lock this one up mods, it's served out its useful (on some level) life.

 

i would keep it open as long as nobody is fighting.....it is still topical

 

I don't like shady shops too . . sorry this had happened to you and hope it goes your way. P-Tuning can go on my NO list. Thanks! and i'll let my club know too . . . and some companies just don't know what "word of mouth" means for their business.

 

^^ Y would you post it died already

 

was there a resolution from this thread?! drax if you used a CC can't you file a report through the company?

 

I really don't think this guy has a leg to stand on, etc, etc!

 

I stopped going there after i had my coilovers put on by them. They said i needed new bolts to align the car, they had them in stock, so i bought them....then they came out and said they didnt have them in stock and told me to come back next week and they'll put them in for cheap. Next week, i drove the 50 miles back to them and they charged me a $60 install for THREE easy bolts for the alignment.

I remember a porche owner at an autocross event last summer who said p-tuning scratched his wheels and he had to fight with them as well.

 

even though you're driving a nissan rental now? what happened to your car?

 

Hey Mar, haven't seen you on the boards in a long while, welcome back. Mo was saying you had some things going on with your ride, guess you got things straight now. Hit us up at the club boards if you get a chance, things have changed quite a bit and we're looking to do some new stuff this season.

Any update on the car situation?

 

The nissan aint a rental (new car) and my unichip fried nothing to do with ptuning. they were great with having my car there for 2-3 months and I wasnt worried at all about it...

 

Just gotta say that I love Ptuning and the staff are some awesome people!

 

^Yea ok, after reading this thread thats a bit hard to believe

 

Why because TWO people had an issue?

You can find ANY company in the world that will have two unhappy customers, that doesnt make them ALL bad.

 

three people*
First of all, a company's reputation also depends on how they act to correct a mistake e.g. Radial Tire or Wagon Works are 2 local shops that I have had experience with. They ALWAYS puts customer service first by building a positive relationship with the client and making sure they do PERFECT jobs. Yes, any company can make a mistake but if the job isn't satisfactory (a nicked wheel or problems with insurance) they fix it!

That's why when I needed any wheel/tire work I would go to Radial Tire, despite the 2 hour wait because they are TRUST worthy. Ptuning is not worth my wait NOR their high price. If i am to pay $120+ an hour I expect flawless service. If Ptuning was some cheap, small, shady, dirty enterprise, I could understand how they would try to point fingers and have an unsatisfied customer, but they have a beautiful large facility and prices to match.

Unfortunately, that alone will not bring back customers.

 

eh Radial Tire has to search for the rims that THEY nicked so big fat meh on them too.

 

people should just let this thread die already. It's old and i think everyone has voiced their opinions, thoughts and experiences.

 

a good reputation is hard to earn and easy to loose
what has ptuning done to resolve the problem with drax's car?
because if he isn't happy, that means that it's still a very RECENT situation since it is still being dealt with.

the people at ptuning were friendly to me, but i think they're forgetting one important rule when it comes to their business: The Customer is Always Right.

 

Mehr no offense but have you read through this thread or are u just jumpin on the bandwagon.... this thread didnt need to be revived anyway just let it die....

 

The more i think about it, i say let it live. This is a perfect example of people taking advantage of the "Customer is always right" crap I'm sorry but the customer is NOT always right. Not directing this statement at anyone but many times the customer is always stupid!

This particular issue is a dead one though.

 

I agree witht he customer thing. The customer isnt always right. A customer gets work done, does somethign stupid then goes back and wants money back, that customer isnt right. (not saying that is the issue with this). Just sayign you cant always say the customer is always right.