p-tuning messed up my car
Senior Member
SL Member
Joined: Jul 2005
Posts: 1,902
From: PTuning
Originally Posted by ashiva
three people*
First of all, a company's reputation also depends on how they act to correct a mistake e.g. Radial Tire or Wagon Works are 2 local shops that I have had experience with. They ALWAYS puts customer service first by building a positive relationship with the client and making sure they do PERFECT jobs. Yes, any company can make a mistake but if the job isn't satisfactory (a nicked wheel or problems with insurance) they fix it!
That's why when I needed any wheel/tire work I would go to Radial Tire, despite the 2 hour wait because they are TRUST worthy. Ptuning is not worth my wait NOR their high price. If i am to pay $120+ an hour I expect flawless service. If Ptuning was some cheap, small, shady, dirty enterprise, I could understand how they would try to point fingers and have an unsatisfied customer, but they have a beautiful large facility and prices to match.
Unfortunately, that alone will not bring back customers.
First of all, a company's reputation also depends on how they act to correct a mistake e.g. Radial Tire or Wagon Works are 2 local shops that I have had experience with. They ALWAYS puts customer service first by building a positive relationship with the client and making sure they do PERFECT jobs. Yes, any company can make a mistake but if the job isn't satisfactory (a nicked wheel or problems with insurance) they fix it!
That's why when I needed any wheel/tire work I would go to Radial Tire, despite the 2 hour wait because they are TRUST worthy. Ptuning is not worth my wait NOR their high price. If i am to pay $120+ an hour I expect flawless service. If Ptuning was some cheap, small, shady, dirty enterprise, I could understand how they would try to point fingers and have an unsatisfied customer, but they have a beautiful large facility and prices to match.
Unfortunately, that alone will not bring back customers.
PTuning has never scratched a wheel, except for one. And the one wheel they did scratch... they REPLACED. They do a pre-install damage walk around on the car, and the customer signs agreeing to the existing damage.. I can tell you that wheels is the #1 thing they look at, so the Porsche story is most likely not true. It's REALLY hard to nick a wheel on a tire machine that is touchless, that's why people bring their $5000 set of wheels to PTuning, and not Radial Tire. PTuning is set on quality an going above and beyond to satisfy the customer. Ashiva, $60 to install Camber bolts, is cheap. I don't know a shop that will put a car on a lift, remove 2 wheels, install camber bolts, re-install wheels and torque them, and then put the car on the alignment rack for less than $60.
If you installed them yourself in a driveway, it would take u probably an hour, maybe more... most people would rather pay the $60.
PTuning is set on quality and now they will be scheduling a post check with the customer to ensure quality problem-free installations... this will be done on large jobs like turbo installs. Just like Wagon Works (where I once worked, and I refered u there) a car will not leave PTuning unless it is perfect, that is the goal there.
Senior Member
SL Member
Joined: Sep 2004
Posts: 414
From: South Florida
Wow! it's not locked yet,............. okay well let me just thread jack and say how wonderful the the cheese burgers are at Fridays and the Jack Daniels sauce is soooo good. It is totally a must have on a lunch break or on a date with a super model.
Joined: Mar 2007
Posts: 16,638
From: Parsippany, NJ
Originally Posted by Djicey702
Wow! it's not locked yet,............. okay well let me just thread jack and say how wonderful the the cheese burgers are at Fridays and the Jack Daniels sauce is soooo good. It is totally a must have on a lunch break or on a date with a super model. lol
Joined: Mar 2007
Posts: 16,638
From: Parsippany, NJ
Originally Posted by Djicey702
Wow ! I never thought to order a steak from there, does it come with a baked potato or veggies?
Fried Mac and Chess FTMFW!
i love it so much i ordered 2 of em once and just ate em as my dinner.
but theyre so damn filling that i couldnt finish them all, haha.
and i had like 4 of those blue rasberry slushies things too so that prob didnt help.
i love it so much i ordered 2 of em once and just ate em as my dinner.
but theyre so damn filling that i couldnt finish them all, haha.
and i had like 4 of those blue rasberry slushies things too so that prob didnt help.