ZPI's practices questionable...
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Team ScionEyed
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Joined: Jul 2004
Posts: 350
From: Austin, TX
damn, this company is bs-in people, thanks for posting this becuase i was actually considering buying thier xA kit, assuming they actually came out w/ one. no kit for me, anyone who cant handle a customer complaint as simple as a refund just isnt worthy, i work hard for my money and if i order something i expect it to be delivered in a short amount of time, i dont care if they have to be custom made, thats why i payed the price tag. if i payed that much for the kit i expect to have it sent out within a couple of days of paying it, sorry ZPI but u will have to find other poeple to scam cuse i will not be one of them
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From: Asoko ni iru
I will state my prediction once again.
I've never done business with this company, so as *some* would have it, I should just butt out and leave things alone, because I "don't know what [i] am talking about."
I see myself as 100% impartial, since I have no monetary interest or sponsorships.
Let's connect the dots, shall we?
Young company, selling to a young + new market: check!
Hot new product that is rare/difficult to obtain: check!
Product being sold has multiple part suppliers: check!
Company faults other factors(suppliers, cash flow, PMS, etc.): check!
Delays....delays.......delays.... : check!
Atrocious "return" policy: check!
Yeah, this all is a recipe for crash and burn. My prediction:
Before 2006 is over, this company will stop selling Scion equipment or disappear.
Originally Posted by Maicca
I have seen plenty of boards vs vendors, and it always boiled down to two scenarios:
1.) Company replies with an apology (irregardless of they were wrong or not) and immediately offers a full refund or agrees to handle things personally until it's right.
2) Company denies, denies, denies........things get ugly............company no longer is in business or stops selling to that market.
1.) Company replies with an apology (irregardless of they were wrong or not) and immediately offers a full refund or agrees to handle things personally until it's right.
2) Company denies, denies, denies........things get ugly............company no longer is in business or stops selling to that market.
I see myself as 100% impartial, since I have no monetary interest or sponsorships.
Let's connect the dots, shall we?
Young company, selling to a young + new market: check!
Hot new product that is rare/difficult to obtain: check!
Product being sold has multiple part suppliers: check!
Company faults other factors(suppliers, cash flow, PMS, etc.): check!
Delays....delays.......delays.... : check!
Atrocious "return" policy: check!
Yeah, this all is a recipe for crash and burn. My prediction:
Before 2006 is over, this company will stop selling Scion equipment or disappear.
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Joined: Aug 2004
Posts: 1,605
From: Colorado
Originally Posted by ERIC-TC
ZPI's is supposed to be coming out with the xB Stage 1 kit soon. I'm supprised they are not making a lot of noise about the new kit. Maybe they will make more noise when kits are actually in-stock...
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Scikotics
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Posts: 1,811
From: Nor-Cal Scikotics
Or maybe they will leave all together...
Yea theyve done alot for the scion comminuty like you all said...
Used somone eles pulleys as there version 1... made turbo kits with no engine managment systems... been backordered since day one they made the kits... Took peoples money. oh dont forget all the other parts they made too... there exhaust which does fit quite right with there homemade bolt hangers.
Everyone always says they do and did so much for us... yea they've down so much, so much returns and keep 25% of the cash
Yea theyve done alot for the scion comminuty like you all said...
Used somone eles pulleys as there version 1... made turbo kits with no engine managment systems... been backordered since day one they made the kits... Took peoples money. oh dont forget all the other parts they made too... there exhaust which does fit quite right with there homemade bolt hangers.
Everyone always says they do and did so much for us... yea they've down so much, so much returns and keep 25% of the cash
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Originally Posted by Tomas
For those who bogged down reading the FTC site or didn't go there (it's very clearly written), here is a brief recap of one tiny bit of the federal rules...
For mailorder (or telephone or internet) sales, if it will take the seller longer than 30 days to get the product to the buyer, the seller MUST inform the buyer.
At that point the buyer can either agree to wait, refuse to wait, or not respond. If the buyer says "OK," the deal stands, but with a new projected delivery date. If the buyer doesn't respond, the order still stands and the seller either must get the product or a refund to the buyer within another 30 days. If the buyer refuses to wait, a refund MUST be issued.
If the product still won't make it to the buyer at 60 days, the seller must AGAIN contact the buyer. This time if the buyer refuses to wait or doesn't respond the seller MUST issue a refund without being asked. Only if the buyer says "OK" is the deal still on.
That second scenario applies every 30 days after that. No response, or a refusal to wait requires a refund.
How soon must that refund be given?
If the buyer paid by cash, check, or money order, seller must refund the correct amount by first class mail within seven working days after the order is cancelled.
If the buyer paid by credit, seller must credit the customer’s account or notify the customer that the account will not be charged, within one customer’s billing cycle, after the order is cancelled.
There's a lot more, but that covers the basics. Once a seller has had a customer's order for 60 days, the customer must either have the product, OK the delay every 30 days, or get an automatic refund.
Hope that helps.
Tom
For mailorder (or telephone or internet) sales, if it will take the seller longer than 30 days to get the product to the buyer, the seller MUST inform the buyer.
At that point the buyer can either agree to wait, refuse to wait, or not respond. If the buyer says "OK," the deal stands, but with a new projected delivery date. If the buyer doesn't respond, the order still stands and the seller either must get the product or a refund to the buyer within another 30 days. If the buyer refuses to wait, a refund MUST be issued.
If the product still won't make it to the buyer at 60 days, the seller must AGAIN contact the buyer. This time if the buyer refuses to wait or doesn't respond the seller MUST issue a refund without being asked. Only if the buyer says "OK" is the deal still on.
That second scenario applies every 30 days after that. No response, or a refusal to wait requires a refund.
How soon must that refund be given?
If the buyer paid by cash, check, or money order, seller must refund the correct amount by first class mail within seven working days after the order is cancelled.
If the buyer paid by credit, seller must credit the customer’s account or notify the customer that the account will not be charged, within one customer’s billing cycle, after the order is cancelled.
There's a lot more, but that covers the basics. Once a seller has had a customer's order for 60 days, the customer must either have the product, OK the delay every 30 days, or get an automatic refund.
Hope that helps.
Tom
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From: Houston, TX
I am going to say this once in here as well there is a thread in tC F/I. If any more threads about ANY turbo company are takenoff topic warnings will be issued and if needed bannings will take place. Keep anything about shop experineces in the approiate section. If someone asks a question about a certin product keep your post RELEVENT to the posters question. NO OPNIONS ARE NECESSARY ABOUT WHAT YOU THINK ABOUT A COMPANY!! keep it on topic.
PeteyD
PeteyD
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Scinergy
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after this post i totally backed out of looking at zpi, unless i can fly out there and pick all the parts up, get a parts list, and a written receipt contract with ym full purchase in 1 fell swoop. the numebrs are good, the reputation is not. sad to see a solid idea like this go south
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StyleWagons
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Originally Posted by peteyd
I am going to say this once in here as well there is a thread in tC F/I. If any more threads about ANY turbo company are takenoff topic warnings will be issued and if needed bannings will take place. Keep anything about shop experineces in the approiate section. If someone asks a question about a certin product keep your post RELEVENT to the posters question. NO OPNIONS ARE NECESSARY ABOUT WHAT YOU THINK ABOUT A COMPANY!! keep it on topic.
PeteyD
PeteyD
Any personal issues involved in this posting? HMMMMM............. 
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Why was the thread about the Stage 0 with the lean AFR ratios deleted? I know some people where turning the thread into my car is faster than yours.....But there was some good info on there about what steps to take to fix the AFR on ZPI's Stage 0 so the engine would not turn into a paper weight!!!
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Originally Posted by Scott17
Originally Posted by peteyd
I am going to say this once in here as well there is a thread in tC F/I. If any more threads about ANY turbo company are takenoff topic warnings will be issued and if needed bannings will take place. Keep anything about shop experineces in the approiate section. If someone asks a question about a certin product keep your post RELEVENT to the posters question. NO OPNIONS ARE NECESSARY ABOUT WHAT YOU THINK ABOUT A COMPANY!! keep it on topic.
PeteyD
PeteyD
Any personal issues involved in this posting? HMMMMM............. 
well said, well said 
Its odd how a moderator would favor a certain company.
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From: HB, CA
Originally Posted by ERIC-TC
Why was the thread about the Stage 0 with the lean AFR ratios deleted? I know some people where turning the thread into my car is faster than yours.....But there was some good info on there about what steps to take to fix the AFR on ZPI's Stage 0 so the engine would not turn into a paper weight!!!
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From: Always In Front Of You
Originally Posted by peteyd
NO OPNIONS ARE NECESSARY ABOUT WHAT YOU THINK ABOUT A COMPANY!! keep it on topic.
isnt this the whole point of this topic to give our opinions on this company and our experiences with them to show ppl how shady ZPI is?? (read the title bro)
Am I missing something here?
Someone took this personal and is going to abuse their Mod powers
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Scikotics
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Posts: 1,811
From: Nor-Cal Scikotics
SCIONLIFE has gotten money hungry and not protection the poeple... ZPI has screwed many... but by telling people about it we get threatened with a ban? LOL they should be ban... wanna ban me thats fine... This site has been going down hill for ages...
scion-tech.com here i come
scion-tech.com here i come