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Moonroof sound
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SL Member
Joined: Jul 2004
Posts: 91
From: Orange, CA
It's been a while since I've been able to browse the board but I thought I'd take the time to make a post an update on my car noises. To set things up:
Moonroof - a lot of creaks and sounds coming from it when it was completely closed or open at the first and second stops. No noises when it was open all the way.
Glove box - made noise from what I determined to be the lid hitting the dash when the car was moving. If I pushed the lid in towards the dash the noise would go away, pretty simple.
Seatbelt - the female end of the assembly would creak when I would breath in and out. Very annoying to say the least.
After 2 failed attempts of getting my moonroof noise fixed from my local dealership I decided to get Scion Headquarters involved. I had been told on two different occasions that my moonroof noises had been fixed after a day of the dealership working on my car and both times they were wrong. I didn't want to take it back a third time because I didn't want to be jerked around again and I was already ticked off about the whole situation.
As a side note I had also inquired about getting my glove box and various other dash noises fixed with what I had heard was basically a standard noise reduction kit Toyota used on all their cars. It consisted of various pieces of felt with adhesive and so on. When I mentioned this to them they said there was no such thing and brushed it off. They said later in the day that when the took all my stuff out of the glove box because that was what was making the noise. Don't even get me started on that "fix." Talk about an insult to my intelligence.
After calling Scion it took about 2 weeks to finally get something set up. They said I could either let the dealership give it another try or have someone from Scion get involved. After discussing the situation with them we decided it would be best to get someone else involved to get the issues solved in an appropriate manner. We set up a test drive at the same local dealership with a tech guy that was very high up and had a lot of experience. On the test drive the moonroof made plenty of noises and the tech guy had plenty to work with. He said he had dealt with a few tC's with moonroof problems in the past. Unfortunately the glove box and seatbelt didn't make their normal noises but he said he would take care of it.
Later that afternoon I got a call that my car was ready. All three trouble spots had been fixed. That was about 2 weeks ago and none of the noises have come back. Here is what they did to fix the problems:
Moonroof - they determined that there was a lot of play in the wind deflector set up. The way the arms that push up the deflector where connected was loose. This was the design by the way, which would seem to be the reason a ton of people have problems with the moonroof. To fix the problem they took the wind deflector assembly off of a brand new Tc and replaced it. The design must have changed because it is noticably different from the old style. They also put lube on all the joints and what not. For the record he said my moonroof was the worst he had ever come across in regards to noises. Remember, this was after the dealership "fixed" it twice already.
Glove box - they put the felt tape on it...simple as that. By the way, I mentioned to the super tech when I dropped the car off about the noise reduction kit and he knew exactly what I was talking about.
Seatbelt - they put lube on it...another simple fix.
He also tried to take care of some of the dash noises which seem to plague the tC due to its design. It helped a bit. I still have a bad buzzing sound coming from the center console area I can't seem to track down.
Any ways, once I got Scion involved it was a much better experience from me. The rep at Scion called me every few days to get an update or to give me an update. Very polite and very professional. The super tech listened to what I said and made me feel confident he would fix the problems once and for all. (He told me a story of how earlier in the week he had spent about 2 hours being driven around in the trunk of a Camry trying to find the location of a noise.) They also just called me yesterday and are going to give me a $300 credit towards future work done to my car at the dealership. Might put it towards the SC if it ever comes out.
For a time I was seriously considering trading my tC because it was just one big rattle and noise machine. Now aside from the occasional (and expected) noise and the center console noise which I plan to hunt down and fix the car has taken on a whole new life for me. I just wanted to give Scion props for a job well done. Hopefully this story will help someone else in a similar situation. I'd be happy to answer any questions or go into greater detail when I get the chance.
Moonroof - a lot of creaks and sounds coming from it when it was completely closed or open at the first and second stops. No noises when it was open all the way.
Glove box - made noise from what I determined to be the lid hitting the dash when the car was moving. If I pushed the lid in towards the dash the noise would go away, pretty simple.
Seatbelt - the female end of the assembly would creak when I would breath in and out. Very annoying to say the least.
After 2 failed attempts of getting my moonroof noise fixed from my local dealership I decided to get Scion Headquarters involved. I had been told on two different occasions that my moonroof noises had been fixed after a day of the dealership working on my car and both times they were wrong. I didn't want to take it back a third time because I didn't want to be jerked around again and I was already ticked off about the whole situation.
As a side note I had also inquired about getting my glove box and various other dash noises fixed with what I had heard was basically a standard noise reduction kit Toyota used on all their cars. It consisted of various pieces of felt with adhesive and so on. When I mentioned this to them they said there was no such thing and brushed it off. They said later in the day that when the took all my stuff out of the glove box because that was what was making the noise. Don't even get me started on that "fix." Talk about an insult to my intelligence.
After calling Scion it took about 2 weeks to finally get something set up. They said I could either let the dealership give it another try or have someone from Scion get involved. After discussing the situation with them we decided it would be best to get someone else involved to get the issues solved in an appropriate manner. We set up a test drive at the same local dealership with a tech guy that was very high up and had a lot of experience. On the test drive the moonroof made plenty of noises and the tech guy had plenty to work with. He said he had dealt with a few tC's with moonroof problems in the past. Unfortunately the glove box and seatbelt didn't make their normal noises but he said he would take care of it.
Later that afternoon I got a call that my car was ready. All three trouble spots had been fixed. That was about 2 weeks ago and none of the noises have come back. Here is what they did to fix the problems:
Moonroof - they determined that there was a lot of play in the wind deflector set up. The way the arms that push up the deflector where connected was loose. This was the design by the way, which would seem to be the reason a ton of people have problems with the moonroof. To fix the problem they took the wind deflector assembly off of a brand new Tc and replaced it. The design must have changed because it is noticably different from the old style. They also put lube on all the joints and what not. For the record he said my moonroof was the worst he had ever come across in regards to noises. Remember, this was after the dealership "fixed" it twice already.
Glove box - they put the felt tape on it...simple as that. By the way, I mentioned to the super tech when I dropped the car off about the noise reduction kit and he knew exactly what I was talking about.
Seatbelt - they put lube on it...another simple fix.
He also tried to take care of some of the dash noises which seem to plague the tC due to its design. It helped a bit. I still have a bad buzzing sound coming from the center console area I can't seem to track down.
Any ways, once I got Scion involved it was a much better experience from me. The rep at Scion called me every few days to get an update or to give me an update. Very polite and very professional. The super tech listened to what I said and made me feel confident he would fix the problems once and for all. (He told me a story of how earlier in the week he had spent about 2 hours being driven around in the trunk of a Camry trying to find the location of a noise.) They also just called me yesterday and are going to give me a $300 credit towards future work done to my car at the dealership. Might put it towards the SC if it ever comes out.
For a time I was seriously considering trading my tC because it was just one big rattle and noise machine. Now aside from the occasional (and expected) noise and the center console noise which I plan to hunt down and fix the car has taken on a whole new life for me. I just wanted to give Scion props for a job well done. Hopefully this story will help someone else in a similar situation. I'd be happy to answer any questions or go into greater detail when I get the chance.
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