i bought a strut bar from NST and they sent me the wrong one. i got the rear one which i dont want. i had to pay big bucks to ship it back and its been a bloody month since ive heard from Mike from NST. if he's got the time to ____ around on these boards then he damn sure should have time to respond to customer emails. should i just try and sell the thing and not buy anything else from NST or what? thoughts?

 

That's strange, normally NST is great with customer service, not sure what the hangup is here. Have you tried calling them? I bought the pulley set from them (alt, water-pump, and lite crank) which work awesome, and its what they are famous for, but I would prob go elsewhere for strut bars, Greddy for the rear, TRD or Greddy for the front

 

thanks dude. i appreciate the feedback. i dunno what the problem is either. i can understand accidentally shipping the wrong part, everybody makes little slip-ups, but after paying 40 bucks to ship it back priority and not hearing anything about it for a month, im getting frustrated. i did try calling them and left a voice-mail but got little response. i had my eyes on their pulley sets too but now i dunno.

 

If your interested in a DC strut bar let me know. Im selling mine. That is if nothing happens with this company n they give your money back
::Sorry for the threadjack::

 

NST took care of me when I had to send in the front and read strut braces for replacement. The welds cracked which made them useless.

I sent it in, and had to wait about 3 weeks. They kept in contact with me through email, so maybe you can try that. Goodluck! NST will take care of you

 

NST is good people... but if you approached them with the attitude you came here with, I wouldn't hurry up for you either.

 

i didnt give them any "attitude" in my emails/phone calls. ive been polite as a nun and still nothing. that said, i think my "attitude" is perfectly justified given that im a paying customer who's had to wait an unacceptable amount of time and payed good money for THEIR screw-up. i guess if i dont hear anything then ill chalk it up as a lesson learned and not give them any more business. they're gonna lose a customer before ever having one.

 

If they don't want to respond in a reasonable time frame (and a month is way too long to wait) and they don't do anything, why not report them to your credit card company?? Watch how fast you get your refund then! And the next time someone sends you the wrong ordered item, why should YOU have to pay to ship back their problem?! Again, contact the credit card company, I've done it before and gotten quick refunds!