Getting a refund from ZPI...
Senior Member
StyleWagons
SL Member
Scion Evolution
Joined: Mar 2004
Posts: 1,459
Originally Posted by ZPIracing
You are right the money owed to you is real. We do owe you the money and we do not dispute this nor make an excuse. When we started this mass production stuff we were a lot smaller than we are today. Our business is growing at a rate of 30-35% a month thanks to the support from you all our great customers. We do not make excuses or have a valid reason as to why it has taken so long.
When I talked to you, what I told you was correct, we were in a cash flow crunch and I did not have an abundance of funds at that time to give you. We have since been financially okay as but as any business these pockets of financial hardship come and go. In small business they are a little more stressful but they take place in all sorts.
As to why it has not been paid since we have been okay? I simply do not know I would like to say out of sight out of mind but I truly do not know. We have not heard from you to my knowledge in a good while and then we are told about this. I can assure coming to us direct will yield better results than the Internet but you chose your course of action, no worries. We will address the issue with your lawyer when he contacts us and I am sure that we can come to solution that will make us all happy. I would have hoped it did not come to this but what is done is done and I understand your frustration.
I would advise some of you not libel our customers. We try very hard everyday to go above and beyond to help our customers and future customers. I think there have been dozens of stories of ZPI “haters” whom dislike for no valid reason but when it comes time for tech support or assistance they have had to swallow their words and ask for help when the company they where currently doing business with simply did not have the knowledge to help.
We are a growing company that will have to clear hurdles along the way and this is a prime example of that. We know that our infrastructure needs work and that we need to expedite shipping time, get better at calling people back etc. These are things that we try to improve every month. With the support of you, our customers, this will be possible. We are human we make mistakes but try not to only judge us on our errors but also on that of all the good that we at least try to do for you the Scion Community.
Thanks
Kenny Strickler
When I talked to you, what I told you was correct, we were in a cash flow crunch and I did not have an abundance of funds at that time to give you. We have since been financially okay as but as any business these pockets of financial hardship come and go. In small business they are a little more stressful but they take place in all sorts.
As to why it has not been paid since we have been okay? I simply do not know I would like to say out of sight out of mind but I truly do not know. We have not heard from you to my knowledge in a good while and then we are told about this. I can assure coming to us direct will yield better results than the Internet but you chose your course of action, no worries. We will address the issue with your lawyer when he contacts us and I am sure that we can come to solution that will make us all happy. I would have hoped it did not come to this but what is done is done and I understand your frustration.
I would advise some of you not libel our customers. We try very hard everyday to go above and beyond to help our customers and future customers. I think there have been dozens of stories of ZPI “haters” whom dislike for no valid reason but when it comes time for tech support or assistance they have had to swallow their words and ask for help when the company they where currently doing business with simply did not have the knowledge to help.
We are a growing company that will have to clear hurdles along the way and this is a prime example of that. We know that our infrastructure needs work and that we need to expedite shipping time, get better at calling people back etc. These are things that we try to improve every month. With the support of you, our customers, this will be possible. We are human we make mistakes but try not to only judge us on our errors but also on that of all the good that we at least try to do for you the Scion Community.
Thanks
Kenny Strickler
You acknowledge owing the guy the money but in no part of this post did you say you were going to pay him back. Why isn't the money in the mail already????And the part about you forgetting you owed someone $2400????????What a tool! If you start a business, you damned sure better know something about business and it's painfully obvious that you don't! 
I wouldn't buy a glass of water from you if my azz was on fire! 
Senior Member
Scikotics
SL Member
Joined: May 2006
Posts: 892
From: Bergen County, NJ
I think these guys totally took advantage of the fact that he was being deployed. I mean hey, he could die in an IED explosion, right? Then they wouldn't have to worry about paying him back at ALL! But luckily... he made it back home.
Now it appears they're making him "suffer" by telling him they'll work something out after he wastes money on a lawyer to get his money back.
Sadly, I'm beginning to feel that this Kenny guy lacks any morals or scruples whatsoever if he is making one of our own soldiers jump through hoops to get HIS OWN MONEY back.
Now it appears they're making him "suffer" by telling him they'll work something out after he wastes money on a lawyer to get his money back.
Sadly, I'm beginning to feel that this Kenny guy lacks any morals or scruples whatsoever if he is making one of our own soldiers jump through hoops to get HIS OWN MONEY back.
Senior Member
SL Member
Team ScioNRG
Joined: Feb 2004
Posts: 2,140
From: Elmira, NY
1/3 I think is std. But, you should expect he'll get more than the 2400 out of them, at least in paper if not in greenbacks, to cover his 1/3. They usually go for payment laid out + costs to recoupe + punitive damages to make sure it hurts so bad the sketchy rats don't do it again.
Senior Member
Scikotics
SL Member
Joined: Apr 2006
Posts: 296
From: Jersey
you can tell alot about a person by the way they justify or defend their actions.... "we can deal with this when your lawyer contacts us...." no skip the lawyer IM him and get it done... electronic funds transfer and get that ____ back tonight... I would have a lot more respect for a "small buisness" that apologiesed profusely and figured something out 6 months ago... not over a year later, gonna deal with a lawyer... i worked for a small buisness and damn near ran the thing... i know what it is like... i know that I def. agree that ZPI will never be getting buisness from me nor will I ever recommend it to anyone... so instead of earning a "shred" of respect, you earned a crap load of disgust... congrats... you officially suck
Senior Member
SL Member
Joined: Apr 2006
Posts: 620
From: houston, TX
Originally Posted by Cuthbert
If he is taking legal action, his lawyer would probably advise against him posting any evidence here, as that could weaken his case. I'm not positive whether libel applies to the internet, but it would still be considered defamatory either way I would assume. Entirely up to johnny
I've read a lot about ZPI, and I would have to say they seem like really cool people, just some problems like most small businesses can/do have unfortunately.
I've read a lot about ZPI, and I would have to say they seem like really cool people, just some problems like most small businesses can/do have unfortunately.While this is definately the proper place to post good/bad experiences with a company, something as sensitive as this should be handled offline via phone, certified mail, and legal counsel if need be.
A wise man told me recently, "For 1 negative there are 10 positives" And that 1 negative situation can spoil the other 10.
I've talked to people who've dealt with ZPI and had good experiences. Like any other small company they've had issues (Slow shipping, slow communication, etc) but we all start somewhere. Considering the length of time they've been in business and the naturally impatient nature of online consumers, I think they've done well thus far. I've had a face to face with Kenny and talked with others at the company. All of them very nice, down to earth, and honest people. I really think that if ZPI was in the business of ripping people off, they'd be out of business, don't you?
I think that it's definately too long to go without your money but at the same token the only people who actually know 100% of the "story" here is JohnnyBlaze and ZPI. Too many of us chiming in here where we don't have all the factual data.
Thread Starter
Member
Joined: May 2005
Posts: 40
From: South Jersey Back home...
Well cz3ch I understand where your comming from, negative posts on a company do hurt them, but this was long time coming. I told them (ZPI) that I would not use this option aprox 5months ago because I know what it can do to a company but that was in good faith... try to veiw it on my side for a momment, why would I try to slander a company... I really could care less if there was no reasson... but ya I was deployed and excited about coming home to this product and no it never showed and YES I have contacted ZPI many of times via phone, AIM, and email... and really in the end all that time spent no results... soo yes I'm on here because this is my last option I can't wait any longer and they did this to there selfs. I'm pretty sure not many people would wait a year plus befor expressing something like this.. anyway - sooner or later I'll get this dam paperwork faxed too the lawyer, so I can get the ball rolling... hopefully tommra, I'll keep ya'll informed. Also, anyone with any knowledge of the law please Email me @ Jbarbagallo@mail.com, I have a question and I'm in need, I don't feel its right asking publicly because of the nature dealing with ZPI. thank you for all u'r support, JohnnyB
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SL Member
Joined: Jul 2005
Posts: 139
ZPIracing will no longer be making responses to this post as they have continually been taken out of context and misread and not all factors accounted for.
If anyone has questions regarding our business practices or policies please refer to www.zpiracing.net or you may call the shop.
If anyone has questions regarding our business practices or policies please refer to www.zpiracing.net or you may call the shop.
Man this is some scary talk... Hope it all gets worked out... I have heard of so many other issues with this company... seems they are going out in a bad way... Would be great to see them recover, pay the guy, own up like men and write a formal apologie period. Not just say "ok we will talk with your legal councel" that statement really got my blood boiling for this guy. You can have great customer service, help people out face to face but the simple fact is, this is the same as theft. Same as borrowing money on a credit card and not paying it back. That lowers your credit score as it has lowered there overall rep. Basically it is at the point of ZPI being in collections. *LOL*
Thread Starter
Member
Joined: May 2005
Posts: 40
From: South Jersey Back home...
I never imagined this much support, thank you. Seeing how people had problems with companys befor and half were bashing ya. all I want is my mulaa back I ain't trying to kill your company but I did earn it and I want it back since the kit never showed the 6ish months I acttually waited for it. but main point here, thank you people. and ZPI I never expected ya to act like this, especially how many conversations I have had between keesha and kenny...
all I want is my mulaa back I ain't trying to kill your company but I did earn it and I want it back since the kit never showed the 6ish months I acttually waited for it. but main point here, thank you people. and ZPI I never expected ya to act like this, especially how many conversations I have had between keesha and kenny...
Senior Member
SL Member
Joined: Jan 2005
Posts: 100
I never imagined this much support, thank you.
Plain and simple, scion owner does not purposely hate on any business that is trying to support the very same community that they belong too. There are reasons to why some scionlife members and others dislike ZPI.
Senior Member
SL Member
Joined: Feb 2005
Posts: 993
From: Louisville, KY
I believe things are being taken out of context here. As soon as we saw this post we admitted to this. We are not liars, nor are we hiding from the fact that we owe this man a refund. The whole intention of my post was to say that and to show that we did indeed owe him the money mentioned.
My comment about the legal counsel was simply to say if you already have one, please tell them to call me and we will make this right. This kind of stuff can be drug out over many years and that is simply not what we want to do. When he stated he already had an attorney working on this situation we would assume since there had been no phone calls in the recent weeks leading up to this post that it was due to the fact that he was advised against it in an attempt for the attorney to collect the money or whatever.
Since this post we have still not been contacted by Mr. Barbagallo or his attorney. We are ready to make this right as it was a mistake on our end. Why do we not call him to arrange this you will ask? Simply because when someone brings an attorney into any business dealings we conduct the business through them. This may be right or wrong but protects all parties involved.
My original post was to do nothing more that agree that we messed up and that we are ready and willing to make it up to him just waiting to see how he wanted to proceed.
My comment about the legal counsel was simply to say if you already have one, please tell them to call me and we will make this right. This kind of stuff can be drug out over many years and that is simply not what we want to do. When he stated he already had an attorney working on this situation we would assume since there had been no phone calls in the recent weeks leading up to this post that it was due to the fact that he was advised against it in an attempt for the attorney to collect the money or whatever.
Since this post we have still not been contacted by Mr. Barbagallo or his attorney. We are ready to make this right as it was a mistake on our end. Why do we not call him to arrange this you will ask? Simply because when someone brings an attorney into any business dealings we conduct the business through them. This may be right or wrong but protects all parties involved.
My original post was to do nothing more that agree that we messed up and that we are ready and willing to make it up to him just waiting to see how he wanted to proceed.
Senior Member
Scikotics
SL Member
Joined: Jun 2005
Posts: 2,757
From: West Des Moines, IA
I agree with ZPI in the fact that a lot of this what they said was being taken out of context. If someone was bringing an attorney into it, of course all communications should be through them. I will probably get flamed for this because most (if not all) text supporting ZPI is being taken out of context. This is the first time ever I have heard anything bad about ZPI. They admitted to making the mistake, they are offering to remedy it, an attorney was brought in, and now everyone else is jumping on the bash-ZPI bandwagon. Without ZPI's contributions to the Scion community, we wouldn't know nearly as much about the 2az as we do now. So flame on everyone, but nothing you will say will change my opinion, as well as the opinions of many others, of ZPI being one of the best companies in the Scion community.
