Driving around bumpy roads or uneven road conditions I will hear a small nick or rattle sound (like plastic rubbing against each other) coming from the driver side rear.

Took it to Scion last month and they said it will cost me $160 and might not be under warranty. I bought it last last summer and it has around 13,000 miles on it. The service advisor said I had it for a while and it most likely would not be under warranty. What do you guys think?

My girlfriend has an IS250 07 with 20+k miles and it has a rattling noise on the dash they replace the whole dash. If I drive a Lexus it'll be a whole different story.. WTF.

Any advise, thank you in advance.

Mark

 

Three options.

1) Push back on that dealer until they give in. You should not be paying for that. That's the point of a bumper to bumper warranty.

2) Try another dealer.

3) Call Scion corporate directly and explain the issue.

 

how long is the bumper to bumper warranty?

 

3 yrs/36k by default unless you opt for extended warranty.

 

tell the service advisor to kick rocks and ask for management.

 

Bumper to bumper warranty is still active as stated. Do not let them charge you for anything.

 

What a jerk!

 

Wasn't there a complete warranty for 12k for the first year then the 3 years 36k miles bumper to bumper warranty?

What does the bumper to bumper warranty include and exclude?

Thanks guys!

 

This should be included in the bumper to bumper. That's the thing, it encompasses basically everything minus "wear and tear" (brake pads, clutch, etc).

 

Essentially there are certain things that are not covered by the warranty, and wear-and-tear is the most common thing. I opted for the extended warranty on my box just because I always buy warranties. I'm not taking those risks because they cover all those "what if...?" scenarios. Upon receipt of your car, you should look over your warranty coverage and find out what's covered and what's not.

To that extent, noises like that, loose connections, rattles and squeaks should be covered. I haven't had a chance to bring mine in for the infamous B-pillar creak, but I'll be bringing it in soon. If your adviser is trying to charge you for that, express your concerns to management. It's stupid that they wouldn't cover that for you. The dealership makes money on all services performed under warranty - they simply report it to Toyota directly and the dealership gets the money for the labor/parts involved. If the manager won't authorize it, bring it to another dealership. I'm sure there's another person out there willing to win you over.

 

since no one including the op knows what's actually wrong with the vehicle, it's foolish to say that it's under warranty. warranty does not include everything on earth like some people think.

the first thing he has to do is find out exactly what's wrong with it and more importantly, what caused the damage. what caused the damage will determine whether he'll have to pay or not. as someone who worked at a dealership will tell you, lots of times people take problems in and expect the work to be "warranty" (rocks breaking fog lights is always funny. it's not a warranty issue, it's crap luck.) when it clearly isn't.

 

Exactly right ^^^ Look folks, you have to ask questions untill they TELL YOU WHAT IS WRONG! Otherwise the will bend you over and take you for a ride.

Go to managment first, then if they can't tell you what is actually wrong, then tell them that untill they KNOW what is wrong, you will wait while they find out. If it is not covered then have them EXPLAIN WHY it is not covered. The ball in in your court. You have the BBB, and the Chamber of Commerce on your side as well as SCION Corp and don't forget about all of us too...

 

at least the inspection should be under warranty. as for the repair, not everything under the sun is covered. it depends what they find... if it was bad luck, or if something failed.

 

True, all these rebuttals are justified, but the fact is the car is still fairly new. The only squeaks I had (squeaks, not rattles) were from the control arm and that was 30k+ miles. It definitely sounds like a fixable defect, unless the OP drove the box like sh*t and screwed it up himself. Most things are covered by warranty. Most, not all. Cosmetics, wear and tear, and accidental damage generally are not covered by warranties across the board.

 

Let me know what you find. My radio drowns out the noise. It started happening when I had a bad tire and I got new tires and it fixed it for the most part, until I hit a bumpy road or something. Then I can hear it. I don't THINK it's my license plate, it sounds like it's inside the car. Check the jack area, my jack was loose where you twist it to raise or lower it. I tightened it up and it went away it seemed. Now it's back. Could be some of the metal pieces in that storage area that are just snapped into the plastic. They don't fit tightly. I told my g/f I'm going to throw her in the trunk and ride around on a bumpy road until she figures out what's rattling.

 

i wrapped all those tools and stuff near the spare in towels. they used to get loose and make al kinds of annoying noises.

 

She probably didn't like that plan.

 

Are your rear seats folded down? If it is, do you have your seat belt buckles tucked away in the seat belt buckle clip? If not, that could be making a sound. Other than that, it could be nominal body flex which causes the seals on the doors to slightly lose grip which causes a sound. Or it could be two plastic panels that aren't properly clipped in, or it could be two plastic panels that are rubbing due to some body flex.

Looking back on my post, I don't think I helped much, but it's an idea! But it really probably is due to body roll, my diagnosis: borrow someone's sway bars and see if it stops anything?

 

I've had the same problem. Noise that is. And so did a friend. The dealership would struggle to find it anyway. It's most likely the layers of steel on the B-Pillar.
If so you likely notice this sound when you hit a bump in the road or turn into a driveway. Anything that will cause a little frame flex can cause this to happen.
Take a flat head screw driver and pry in between the layers of the b-pillar.
The dealership attempted to fix my xb and on the service ticket they said "adjusted b-pillar clearance". The sound came back as soon as I turned down my gravel drive way. If this sounds familiar, please fix yourself. Trust me, it's easy and you will save your self a lot of time and trouble.