and needless to say I got upset.
regards-
Todd
Duly Noted. I generally will give help when someone PM's me asking for it. Cause they know I generally have an "insider" look into things, and get some answers as to what might be held up in the process when they have reached the "I'm tired of waiting" point. But any interpersonal things between what someone might have verbally said to a customer to cause bad blood between them and the shop....Hey, I have no place there, and I don't wish too. Shipping hang ups, or product availability hang ups, I don't mind answering or giving help on, even though I don't work for ZPI. They are more to me than just a race shop where I take my cars.
The guys/gals work real hard to be able to do what they do, so I respect them for that, and try to help out where I can as a customer. Every customer deserves to be treated as any other customer, but to say there is never a bad time would be an admission of being in denial. Something good goes right, you tell 1-2 people. Something bad goes wrong, you tell 10-20K people.
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Originally Posted by Nychold
Originally Posted by rhythmnsmoke
Same goes for saying that I see less people complaining about their products. Product also plays a roll in customer service if you ask me.
Also take into account and do a little research (not saying Todd is this way), but the people who would make complaint threads in one form or another, increase the problem Exponentially, and make it appear worse on the internet than what it actually is in real life. Not to mention that in the past, when ZPI chimed in to give their half of the story, the script usually ended up being flipped on the person who originally posted (again, no reflection on this thread), just giving you the general follow through here.
As mentioned, people know that this shop is SUPER busy. Yet they make threads complaining about a shipping times, and then a couple of days later their product arrives, they shut up, go boosting all over the streets, and never come back to say how good it was. Why, because they only make a Noise when something is wrong. Never when it's good. Who makes the Noise on here when something is good. MAYBE 3-4 people (me being one of them). You think we the only ones that are happy? No, we are just your typical "fanboys" though right? Yet it amazes me that not 1 negative comment is made in threads of competing companies be it a good thread or a Bad thread.
When you are at the front of the game, someone is always trying to take you out.
Also take into account and do a little research (not saying Todd is this way), but the people who would make complaint threads in one form or another, increase the problem Exponentially, and make it appear worse on the internet than what it actually is in real life. Not to mention that in the past, when ZPI chimed in to give their half of the story, the script usually ended up being flipped on the person who originally posted (again, no reflection on this thread), just giving you the general follow through here.
As mentioned, people know that this shop is SUPER busy. Yet they make threads complaining about a shipping times, and then a couple of days later their product arrives, they shut up, go boosting all over the streets, and never come back to say how good it was. Why, because they only make a Noise when something is wrong. Never when it's good. Who makes the Noise on here when something is good. MAYBE 3-4 people (me being one of them). You think we the only ones that are happy? No, we are just your typical "fanboys" though right? Yet it amazes me that not 1 negative comment is made in threads of competing companies be it a good thread or a Bad thread.
When you are at the front of the game, someone is always trying to take you out.
) And I'm also not so terrified of what I've heard of ZPI to consider them a horrible, evil, vindictive company, and never ever do business with. (In fact, I'm actually looking very closely at their products, and drooling. ) But when negative press is the "only" press out there, you have to listen, and compare negatives to negatives, if for only research purposes.All in all, the worst press I've heard about ZPI which couldn't possibly be buyer related was shipping times. And a sad truth of business: good estimation is essential for good customer service. If ZPI can't make an estimate on shipping, and be within a few days, they need to say that. If they have busy months and lax months, and the estimate will vary, they need to say that. Otherwise, they need to hit the estimate as closely as possible or suffer the consequences.
Wouldn't you agree?
I agree 100%. I think just essentially giving the customer "Something they can chew on", will please a lot of people. It is for the most part, putting down X date, and missing those dates that has most of SL and even local customers getting a little red around the collar. Sometimes I would go to say that a date would possibly be given just to please the customer, because they demand a date/time frame, when in reality one can not be given to any satisfying degree of accuracy.
And LOL...at the "effectively bashing on the noobs" part.
Senior Member
Scikotics
SL Member
Joined: Jul 2006
Posts: 1,686
From: Jacksonville, FL
i respect everyone's right to free speech, but this thread has gone from a legitimate exposure of todd's problem to a back and forth debate between everyone. nobody's at fault, but this is just turning into an argument over people's personal opinions of business, ethics, and whatever else has been brought up. is it lock time yet?
Senior Member
Team No Limitz
SL Member
Team ScioNRG
Joined: May 2004
Posts: 3,789
From: Smithtown Scion (NY)
theres a couple of things i hafta disagree about here...
1) When something goes right you only tell 1-2 people
-Thats not the full truth, I can tell you being in car sales I know that when a customer is happy, and feel they have gotten the best deal they possibly can, they are gonna run to every single person and tell them how great of service they got, and they are gonna reccomend every single person to go buy a car from them...its a feeling of being proud. It also goes the same though for when you get treated badly...your gonna do whatever you can to steer someone away from that product or place of business. The two scenarios are depicted on this site as "fanboys" and "haters". They both go hand in hand/
2) Also, when you bite off more than you can chew(even if its the benefit for a community) and your customer basis falls short to this, it still should be treated as customer neglection...not just a "were to swamped" type of response. That is no excuse, its simple, if you cant handle the heat, stay out of the kitchen....
1) When something goes right you only tell 1-2 people
-Thats not the full truth, I can tell you being in car sales I know that when a customer is happy, and feel they have gotten the best deal they possibly can, they are gonna run to every single person and tell them how great of service they got, and they are gonna reccomend every single person to go buy a car from them...its a feeling of being proud. It also goes the same though for when you get treated badly...your gonna do whatever you can to steer someone away from that product or place of business. The two scenarios are depicted on this site as "fanboys" and "haters". They both go hand in hand/
2) Also, when you bite off more than you can chew(even if its the benefit for a community) and your customer basis falls short to this, it still should be treated as customer neglection...not just a "were to swamped" type of response. That is no excuse, its simple, if you cant handle the heat, stay out of the kitchen....
Senior Member
Team No Limitz
SL Member
Team ScioNRG
Joined: May 2004
Posts: 3,789
From: Smithtown Scion (NY)
Originally Posted by jaxtcracer
i respect everyone's right to free speech, but this thread has gone from a legitimate exposure of todd's problem to a back and forth debate between everyone. nobody's at fault, but this is just turning into an argument over people's personal opinions of business, ethics, and whatever else has been brought up. is it lock time yet?
Senior Member
Music City Scions
Scikotics
SL Member
Joined: Jun 2005
Posts: 16,747
From: TN
^^it's centered around Todds experience. His experience is resolved now as he mentioned. However, he feels need to voice his opinions as well as everyone else. But worthy of locking, I don't think it should be. Maybe perhaps moved to the proper section now, as it has served it's purpose in the F/I section.