So today, the sales associate who sold me my car called me and told me he checked into the XM sat. radio and said that I needed to buy an XM radio to use that feature. I was like, "Ummm, my car CAME with it..." he's like, "Oh, I'll have to check the sticker of the other RS 2 we have here to see if it really comes with it." I told him the sticker was right in front of me.

He such a moron. Never buy from Teddy from Rorich Toyota in Pittsburgh. He doesn't know ANYTHING!

 

I don't think I should reply to this topic cuz I got lots to say. When we left the dealer everything was okay. But when we had to take the tC to the dealer to get the alarm put on and they put the dash back together wrong, then we went back to have them fix it and they still didn't fix it right then they scratched the dash putting it back. Then we went back like 3 times and the people still didn't put it back together right. One time we went to get it fixed and they forgot to order the part. The service manager was a real a**hole. They have new owners and the guy that sold us the tC isn't there anymore. BTW the dealer was Moreno Valley Toyota Scion. Now its Moss Bros. Toyota Scion. I can care less if they change the name they still suck!! That's why I'm going to Longo Scion to get my xB!! are you reading this Verone from Longo?

 

My cars STILL just sitting there on the lot waiting to be inspected by the mechanics and I'm still getting the "It'll be ready tomorrow!" speech everyday and Im ready to strangle my sales guy. Hes supposed to be delivering it to me tomorrow but Im not holding my breath. I'm begining to think my car doesnt exisit.
Most frustrating car buying experience eevveerr

 

well that's good to know...!

 

Kind of sucks to be the salesman when a lot porter takes the car out for gas and comes back with a dent.

I HATE to tell a customer that the car they just paid for has a huge dent in it. They like to blame me for it too lol.

If it was ANY Toyota we have lots of room to fix and make a customer happy, but with no holdback and not much profit it’s really hard.


1ahBSP, the salesman wanted the point for selling the car, not the 7%. Thats another way he gets paid and keeps his job.

 

Does it count if the work was done under the table?

I had my TRD springs installed two weeks ago by an actual Toyota service tech at an actual dealership, both of which shall remain nameless since it was done under the table for a good price. As a side note, Toyota didn't lose out on a single penny, because there was no way in hell that I was going to pay them over $600 to install some springs. Anyway, I noticed the other day when I was rotating my tires for the first time that the guy chipped the crap out of my wheels around the lugs!! I mean, I was partly doing a nice guy a favor by bringing him some extra business, and he doesn't even have courtesy not eff up my wheels? It's almost a GOOD thing for Toyota that I didn't pay their a$$es $600, or I would be back there demanding new wheels, and they would have lost money in the end! I'm pretty ____ed.

On a side note, I had my car up to Leesburg Toyota (not the place that installed my springs) for my first oil change, and I have to admit that they seemed to take pretty good care of my car, and they KNEW they were losing money on that!

 

I realized when I got home that there was a tiny piece of the rear bumper chipped off directly underneath the right tail light... a year and a half later and it's still there.. I'm still mad about that.

 

Other than having the holes drilled in the front bumper when I specifically told them not to, my car was all good to go, with no problems. Bone stock, just the way I wanted it =D

... plus 100 or so miles already on the ticker since it was driven in from another area dealer so I could buy it. Probably test driven for a bit, but still ran like it was brand new. *shrug*

 

Dealership messed me up on getting the supercharger. They wanted to charge me $500 for the piece of equipment that reflashes the ECU because they didn't have one. I didn't think that was right, but then i asked if i'd get to keep that piece of equipment, well yeah because i'd be paying for it. They told me no, they'd be keeping it. WTF!?!? I say again, WTF!? Why must i buy your tools? I told them they could shove it, and decided just to go turbo. F the warranty

 

They probably sold yours to someone when they got it. You've already bought it or put a deposit down, so they figured they wouldn't miss a sell, and you're the one that gets stiffed in the end. That's what they tried to doto me when my AP arrived. I was ON the lot when they were trying to sell mine to someone else!!!!

I caused a huge scene, ran their potential buyer away. That's MY car, i waited a week to get it! You're not gonna make me wait longer just to secure another sell under your belt!

 

omg they better not do that to me when I go to get mine next friday because she wants me to put a deposit down as they wont' be getting the actual car for another 3-6 weeks. i would be soooooo ____ed

 

who the crap told you that?!?!?!?!?!?!?

 

2nd that

 

Man, I don't even have my car yet and the dealership messed up. When purchasing the car, I asked they guy if what was coming in was for sure a 2007 SW 5spd. He said yes. I call yesterday to find out he was actually looking at a silver one. So what would have been a 2 week wait, turn to 4-6 weeks now.
Idiots.

 

First of all to the people who are worried by this thread of taking their car to a Toyota dealer lfor service, keep in mind you are only hearing the bad. The will never be a thread that states I had my oil change and everything was what I expected, or they installed my spoiler right.

The rating of a dealership should not depend on the mistakes they make but how the dealership makes those mistakes right. I am not going to say that I deliver 100% of my cars perfectly as they should be, or that all of the accesories are always installed on time and perfect. Any sales person or dealership that says that is lying. Its how they handle the situation. If I notice that there is a small scratch on the car I want to make sure that I am the one to tell the customer not the customer telling me. There are times when I miss it though and it was the dealerships fault. There was once a time that a customer complained about a dent that she said we caused when we installed her spoiler two weeks after the fact. I was 99% sure that we didn't cause the dent. I could have told her it was her fault but instead it just seemed a whole lot easier to fix it and keep a happy customer. When the accessories take longer to install than expected it doesn't take much to call the customer and say sorry, would it be ok if we keep it a little longer if we also install window tint or some other accessory that cost very little to the dealership considering that the customer now has a reason to tell everyone how great the dealership is.

Dealerships make mistakes just like any other buisness or human being, When you notice the problem the dealership should be the one to step up and admit the mistake and offer some form of compinsation, you should not have to ask for it.

 

Imma give major props to Joe Meyers! they are willing to look at my car and service which just about every other dealer in houston has told me to ____ off! they have offerd to look at my car and cover what they can under warrenty. alsow when my car was wrecked and fred haas was giving me hell joe meyers offerd to have my car towed and done at their collision dept! now thats service...just for a bit of good.

 

Yes, that is something very important to remember: Out of thousands of members here, representing thousands of Scions, there are actually relatively few problems listed in this topic.

ANY business will make errors, will have some lot jockey scratch or dent cars, make an installation error, forget some detail, or get too focused on making a few extra bucks.

What really is important is how they respond when called on it.

Do they try to ignore it? Do they try to blame someone else? Do they just shrug it of as being something minor? Do they try to get out of correcting their error?

Or do they step up admit they made an error, and correct the problem?

Admittedly, some problems really aren't correctable 100%, and others end up costing the customer time, trouble, and money no matter what the dealership does. But if they do their best, they aren't totally bad.

Most dealerships really do try to do a good job for many reasons, but sometimes even the best will have something go wrong. Its how seriously they try to make things right that comes into play then.

====

For you folks at dealerships feeling a little bit under fire here: You are looking at a lot of folks who take great pride in their cars, folks to whom a tiny scratch *IS* a big deal. For many of those folks that car is their largest monetary investment. This is the market segment you have chosen to be in as a Scion dealer.

When a customer, YOUR customer, trusts you with their very-important-to-them largest investment, if that vehicle comes into your shop all shiny, clean, inside and out, optioned with all sorts of 'look good' accessories, that should raise a red flag for everyone at the dealership: This is a customer who very legitimately WILL notice if you damage their car, and WILL not be happy if you do.

No matter how well you treat all your customer's cars, those 'special' cars need 'special' care from everyone in the dealership.

These aren't your 'average' customers who clean their windows when it gets difficult to see out, who occasionally run their car through an automated car wash, who's only worry about their tires is that they are round and hold air. These are folks who likely wash their cars carefully by hand weekly and wax them monthly, folks who even wash and shine their tires.

If any of your folks so much as put a tiny scratch in the paint, a scratch on a wheel, and dent in a panel, or fingerprints on the windows, these folks will be unhappy. Many of them even feel that way about the engine compartment, wheels, tires, trunk, undercarriage, and everything else on their cars. This is the market segment you have gotten yourself into.

Many of your customers rightfully consider their cars 'show cars' and believe that they should be treated as such.

While a favorite argument is that it costs too much to fix all these 'minor problems' and you would go out of business if you had to restore every car to the pristine condition it was in when it was delivered into your care, that argument does NOT hold water.

Your customers have every right (legally and morally) to expect their property to be returned to them in the same condition (or better) as when they put it in your care (and with problems corrected if they were in for repair).

Everyone in the dealership, from the owner down to the mouth-breathing, knuckle-dragging, school-dropout you have moving cars on the lot needs to understand that.

Everyone also needs to understand that preventing problems is one Hell of a lot cheaper than fixing them, and that YOU telling the customer that something happened is a whole lot better than them having to tell you (and half the time someone at the dealership trying to deny or downplay the damage).

These aren't your normal Corolla owners, the market you put yourself into with many Scion owners is a lot more critical of your performance than your average 'it's-just-a-car' owners. The sooner that is recognized, and the sooner these cars get treated like something special to their owners, the better off (and more profitable) you will be.

BTW, I'm currently looking for a dealership I can trust with my car - I was generous, but no business is allowed more than three "Aw shts."

Tomas

 

^^

hit the nail on the head.

 

thomas hit the nail on the head for dealerships that dont know a thing.

dealerships like thompson in maryland (that i work at, i am their scion champion), and fitzgerald in southern maryland (scionbandit (dave) works as an ASM there) get whats going on.

my dealership, and me personally since i am a tC owner, knows how the scion community is. I am the main scion person at our dealership, but i DONT detail the cars, and i DONT service or repair them. If a customer comes to me with a complaint, i will try my best to get it resolved, bt i cant promiss them it wont happen again, nor everything will be perfect, since nothing is perfect, and I cant personally do everything at the dealership.

there are good dealerships and salesmen (like myself) out there that do their best, but we also have to rely on a bunch of people.

most dealers WILL fix something if there was a fault on their part, and they WONT argue with you because your business and loyalty is worth more than a $50 repair.

 

Wow, I wish more dealerships had that attitude!

BTW, can I have free tint for the dent you put in my car?







LOL, j/k! I've never been to TX in my life.