apaxi

Hi all... first post; sorry to bring a quiet thread back to life. I took my '07 Scion tC (35k miles) to the dealership yesterday and showed them the NV009-07 TSB and the rattle I have in the back hatch. The service advisor test drove it, acknowledged the rattle, then told me that it would probably be worse after they 'fixed' it. He kept trying to convince me that I should not have them repair it and said that they had done several hundred of these TSB fixes and that more issues would probably arise when they fixed it. I was really shocked, but I kept insisting that I would like it fixed and he finally ordered the 4 pads and said they would try to fix it. Has anyone here had this issue fixed? I am now really considering not fixing it if more issues will come out of their fix. Should I still have the repair done? Thanks in advance...

George

Read my post directly above your post!

apaxi

Hey George... definitely did read your post and everyone else's (that's how I found the TSBs for my tC). Thanks for all of the great info. I am now paranoid they are going to mess things up more than they are now since the fix for the rear hatch tick is really invasive. I would like some feedback from people who have had this TSB addressed; were things better or do you have horror stories? Is the dealership responsible for fixing any issues that arise from this 'fix'? The guy really put the fear of God into me... it must have been like you said: they don't want to do it because they aren't getting paid the $$$ they would if I brought it in 1,000 miles later.

George

The dealership is responsible for making the vehicle as it should be without damaging anything else. That's why they have all those highly trained mechanics! If they are saying that they can't do as the factory recommends in the TSB perhaps you need to bring Toyota corporate into the situation.

apaxi

Thanks, George. I dropped it off tonight so hopefully they will pull through. On a side note, my service rep said I could get a cabin air filter for $40 instead of addressing that TSB for free. I didn't push my luck, but I will be making a homemade cabin filter instead. He was not happy that I knew of all the TSBs for whatever reason and said this was the only one he would address.

George

What, he offered you a cabin air filter if you didn't get the problem described in the TSB fixed? I'm sure that Toyota USA would like to know about that!

The TSBs are only valuable if your car is showing those symptoms. They show that a common problem exists and the way to fix it. The dealer doesn't want you to know about them because they acknowledge that a problem may exist which forces them to do warranty work for which they get paid a lower rate. They'd rather you wait until after the warranty runs out and then have to have the work done at full rates.

For example, there was a "squeaking brake" TSB on the xB1, but I didn't have it taken care of because my brakes didn't squeak all that much. Later on (after the warranty expired) I found out that I had to buy extra parts to replace my brake pads. If I had had the TSB addressed they would have had to buy the parts. Live and learn.

apaxi

I got my car back from the dealer. They did not address the TSB but instead put the 4 felt pads they ordered in the trim pieces of the hatch. The rattle is even worse now. I am going to give it a day or so, but I fear I will need to take it back. The dealer said they didn't address the TSB because they had only had 1 other tC have the issue and that couldn't be what my problem was. They said the Scion they repaired for the TSB has been a nightmare and has been worked on for over a year. On top of that, they blew my front tire out when test driving their 'fix' today. I wish I had a better option for service.

George

It sounds like they are incompetent. Toyota doesn't issue service bulletins for the fun of it. You might want to have a direct conversation with Toyota Corporate concerning this dealer's reluctance (or inability) to work to the TSB.

You might also want to post the name of the dealer so others won't make the same mistake.

Darkcrush

Hello!
I had my 2006 xB into my mechanic for a check engine light, VSC light and traction off light. They found that the fuel filler tube joint is allowing water into the evaporative canister which triggered the codes and lights.
I found TSB EG0 47-06 which applies to the 2006 xA with the same issue.
Anyone out there know any more about this bulletin?

ST3V3

Alright, I'm new to the forum. And I have a question I couldn't really track down. I am buying a 2007 Scion tC with 113k miles. The bank is also offering a 2 year warranty for $2500. I've been driving the car on and off for a week and took it to a mechanic and everything looks great. Should I spend an additional $2,500 for an 2 year extended warranty? or will this scion last at least 5 years or another 100k miles? Thanks everyone!!

George

Put that $2500 in the bank and use it if repairs are needed. You are very unlikely to need it in the next 30,000 miles on a car with that mileage.

Look at it this way. You're in a casino and you're putting $2500 on the table betting that this car will need more than that in repairs over the next two years. The casino is betting that repairs will cost less than that. The casino almost always wins, which is why they can afford that expensive building and pretty furniture.

Also, if you do have a problem, then you have to make the warranty company pay up. They will come up with lots of excuses why your repair isn't covered, providing that the company still exists.

Extended warranties are ripoffs. Never insure against losses that you can afford to absorb.