I have been around here for a few years. I don't post very often but I read the different threads from time to time. I have to agree with you on this comment.

 

Here is what I find funny. Joyce is very nice and easy to deal with. She is there to do invoicing and answer the phones.
People say that they can never get a hold of Kenny. What funny is I called down there today and he answered the phone himself. Keep in mind that this guy who trys to answer IMs and phone calls and emails is also the guy developing parts for the tC, branching out to other platforms, trying to spread the name of ZPI and build relationships with other companys (Fox Marketing, Chad Block Racing Development). Keep in mind that he also takes a lot of phone calls a day and still has to package up parts.

Now from working at a small shop I know how that is. In fact my shop foreman, the owner basicly stopped working on cars and instead just spends his days answering phones, talking to walk in customers and researching problems. For a guy that is an ASE certified Master Tech, he barely works on cars.

If you ask nicely and have patience then things will happen a lot better then if you fly off the handle. I ordered a t-shirt from ZPI, no biggie small item. Three weeks go by, I figured it got lost in the mail. So I call Joyce, she tells me yes it is backordered and we have to wait for the printer to make more. I tell her ok, let me know when it ships. So today I get an email from her, before I even called down there, letting me know here is your tracking number. (And yes I know its not the same as a $3500 turbo kit, but here is the point, a company should treat all customers equal. The guy that spends $5000 down to the guy that spends $5)

I'm sure Todd deals with many vendors correct? And I'm sure everyone knows how a groupbuy works too right? So basicly you have your main vendor who needs parts to make a system. well different parts come from different places, and those places all say we want a specifc amount to be made for it to be worth our time, and we want the money (at least a part of it up front)
So that means, that the system builder would need a set number of request to A) Fund the project and B) make the vendors happy about quanity.

Have I lost anyone yet?

Now let me ask everyone a question, has everyone seen the image that says arguing on the internet is like running in the special olympics, even if you win, you are still retarded?

Why would a company spend time arguing with a group of trolls on a forum instead of working on customer cars? That would not be a very good use of thier time. So for all the people asking where is ZPIs responce, why should they even make one, because all it will do is stir up the SL trolls and create a flamewar. Hell even RnS who is trying very hard to speak on behave of Zero Point and has a very good relationship with them gets called a "fanboy" Honda owners who tattoo a Honda H on thier arm or back are "fanboys" Someone trying to help defend a companys reputation and answer questions about products is not. I have been on SL since April of 2004 and have watched it go from an informative place to get answers to another hondatech forum, full of flaming and bashing.

</$0,02>

 

waiting 3 weeks for a $15 shirt is very different from waiting for parts that cost thousands of dollars...

 

um, then why are you arguing. i dont think anyone was trying to bash anyone else.
and whats with all the honda comparisons.
how come we hardly see these threads for other companies
seriously!

 

how so? isn't that a subjective statement? You do not know the impact 15 dollars has on a person/business nor do you know if 5K is just a drop in the bucket to another person/business.

 

so basicly you are saying that its ok for kenny to duck and dodge phonecalls to zpi, phone calls to his cell, text messages, and e-mails?

 

Yeah he said he called his cell, the shop, left voicemalls, and sent text messages...Got no answer....Thats what I call AVOIDING.

People will never stop buying from ZPI so it doesnt matter. They will continue to buy from them knowing of all these problems then a problem will occur with them and they will come on here and complain. That isnt to you Todd, thats to the people who read this stuff and continue to buy the stage 0 and stage 1 and then post saying they aint received there ____ and complain but after that post it shows up a few days later.

Good luck to ZPI.

 

I understand that ZPI has a reputation for trying to push the envelope in the tC world, but then again so do several other companies who are very well known around here.

One thing that really stands out though is the fact that we see threads like this one, pointing out ZPI's shortcomings in the customer service department, much more often than we see about other companies doing similar things. I find that very interesting

As long as all of us continue to give them our hard earned money this is what we can expect. If we wake up and decide that we have other options we will advance the community as a whole.

 

best line in the entire thread

regards-

Todd

 

agreed. in fact, it's lockable. I don't think anything more said could possibly be more effective than that one single statement.

 

locking will keep it out of the spotlight.

 

holy **** another ZPI problem thread. damn

i think this is starting to become a serious problem. i mean yea sure, their stuff is nice and what not but if they dont handle their customers like they handle their family (and if they treat their family like this then sucks to be family.) then im surprised people still deal wiht them. yea sure the locals have no problem wtih them cus they can go and kick the door down when theres something wrong.

i have seen a couple threads like this but not as many re occuring problems about ANY OTHER COMPANY on scionlife (besides maybe Viniati, but thats another story... or even umnitza, or lumics but hey whos counting )

now im not adding to this as another match under the flame, but i honestly think there is a problem with this companies ethics (if theres any ethic at all behind them). i personally have never done business with them, but from what i've read from scionlife alone, i never will. simple as that. my car could be hella fast from ZPI alone, but the risk of being out 5gs or more is not something that i wanna be experiancing any time soon.

thats why ill be taking my business to other people (who know who they are ) who have a POSTIVE reputations for not just making great parts, but for UNHEARD of POSTIVE CUSTOMER SATISFACTION. its simple you treat us right, we treat you right (for an example look at the sig

but i hope i dont see another thread like this for ZPIs sake, each time i see something like this i wonder when there will be a "going out of business sale" thread coming form them. and then hearing about people b!tching and whining about how they didnt get the stuff they ordered from the "going out of business sale" why anyone would buy from someone who is having a "going out of business sale" is beyond me... the "going out of business" part is a big hint that they arent doin somethin right. =X

oh and that was a neutral post. not bashing or supporting just sayin...

 

Great post Dave!

 

Todd, I think there is a new winner for best line of the thread.

"Starting to become a problem"? I'm so disgusted, I feel like puking.

I think I'll contact an attorney since they haven't learned anything from screwing me out of 8k, plus ruining my new car.

...and preemptively, quick Travis, run and tell kenny.

 

dyltone... 8,000???? wow...

 

if i was out 8k i would have burned down the building

 

And take all the red staplers too..

 

thanks i've been thinkin about that for a while but couldnt quite find the right thread to put it in.

i think you know what i meant

but seriously i knew it was a problem before but its not getting any better, i didnt post here to bash ZPI because as i said before i have never done business with them (quite frankly im terrified to do so) and last i heard (i dont check the F/I forum to much because it hurts my feelsings cus i cant afford turbo (yet)) ZPI was getting on track with things.

im just glad theres no OMGZ DEZOD (OR TURBOTOYOTAS) (OR TREADSTONE) stole $193072013720137210 from me. at least i know there are some safe routes to go.

but anyways Todd i hope everything works out for you.

and when im ready to boost i know who im picking and they have 5 letters in their name and start with D and end with D and have an EZO inbetween =X

 

Funny.. you told me you only barley spent 6k there

 

I said I was done with this thread, but I felt a little common sense needed to be spilled here.

2+ years of experience in the Scion industry, 350+ (Stage 0 only) turbo kits sold, add Stage 1 kits being sold to that #, Inter company relationships built, And actual RACE shop to maintain, ON-site customer cars (at minimum 10 in the bay at all times), along with promoting the shops name with cars of their own, that they build, shipping out massive quantities of products that are both IN house shipped as well as Drop shipped. Custom fabbing of parts IN house, Plasma cutting of parts IN house, and I'm just touching a bit of the iceberg here. I would go as far to say that the ZPI customer base rivals that of Turbonetics in the Scion community, and ZPI is less than HALF the size of Tnetics.

and you are comparing it to

A couple of months in the game companies, barely sold any turbo kit companies, basically as many customers as I can count on 1 hand, therefore easy to maintain 1-to-1 personal relationships with them and provide TOP Notch Customer service.

Just thought I would illustrate that for you. Not an excuse, but none the less, not a fair nor equal comparison. Now I'm done again...lol.